TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,507 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how TalkTalk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not go with TalkTalk Dont go with TalkTalk I'm not happy my line was meant to of gone live yesterday 21/4/2021 now they are telling me tomorrow the 23rd i am seriously ill severely disabled and housebound with a phone care line service as soon as my line goes live I'm phoning BT to go back to them i need my landline number as Hospitals Doctors Social Services and others have my number i had problems with Talktalk years ago i should of learned then. This is an Email i got from them when i took out the contract to join them as a customer. Hi John, It’s important to us that you get the best service possible from TalkTalk. So, we’re upgrading the router that’s included with your broadband package to our award-winning Wi-Fi Hub (RRP £120), for free! This is a no strings attached gesture and will not change the terms of our contractual agreement. What you need to know Our delivery company will be in touch in the next few days to let you know when to expect the router.Your router will arrive before your go live date.If you need any help installing your new router, we’ve got some handy step by step instructions hereThis is a no strings attached gesture and will not change the terms of our contractual agreement. This is our best router yet and we hope you enjoy it! Your TalkTalk Team. Please do not reply to this email, emails are not monitored. We’re sending you this email because it contains important information about your TalkTalk service. This is not a marketing email. © TalkTalk Telecom Limited, Soapworks, Ordsall Lane, Salford, M5 3TT Registered in England & Wales No. 4633015.”

Helpful Report

Posted 3 years ago

“Dont go with TalkTalk I'm not happy my line was meant to of gone live yesterday 21/4/2021 now they are telling me tomorrow the 23rd i am seriously ill severely disabled and housebound with a phone care line service as soon as my line goes live I'm phoning BT to go back to them i need my landline number as Hospitals Doctors Social Services and others have my number i had problems with TalkTalk years ago i should of learned then.”

Helpful Report

Posted 3 years ago

“There should be an option for 0 as they do not deserve 1. Be aware of them they will charge fees even after you finish you contract dose not mater to them that you inform them that you leaving them at the end of you contract. I inform them that I was leaving them on the end of contract and they charge me £32.00 on the 18th and when I queried whey they said service charges for transferring me to the other provider. I explained to them that was untrue as the other provider cancelled my purchase on 14th as talktalk did not release the line until the 19th then was told that oh is for the 5day fron 13th to 19th which I was with them after finishing my contract. I explained to them that I informed you that I was leaving you at the end of contract so they should have been no more service from them after the 13th but to no avail the customer service person was making all kind of excuses to explained the change. This guys are total fraudsters stay away. I lost of £32.00 to them and lots of my time yesterday and today have to wait 4th of May for the other provider to connect me. 14day without service just because talktalk can do ther job. Ps. Today I couldn't get access to my account this guy's are funny as well..blocked my account. So had to phone them lucky I write my details down.”

Helpful Report

Posted 3 years ago

“please read this trustpilot review before joining TalkTalk. TalkTalk are by far the worst company I have had to deal with. There help desk in South Africa is useless - it took one of them 10 minutes to take down my postal code. I have absolutely nothing against South Africans but they cannot understand my Yorkshire accent and trying to deal with them is a pain. After dealing with this company I have to say that they have no care at all they do not want to help. When you sign up you get an English person talking to you in English and they're very helpful and all friendly and cheery. Until something goes wrong then there's disaster because none of them are interested in the slightest. I have spent 7 days trying to get through to these people and no one wants to listen they are absolutely hopeless. I have left 36 messages on their CEOs phone which always goes to answerphone, no one answers. No one listens to the messages or contacts you about your concerns. They even got my address wrong they seem to think that I live at house number 0 on my street. This is an impossibility as house numbers in the UK start at number 1 and go up from that. I suppose they are to be congratulated in that they actually got the correct street name. In a few words THIS COMPANY DOES NOT CARE ABOUT CUSTOMERS. Do yourself a favour don't join talk talk you will regret it if you do. All will be good when you join but the moment you have problems they just don't want to know. Please read what I have said above and go to another provider not TalkTalk - this is a totally independent review I have no affiliation with TalkTalk whatsoever.”

Helpful Report

Posted 3 years ago

“Absolutely awful service, my router was marked as delivered but no where to be seen when I got home. I called yodel who were meant to be delivering it, they told me it was still in london. My services had gone live at this point and it was already late. I called talk talk and they were no help, saying they would order me another router which would come in 3-5 days. I need WiFi for work and now have to wait another period of time for it to arrive. Never again”

Helpful Report

Posted 3 years ago

“Bunch of scam artists Internet goes down every Sunday night like clockwork, 12 15 am magic fairy's unplug yea then one o'clock they must plug yea bk in”

Helpful Report

Posted 3 years ago

“Terrible terrible company they left us without a phone from 18 the march just fobbed us off constantly”

Helpful Report

Posted 3 years ago

“COMPLAINT & COMPENSATION CLAIM I am writing to inform you of my absolute dismay at the way we have been treated by TalkTalk. I have found the experience the worst I have ever had by a Business to Customer Company and I have found your standards and morals inadequate. I moved house on the 8th of January 2021 and rather than pay a moving house fee, your moving home team advised me to take a fresh new contract out which would start when we moved in. The open reach engineer arrived on the 11th of January and said everything was set up and we would have Internet the next day. The next day the internet did not go live despite numerous phone calls that day. Again the day after we had no connection and I was told to wait. Eventually your technical department had worked out that I had not been disconnected from our old address From the 11th of January to the 1st of March I phoned on ELEVEN separate days and spent over 600 MINUTES on the phone to your poorly trained customer service team – yes over 10 HOURS WASTED. During that period I spoke to various “managers” while desperately needing to get connected and I was promised and actually guaranteed SIX times that we would be connected the next day but each time we were clearly lied to by these managers. The underlying issue was that the people who had moved into our house had taken over our old line and could not disconnect it. During this phone call I was told I would be compensated £5 per day for every day we were without internet. Eventually TalkTalk customer service said to me on the phone that you did not know when we would be connected and both I and my wife were having to work from home during COVID Lockdown without internet which was awful and virtually impossible and 100% YOUR FAULT. We had no other choice after being told by TalkTalk we had no date to be connected so we approached BT and I told TalkTalk that as we wasn’t connected that I would go elsewhere to and to cancel the order – THIS WAS ACCEPTED BY A ORDER MANAGEMENT MANAGER on the phone and there would be no exit charges incurred. (You are clearly deleting or not making notes when promising customers certain things) We was up and running with BT on the 8th of March which was seamless and professional unlike TalkTalk but this has cost us an extra £16.99 per month over 24 months so I expect to be reimbursed £407.76 as this wouldn’t have been necessary if you had done what we had agreed. Id like give you an overview of the distress and costs that we have had unnecessarily received and incurred from your incompetence. My wife is a school teacher/key worker and had to teach lessons online which had to be tethered via her mobile phone which meant the lessons she provided were difficult to perform due to the speed and her limited data from her contract. In order to maintain her school lesson she had to upgrade her phone contract by £10 a month over 24 months which equates to £240, we expect this to be reimbursed. After having internet for two weeks with BT I received a text from TalkTalk to say my internet was working from the 22nd of Match – laughable and you should be ashamed it took 8 weeks to get connected! I was then chased for £8 for owing a bill for January at my old house PLUS a disconnection fee of £112 yet you told me I could cancel as I received absolutely no service at our new address and you accepted my cancellation before you eventually connected. Again I told your customer service person that I would pay the £8 I owed but only once I received the compensation and they also agreed that there would be no exit fees (AGAIN you are concealing or deleting notes of my phone conversation). I will happily pay you the £8 but on the provision that you pay me £987.76 based on - 1) 68 days without internet from talkTalk @ £5 per day £340 2) £407.76 for the increase in cost for sourcing a new internet provider 3) £240 for the increased cost of a new mobile phone contract to cover the data required to do our jobs in lockdown Please read back on this and see if this is how a company should behave during a pandemic and to a key worker trying to do her job while we both try and teach our own children school lessons in a new house. Your call centre staff the while time didn’t care, take proper notes or understand me due to where they based globally. This has been incredibly stressful and was completely avoidable. I expect this to be reviewed by someone within the UK as the call centre staff are denying what they have promised on the phone and I do not trust them to handle this matter professionally. If this matter is not resolved I will consider escalating this to the CISAS or through the courts.”

Helpful Report

Posted 3 years ago

“Very unstable connection, bufferbloat is bad even with special routers to avoid it. It's ok for somebody who does not depend on the internet, but for whoever is essential, this is a total pain.. Forget to have a decent connection when you need it because when is peak time it goes down the speed to almost the minimum, high latency, high buffers. Ok for Netflix and watch some videos, not ok at all for gaming or voice calls and all the important stuff we do really need the internet for...”

Helpful Report

Posted 3 years ago

“good service but they increase tariff in the middle of the contract”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COST. Years of business and domestic custom, always some explanation of why the connection is unstable and low bpm. Unannounced additional charges. They do not provide what is in their contract but still charge you the money, rip you off and lie to you that everything is looking good from their end.”

Helpful Report

Posted 3 years ago

“Box arrived - doesn’t work, none of the promises have been honoured just left me with equipment that I don’t understand .my phone number was changed without my knowledge!!!!!!”

Helpful Report

Posted 3 years ago

“Broadband had never worked properly since being connected 9 months ago. 5 engineers and 3 outside checks says nothing wrong. Sometimes it's off 5/6 times a day. Yet when I eventually get to speak to someone they can put it on ,for a few days, then it goes off again. I am paying £27 for this bad service. They are not keeping their side of the contract yet they will not let me out without paying another nine months money, Absolutely dreadful, I am supposed to be one of their vulnerable customers,”

Helpful Report

Posted 3 years ago

“An hour on the phone no one could answer my questions billing for service not had and then tried to claim more money for a service I dont have ....if I could have spoken to a cleaner in the building I think she may well have more clarification on the questions? And better customer service. No managers to speak to.”

Helpful Report

Posted 3 years ago

“One of the worst call centre's I have come across.Have now decided to leave due to them increasing price.This was in my rights due to price and that contract was about to finish.They sent me 3 letters after I had rang and been told I would not get charged.Talktalk made leaving difficult and asked for router back or they would charge me.These tactics are deplorable.”

Helpful Report

Posted 3 years ago

“My 87 year old mother is moving into sheltered accommodation we arranged for her move to take place 5th / 6th of April. When I arranged this I said that there was a possibility the dates might change i was told that wouldn't be a problem as long as I gave them 7 days notice. I contacted them today to ask for the dates to be changed to the 8th / 9th of April to be told I was too late as today was only giving them 6 days notice. I explained this wasn't good enough as my mother is 87 and the start of dementia. She lives alone and can't be without her phone but as nothing can be done she is going to be without a phone for 72 hours. Before I got this answer I was put on hold a number of times and spoke to a few different people. Disgusting service and they don't give a dam about people and they don't take in the needs of the elderly. As I'm not the customer my mother is when I put in my email address this probably won't get published as they won't recognise my email address. Fingers crossed it does.”

Helpful Report

Posted 3 years ago

“Appalling. I’ve been a customer for a day and have already decided to leave.”

Helpful Report

Posted 3 years ago

“AVOID worst ever .tHEY continue charging even after contract expired and anothere person had brodband connected in new name with new number. Engeniers visited address and did manual disconect and then connected new line.when contacted online i was told i need to cancel even if contract expired and i can`t do it online. I haVE TO CALL ON PHONE.CANCELATION TAKE 30 DAYS FOR WHICH THEY CHARGE YOU EVEN WHEN THEY DO NOT PROVIDE ANY SERVICE TO YOU. so if you do not look at your bank statments they will continue to still your money untill you figure it out and after you do they will charge you for another 30 days to kill your account ( their words kill the account) do not take it hands down. escalate complain .It is criminal what they get away with.”

Helpful Report

Posted 3 years ago

“I bought my first laptop in 2009 and booked TalkTalk to provide broadband. OK until June 2015, when I changed my e-mails from Microsoft to Google G-mail. Logged onto the TalkTalk website, but was unable to change my e-mail address on My Account. I wrote to the company, but my letter was unanswered -- and so was unable to access My Account online from then on. Their direct debit expired when I closed my prepaid Mastercard account in January. On Feb. 12, TalkTalk hadn't received their monthly £39.20, and immediately cut off my service -- so no access to the internet to e-mails. I got seriously fed-up and used a neighbour's computer to arrange a transfer to Plusnet. Got a nice letter from TalkTalk, saying how sorry they were to lose me, and my contract would end on March 11. Plusnet hooked up my broadband on March 12. Then I got a "Final Demand" for £74 from Talk Talk, which assumed I was CONTINUING to receive their service! They advised me to phone a 0345 number if I had any queries. This took me to a call-centre in India (?), at a cost of £3 a minute. The lady was polite but very slow -- and the credit ran out on my mobile phone before we could finish our conversation. Increasingly frustrated I wrote to TalkTalk's PO No. in Salford. There was no reply for a week, then I got a demand for £150 from a debt collector. I suspected I was being ripped off, but paid up. The question is -- will TalkTalk keep pretending I am a customer and continue to charge me for a service I'm not getting? They have my credit card number now, so we will just have to wait and see. I have never experienced such gross incompetence in my life!”

Helpful Report

Posted 3 years ago

“Never ever use talk talk for anything. The worst company ever. I am using talk talk from more then 5 years. And from last 6 months the service is so bad. I hardly do my work. Every 2hrs I have to reboot the rooter or the red light appears on rotter so I have to restart it again. It is a lots of hassle using their broadband. I finally decided to swap the broadband company which I did yesterday. And I received an email and a letter from talk talk the I have to pay £121.73 because I am leaving in middle of the contract. It is compulsory to pay the remaining contract balance before I have. Doesn’t matter how ridiculous their service and poor internet connection is from last 6 months. They and forcing to me to pay the money. I don’t know what I am going to do but for future reference please please don’t use this company. Plus when you call their customer services it at least takes 2-4 hrs to resolve the issues but still they can’t. The issues are always on. They never solve the issues with broadband. So it is defo no to talk talk.”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,507 reviews