TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,511 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,511 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I damn the day I switched to them”

Helpful Report

Posted 4 years ago

“Unbelievably atrocious. Statements like, "void the contract and delete my details," and, "I am no longer a customer of talktalk," are apparently not clear enough to qualify as cancellation. But they won't tell you this, they'll wait two years, sell off a "debt" to collection agents, and claim they have no evidence of your statements..because they deleted the correspondence, the complaint and the accompanying message chain. Never have I been so glad to be a hoarder of correspondence. I'll shortly be taking talktalk to court. Do not ever enter in to a contract with talktalk, they will not provide what they promise, they will obfuscate and outright lie, and they will ignore your requests to cancel. Never has a company been so deserving of a negatively starred review.”

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Posted 4 years ago

“Stay Away! Stay away! Problems with the internet and promises of call backs that never happen. They all say the same thing. Continual checks that prove there is a fault yet they won't send out an engineer and keep saying about running more checks! Please stay away to save yourself so much hassle and aggregation!”

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Posted 4 years ago

“Be aware. If you leave TalkTalk you will be charged a minimum of £50 a year if you continue to use your TalkTalk email address. That is to say - you will pay to advertise TalkTalk. Better to not go there in the first place.”

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Posted 4 years ago

“absolutely the worst company. I don’t have Internet at home for 6 days. Nothing is being done on their part, they don’t respond to complaints”

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Posted 4 years ago

“Absolutely the worst company I have ever had the miss fortune to deal with It’s called talk talk but that’s virtually impossible to do as no one has a clue how to deal will a very simple problem it took 5 people and online chat and a hour of my wasted time And still not be able to get anyone to understand a simple task of cancel tv as you failed to supply but give me a price for broad band only as it’s up and running so I may as well keep it No that’s to easy I was advised in the end to cancel all and start again Brilliant So I cancelled all That’s how talk talk deal with a easy problem god help customers if it’s complicated Mike cobb”

Helpful Report

Posted 4 years ago

“Prices are good but The signal was terrible, speed was supposed to be fiber optic and was rediculously slow WHEN the Internet would actually work, when calling them up they would alway say there was a problem in my area, or repeatedly change my box. When leaving talktalk I was advised that my last bill had been paid and that there would be nothing else to pay in which 3 months later I was sent letters requesting up to £50 for a bill issued after my account had been closed, when speaking to customer services they were rude and I also never received a response from the complaints team. Would advise to 100%avoid talk talk and find another provider who can actually provide you good services.”

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Posted 4 years ago

“Absolute rubbish! Been waiting since August for them to install broadband with no explanation as to why they haven't as yet. Shocking beyond belief”

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Posted 4 years ago

“Customer service is terrible. I had an 18 month contract which worked fine. When it was time to re new I phoned and was offered a great new deal. I confirmed that would be great. 4 days later my bill arrived at double the price. I used the chat service from thier website thinking it might be quicker and to get something in writing. It took no less than 3 hours and 40 minutes to complete. I still dont know what I've agreed to, and I was told that I will have to pay the bill which was double the amount for this month even though I was within the cancellation window period! Do yourselves a favour and dont go with talktalk!”

Helpful Report

Posted 4 years ago

“I have no idea why it’s called talk talk because it’s impossible to talk to anyone who can actually talk sense or understand I thought BT And SKY where bad but TALK TALK TALK TAKE THE BOTTOM TERRIBLE CUSTOMER SERVICE SO BAC AFTER BEING PASSEX TO 4 different people I was told the next person should be able to help after 45min I just hung up then I get the open chat another waste of space who said I can help you and fails And my request was so simple but not simple for 5 people at TALK TALK MY REQUEST WAS I SIGNED UP FOR BROADBAND AND T V THE BROAD BAND ARRIVED I PLUGED IT IN AND IT WORKS THE TV WAS TO BR INSTALLED BY ONE OF THE INSTALLATION TEAM WHO FAILD TO KEEP 2 appointments so I decided to give up on tv So I asked can I cancel the tv and keep the broad band can you give me a good price on just the broadband This question confused them all I was advised to cancel all and start again with a new deal Apply on line But I said all you have to do is give me a price and change it But no one understands at talk talk So I gave up and cancelled How many customers are they loosing it would be cost effective instead of spending on tv adds saying TalkTalk are offering the best deals to get new customers Keep the ones you have and new customers like me actually install and keep them happy and you will have good reviews”

Helpful Report

Posted 4 years ago

“Broadband very slow and un reliable speed, customer services terrible and spent hours/ days on the phone over a couple of years trying to resolve snail pace internet. Needed a new box, even offered to pay for this, and was refused. Be aware that any speeds logged on Talk Talk speed tester cannot be accessed when making a complaint. Told to log these on this site which I did for over a year, after independent complaint review because Talk Talk chose not to submit these as evidence, and I couldn't/ don't have access to these weren't taken into account (a total scam). Can honestly say that this has been the worst and most frustrating experience of my life, repeating myself on every call and re inventing the wheel with different customer services advisersl. Never again, horrendous.”

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Posted 4 years ago

“can’t believe talktalk “you must cancel your contracts month before “ ,so whey charge extra month NEVER EVER AGAIN I will not take this service and NOT RECOMMENDED MY FRIENDS EVEN MY Neighbours!!!!!!”

Helpful Report

Posted 4 years ago

“The pits, as far as customer care and technical support goes. Best avoided if you want to avoid high blood pressure!”

Helpful Report

Posted 4 years ago

“My telephone service was unavailable from the 21 October until the 8 November. TalkTalk has signed up to the Automatic Compensation Scheme, whereby they have to pay compensation within 30 days without the customer having to apply for it. Compensation is payable for every day after the service has been down for more than 2 days. After 30 days I hadn't heard anything so I contacted them and after 45 minutes discussion they agreed compensation would be paid on my next bill. The next bill arrived on the 18 December and there was no compensation. I contacted them again and had to go through the whole process again. After 50 minutes the customer service rep said her manager had agreed that compensation was due and would be in my account the following day. After a week the compensation still hadn't been paid. Using the company's complaint procedure I made a formal complaint on the 22 December. I received an acknowledgement of my complaint and was advised an Manager would contact me within 3 working days to discusss it. 4 working days passed and nobody had contacted me. I raised the issue again and was adivised the same thing: a Manager would contact me within 3 working days. That was 4 days ago and still no one has contacted me. TalkTalk has a legal obligation to pay compensation but they are doing everything to avoid paying. I presume they think I will go away. I won't.”

Helpful Report

Posted 4 years ago

“I suffer a disability and have been treated with a total lack of respect by this company. They have taken advantage of my disability and now forcing me to continue with the contract. The worst service ever and waited over a month for a call back and every time i call it gets disconnected. Complaint will be made at the highest level. Their reviews demonstrate them as a company”

Helpful Report

Posted 5 years ago

“Unbelievable , no one can deal with any simple enquiry. Even the manager cannnot manage to deal with anything. I am moving house at end of jan 2020 the new buyer of my house has contacted sky to be there supplier when they move. I received a letter from talktalk saying they will disconnecting the line on dec 11th. I have made over 20 phone calls to these muppets and get promised it will be dealt with and called back. No one calls back and when you call no one knows anything. Absolute jokers. I would not recommend these to anyone or keeps my other contracts running with them. Steer clear from these, all would be ok if you never had to try and contact them as they could manage to tie there own shoe laces”

Helpful Report

Posted 5 years ago

“Don’t waste your time and money with this company!!!”

Helpful Report

Posted 5 years ago

“Have a problem with my talk talk TV box, just spent over an hour online chatting with technical support, useless. Keeps trying to blame my aerial which can't possibly be the problem because freeview on both our TV' s is fine just keeps asking same questions and not reading or understanding my answers. Gave up in the end cancelling my talk box subscription in the morning. Dreaded contacting them in the first place after previous useless help and hours of repeated questions, they clearly read through a crib sheet but then don't understand understand the answers”

Helpful Report

Posted 5 years ago

“The worst company had What they have promised they still can’t fix my Internet they tried to charge me every month Everybody should avoid this talk talk Just wasting your time every day you have to call to the customer service that’s all”

Helpful Report

Posted 5 years ago

“Worst, they keep charging you even after leaving. They will have their own very strange ideas of why they are charging...”

Helpful Report

Posted 5 years ago

TalkTalk is rated 1.2 based on 1,511 reviews