“I purchased a number of items online payment made straight away then I'm informed it will take 5 to 7 days o be removed waited 6 days joined live chat to ask if parts are ready to be collected was told yes every item ordered is ready so set of travelling 70 miles to collect reach there I'm told nothing is removed I had to wait there for over 3 hours could not believe it and when they did remove and bring the parts to me they damaged the door and bumper with forklift the light which was posted from another branch totally incorrect absurd what a waste of journey my vehicle is still in the bodyshop waiting to be finished no thanks to this unprofessional company as I have had to source parts elsewhere and has delayed everything as I put my trust in synetiq bad move absolutely appalling service customers are being sold parts that are not as described online when purchased and there is no reimbursements what's so ever offered for there mistakes all you will here from branch staff customer service in Doncaster at fault trading standards informed”
“They don't care about you, only take care of your money 🙄 5⭐⭐⭐⭐⭐for taking your money...
Also be careful, them acution bidding with you until they price they went, if they win , they put back the car next auction, that happened to me few times..”
“This company is a scam. They selling clocked millage cars, properly clocked 38000 car but in real life you buying 250000 shock. People be careful with this bustards”
“Worst firm I have dealt with in FORTY YEARS of trading
Take your money then send inferior parts .
Can’t talk to anyone just chat lines which time out
Cocky. Chat from staff .”
“Cheaters, criminals, all words same if this type.
They listed a 7 seaters car, I bought for 6k.
After winning i saw the pictures, it is for totally different car in the pictures.
I spoke to them, they said it is my mistake i should be aware of the pictures.
They want relist fees 600£,
Criminals cheat on their customers.”
“I thought a motorbike Described as start and drive and key with I went to collect they gave me dead bike with no key I contacted customer service they told my if you read our term we don’t guarantee any car even if we write it’s starting that doesn’t mean you will find it as we described. Just scamming avoid in any cost.”
“Avoid this evil 😈 so called company like the bubonic plague. Full of lies with the Salvage car's description. And the photos taken do not show the real damage what you will definitely see if you buy a vehicle & then get to view the wretched thing in person. Absolutely garbage 🗑”
“yes but you want do anything to correct the bad service
the best thing is people not use then the problem will get corrected very quickly when people stop buying”
“Not even one star...the staff are absolutely from scrap as the name says scrap yard...use less creatures....thats all I can say...humans with two legs and two arms...Charles Darwin would have killed himself if he was alive to see these creatures....”
“Item not as described or picture. Additional damage present to vehicle done after sale was made, including bad damage from incorrectly lifting vehicle with a forklift onto my recovery truck. Tried to dispute this with them and they said they cant help and left the chat. Disgusting customer service and will be taking to court.”
Hi Chantelle,
I am sorry to hear you've had issues with our auction. Please email complaints@synetiq.co.uk so we can look into this for you.
Thanks,
Hollie
“I purchase a car from auction
I purchase a car from auction, I don't 100Miles to collect the car, at the gate told me that will take 10 min to bring the car out, after 10 min they told me that they cannot start the car, and they advise me to write a message to office to ask for refund, with I did, after I get a replay telling me that they will not refund me the money and I need to go back and collect it, and whatever I was told is not write is not what they sated .
Do not trust anything they say”
“A Online Chat with a Staff named 'Chealsie & Jo'. Chasing up an Order placed over 7 Days. When enquired, she didn't have a clue, and kept saying some odd parts to me. Even though ebay Item No. supplied. Then eventually, was rudely passed onto Jo, who allocated my Order and decided to Cancel and Refund, as I was 'Rude'. Recently, all parts supplied by this company have arrived very late, in poor condition, as it's always carelessly packed. Was told by Jo, to business elsewhere. Yes. Will be taking business elsewhere. As I do not want our Customers to go through this form of Service. Have gave them numerous chances.”
Hi,
Thankyou for your review. I am sorry to hear you had a bad experience with our live chat, if you'd like to email complaints@synetiq.co.uk we can investigate this for you.
Thanks,
Hollie
“I have been using this company for many years, always manage to find a bargain so the vehicles/parts are always fine.
However, I find the staff at most branches (100 miles radius of east midland) extremely rude and unhelpful, Oxford and Peterborough being the exceptions
Sort your staffs out, remind them who is paying their wages”
Hi Mike,
Thankyou for your review. I am sorry to hear you have had a bad experience with our colleagues. If you would like to email complaints@synetiq.co.uk we can investigate this for you.
Thanks,
Hollie
Hello,
I'm sorry to hear that you have had a bad experience with us, please email complaints@synetiq.co.uk and explain your issue so I can have this looked into for you.
Many thanks,
SYNETIQ
“Had a response last week requiring a front subframe for a customers Peugeot Boxer which had failed MOT-We were unable to source a new unit. This company came back to us and said yes we have one -payment was taken by them on Mastercard -I questioned the fact their details showed a 2006 model-not a 2002 model to be told yes we do have a 2002 model in stock. Today received a email saying sorry unable to supply as on removal it was found to be corroded. Clearly taking funds before they have even checked they had a good part to sell.
Beware wasted a week taken our money even before they returned a email to us.
I returned a email below today
Hi
Not impressed after being told one was available a week ago.
Regards
- - - -
This is what was returned
No problem, thanks.”
Hi Neil,
I am very sorry to hear about your experience, and I can understand your frustration especially as you were sourcing a part for a customer.
We currently remove on request as we don’t have the storage facilities for thousands of car parts. Unfortunately, due to the location of the part, images cannot be taken beforehand and because of this, our team can’t assess the quality of the part until it is removed.
We appreciate your feedback and are currently reviewing a process to bring our dismantling time down which means we will be in a position to notify customers of failed quality control sooner.
I hope that you’ll shop with us again to give us a chance to offer you a better experience.
Thanks,
Hollie
“synetiq doncaster is robbery,
i paid within 24 hrs and on line it said no paymetn recived, and wont let me book slot to collect,
complained to head office via chat they confirm the payment but i still could not book.
finally after 3 days we manage to booked, and guess what we got charged, after explaining they still didnt budge, coz they know you stuck with them,
robbers,
shame on synetiq head office, and doncaster branch,”
Hello Kaiyum,
I'm sorry to hear that you were charged holding fees due to your payment not going through, please could you complaints@synetiq.co.uk with your reference number so I can look into this for you.
Many thanks,
SYNETIQ
Hi Greg,
Thank you for your review and I’m sorry to see that you’re not happy with your experience. Please could you complaints@synetiq.co.uk with your issue so I can look into this for you.
Many thanks, Hollie
“very bad experience with the van how it was described and how desappoited I was when I went to collect it , on top of that the receptionist was desrepectful also the wedchat agent "Josh"who refused to carry on chatting after reporting the site isuue I had with the site manager, how sad and appoling it is really !!!
I have to mention that the other agent where okay though thanks to "Taylor" and the rest !!!”
Hello,
Thank you for your review and I’m sorry to see that you’re not happy with your van. Please could you complaints@synetiq.co.uk with your reference number so I can look into this for you.
Many thanks, Hollie
Hi,
Thank you for your review and I’m sorry to see that you’re not happy with your account. Please could you complaints@synetiq.co.uk with your issue so I can look into this for you.
Many thanks, Hollie
