SystemSAT Reviews

Name: SystemSAT
Rating: 4.49

4.5 Rating 3,297 Reviews

88 %

of reviewers recommend SystemSAT

4.5

Based on 3,297 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

203 411 2132

Email:

sales@systemsat.co.uk

Location:

44B, Fermoy Road, London
W9 3NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel is a desaster desaster desaster”

Helpful Report

Posted 9 years ago

“Without any prior notification, delivery was attempted at 19.12 on Friday evening (11.12.15) when there was nobody at home - no card was left. I discovered what was happening by using online tracking - which I have copied here: Monday 14/12/2015 08:04 Driver En Route Horndean Service Centre Monday 14/12/2015 06:54 Parcel is out for delivery today and should be delivered within the next 24 hours Horndean Service Centre Monday 14/12/2015 06:13 Parcel is currently at the depot to be sorted and once processed will be en route to the next stage of it's delivery journey Horndean Service Centre Sunday 13/12/2015 23:46 Parcel is currently at the depot to be sorted and once processed will be en route to the next stage of it's delivery journey Wednesbury Hub Friday 11/12/2015 19:49 Parcel has been loaded to the vehicle for delivery within the next 48 hours Waltham Cross Service Centre Friday 11/12/2015 19:12 Delivery of the parcel was attempted but was unsuccessful. Delivery will be reattempted within the next 24 hours Waltham Cross Service Centre You'll see that the parcel should be on route to us today; it's now 11.58 and I haven't received a notification - or a parcel!”

Helpful Report

Posted 9 years ago

Hi, we apologise for this lack of service from Yodel. We do our best to make sure we send the parcel as fast as possible, unfortunately although we keep a keen eye on all parcels, we're unable to gurantee deliveries at this time of year. We will absolutely provide a Free next day delivery or discount on items you may need in the new year if you wish. Apologies for the lack of service from Yodel. Generally they are punctual, certain areas can lack the service we desire.

Posted 9 years ago

“The order was not as purchased online the arial supplied was not equal in price and i had to relate that to the telesalesman to have a refund for the difference and that i had no option as they sent an alternate expecting me not to check the products value. Also the 2 remaining items arrived a day late after I interveneed after only one parcel turned up and the wrong ariel supplied, having paid for next day delivery only to be informed that no one guarentees next day delivery. Well YES they do and if not, you get your money back and all of it. I dont rate the service the company for the above reasons and I wont be useing them again after the 5 bunggling attempts. Sorry you blew it.”

Helpful Report

Posted 9 years ago

we already submitted the refund to the account department and they should have done it by now. You phone is unreachable and please contact us on 0330 008 0372

Posted 9 years ago

“It's bad service because I due my order today but not come”

Helpful Report

Posted 9 years ago

Hi, we apologise due to the holiday period your parcel was delayed by Royal Mail. We noticed that you received the remote shortly after leaving this feedback.

Posted 9 years ago

“Brought and paid last Tuesday for Thursday delivery my wife waited in alday no show, then 8 o'clock Friday night a delivery man turned up to deliver but without the parcel. What is that about? Now it's being delivered Monday bad thing IS i am at work paid for two day delivery, not a good service.”

Helpful Report

Posted 9 years ago

“out of stock and don't know when there in shouldn't advertise what u don't have”

Helpful Report

Posted 9 years ago

“The only reason I've given this company 1 star is because there was nothing lower. Their customer service has been awful. I ordered 30 meters of WF100 satellite cable from them and paid extra for delivery by Wednesday 29th July. The cable needed to be installed today (Thursday) with final commissioning the following day. I received confirmation that the cable had been shipped on Monday with a follow up email on Wednesday asking for feedback on their service The cable didn't arrive on Wednesday and despite calling, and speaking with Danny, I couldn't seem to get any confirmation about when the cable would be delivered (in this age of advanced mobile communications you would have thought it would be easy to establish where the cable was, and when it was likely to arrive) I've been ringing constantly this morning and I suspect they blocked calls from my mobile as I was getting a constantly engaged tone. When I used an alternative mobile I got straight through. I did explain to Danny that I understand things sometimes go wrong and its what's done afterwards to put it right that matters. I suggested that he could arrange for a motorbike courier to deliver the cable (I thought it was the least he could do) but he refused. I was left with no choice but to cancel the order and ask for the money to be re-credited to my account. Let's see if they can get that right DO NOT USE THIS COMPANY!!!!!”

Helpful Report

Posted 9 years ago

This is extra ordinary. Some of your comments were unbelievable. Our line is engaged on occasion and we answer every call. We spoke to you on the phone several times. The conclusion was you forced our hand to Hire a motorbike to Send the cable to you same Day. Sorry we do not accept consequential Loss and this is an unreasonable request. The courier has unfortunately mis-tracked your parcel, we had mentioned we were in the process locating it, however we would send another NEXT DAY At the time of writing this reply there is still time to do so. However during your last conversation with us you have Refused this and requested the unreasonable instant same day delivery via motorbike and expect us to cover the charge and instead requested a Refund. I'm sorry if you feel frustrated but we attempted to solve the matter at our cost but you refused. No deliveries are guaranteed unless they are timed deliveries. We were at mercy of the delivery Company. Refund will be processed and will be back to your card within 24/48 hours. If the cable turns up Please reject or return to sender - there will be no charge to you for this.

Posted 9 years ago

“On the 1st July I placed the following order WEB4932 . I paid an extra £11.00 for gauraunteed delivery in two working days as I am leaving the country early Monday 6th July . Delivery in Monday 6th is no good to me as I will be France from then onwards . I contacted your support team on Friday and as was told by Becky the order was on the van for delivery on Friday . The order did not arrive . As the order has arrived within the time I requested and paid extra for in will no longer be requiring the goods . Please do not try and deliver them on Monday so please return them and issue me with a full refund included the extra postage I paid for . Considering your office is in East Finchley and I paid an extra £11.00 postage I find it extremely poor that you could not deliver to a Esssex address within the timescales that I paid for .”

Helpful Report

Posted 9 years ago

We apologise for the delay to your item. The item was sent on time on our side, however the courier unfortunately delayed the parcel. This can happen from time to time and it is out of our Control. As we did not meet the expected delivery time a full refund has been issued for the late delivery. Although most couriers are punctual next day delivery is not guaranteed. Majority of our next day deliveries are punctual and on time.

Posted 9 years ago

“We have a problem as we have not received our delivery even though the tracking system says it is delivered in good condition! I don't know who has received the delivery but it's certainly not us! After numerous emails to yourselves ans the French delivery company, we have received no replies. Perhaps you could help? Patricia James.”

Helpful Report

Posted 9 years ago

Please Call us on Monday Morning 0330 008 0872 - We have to go on what information is provided by the courier, We will have to investigate this. In the meantime we suggest that you check local neighbors and where possible contact TNT in france 357 395 220. They should assign a Case ID for you, If you do this please do keep us informed. Note to all customers, If there is an active issue, please Call us, We will endevour to iron out issues within the day. Ideally we should be rated on both service and how we rectify issues that arise, please don't rate us when there is an active issue as this can take a while to clarify or resolve. Our customers are at the center of all our actions.

Posted 9 years ago

“Hi took delivery of this order today and the incorrect dish has been sent - light grey instead of the dark grey colour which was ordered. Pretty basic mistake and still haven't heard back from you 2 days later!”

Helpful Report

Posted 9 years ago

“***\nSales Assistant\n\nI ordered this on the Tue 28th of October!\n\nWaited 4 days until Friday the 31st of October before verify my address \n\nYou're now telling me that the delivery service has not picked up yet the 4th of November.\n\nThis is not the first item had delivered from England.\n\nthe delivery was dispatched on 5th November\n\n Date Time Message\n\n05th Nov 2014 08:25 Delayed\n\n04th Nov 2014 17:57 Booked/Awaiting Collection\n\n04th Nov 2014 15:43 Collected\n\nExpected delivery date: 13/11/2014\n\n17 Days \n\n***”

Helpful Report

Posted 10 years ago

“Faulty item sent, REFUSED to give me a refund and told me they 'never have a problem' ! If I had sent it back he would have sent a new one and charged a fee! Disgusting service, I was called a liar and listened to someone ramle pointlessly for over 15 minutes. Faulty LNB caused me 5 days of fitting grief !”

Helpful Report

Posted 10 years ago

“The supplied dish product was very poor quality. The dish didn't even come stamped with a declination angle scale, making alignment a nightmare.\n\nThe LNB bracket was also broken. One of the nuts was tapped out wrongly in manufacture. I have had to spend more money and time to fix the problem.\n\nThe dish though has been absolutely dreadful to work with. Alignment very difficult without any alignment scale marking.\n\n”

Helpful Report

Posted 10 years ago

“I called two times this morning and received no reply only an answer machine.”

Helpful Report

Posted 11 years ago

“Dish was damaged”

Helpful Report

Posted 11 years ago

“you could improve by sending the packages to the address it was ordered for, I had to track it to find that you had sent it to no.113 instead of 133 and then had to go and collect it from them 3 days after it was delivered to them, which proved very difficult because of the size of it.”

Helpful Report

Posted 12 years ago

SystemSAT is rated 4.5 based on 3,297 reviews