TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,509 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE WORST!! STAY AWAY!!!!! TalkTalk are the WORST company i have ever come across with internet. I have had internet for 6 years at this house and never had an issue, i switched to talktalk and i cannot get internet in 30% of my home. When i do the internet regularly drops out and websites take 10-20 seconds to load (i am on unlimited fibre...apparently). I contacted tech and after several hours i was told 'you have no issues, your internet is fine'. However you can buy an adapter from us to fix our slow internet! They may be a little bit cheaper than most but they are NOT worth the saving. Absolute shambles and horrendous customer service. I was kicked off the live chat by them twice (after spending 30+ minutes talking/waiting) then a futher hour and a bit with ZERO resolve.”

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Posted 4 years ago

“There is no means of blocking mail you really don't want and never will. I don't want a spam folder that once contained well over 70 items and once I deleted them they then loose the spam identity. The do not answer my complaints even though I have been a loyal customer for years.”

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Posted 4 years ago

“Rubbish broadband and customer service, never going to answer your call, money wasted”

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Posted 4 years ago

“Should have 0 option for review, a cheater company, you can't contact with them for problem, worst ever broadband.”

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Posted 4 years ago

“Your connection is just completely shocking!! All the time, like every day!! At least 10-20 times a day it drops connection. You blame all sorts of stuff. At my house I’ve had virgin for years and it NEVER loses connection AT ALL!! Keep telling my missus to ditch your crappy service, but she lives out in the sticks so can’t get anything else. The connection you provide is that of the early 90’s AT BEST! You only have to look at the company’s reviews to see that TalkTalk is completely S#$T!!”

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Posted 4 years ago

“I pay for superfast broadband and get a speed of 16 when only one device is on. Wifi is patchy throughout house with it dropping out constantly. You can't get through to a human on website, phone number, or in 'chat'. Disgusted, apalling and ridiculous. Would never recommend. Scammers. Only 6% recommending them tells you all you need to know.”

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Posted 4 years ago

“WORSE PROVIDER EVER!!!!!! Do not switch !!!!! The worse customer service skills, not worth it , in the end I cancelled and would rather pay £7 a month more to have BT than deal with them!”

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Posted 4 years ago

“broadband keeps dropping out was told to swich off all divices when it happens if that doesnt solve it it could be your nabours devices or electricl/magnetic activity in your area.joke or what.”

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Posted 4 years ago

“I recently experienced poor fibre broadband speeds recently. When I phoned Talktalk yesterday and spoke to Xolisle Technical services from the Durban call centre, after testing the line ok she was very patient and professional. She immediately diagnosed a router fault and immediately ordered a new one for delivery in 1-2 working days.Well, the new router arrived by DHL courier the next day and after this was installed , my fibre broadband speed was at once increased. I know the customer service reviews are generally poor but I cannot fault Talktalk this time. Very, very well done Talktalk. I am really most impressed.”

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Posted 4 years ago

“My broadband has never worked properly from the beginning”

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Posted 4 years ago

“appalling service been waiting 2 and half months for broadband for the engineer not to come out yesterday never rang me never buzzed the intercom when calling talk talk they kept saying 24 hours and didn't seem bothered absolute disgrace of a company and will be going to the ombudsman shortly to raise my issues as a new customer this is disgusting”

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Posted 4 years ago

“Unfortunate customer get into this contract on 9th of April, broadband connected on 23rd, drop signal. TV very primitive, very slow TV box. I want to leave the contract, but your letter says "early termination fee £144. There are plenty of reasons to leave. 1. Signal drops 2. TV slow to switch on 3. Not able to contact 4. Chat waiting time ridiculous 5. Each time I'D check, explaining my problem, frustrating I am a NHS front line worker, already me and my family have been going through a very stressful period. By chatting with your customer service team for last 3days I have got some additional. It's enough. If you all really want the early termination fee, if that's the way you all earn money for your company, please let me know.”

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Posted 4 years ago

“I had the slower speed wifi from them and it gave me around 10 mbs but would rarely drop out. I then upgraded to the super fast wifi. I get a whole 12mbs but it drops out so often it's awful. I rang and because I'm undergoing treatment for my lungs he kept calling me mister I said I'm the account holder and def a female he then asked me what medication was I on for my throat..... Most odd company. I never use the phone. I was told to plug it back in after I was told to remove the front of the BT socket. Strangely enough having information on the medication I take for my lungs or the removing of the front of the BT phone socket and plugging in the phone I never use my wifi drops out and has dropped off from an average 12 to a mean average of 5mbs. If only virgin could come to the town I live. talk talk I could not possibly recommend them”

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Posted 4 years ago

“My experience with talktalk My internet was active on 24th of April 2020. My contact was faster fibre with minimum 57mbps speed . From the first day i was getting maximum 37mbps speed. I have spoken to several talk talk technician via chat , for the next 5 days until 29th of April , finally i was told that my internet speed will be normal after 14 days as this is going to some optimisation period. On 8th of april still no improvement of speed , again i have chatted with more technician and finally i have been told on 12th of may that i don’t have the boost and my internet was limit maximum up-to 40 mbps. Thats why i am not getting not more than 37 mbps ( mystery solve ) . This is pathetic that i had to chat almost 3 weeks to find out that my broadband speed was limit to 40 mbps even though i order the superfast broadband. Anyway that technician added the boost on 12th of may , i was told it will be active within 24 hours ,on 13th of may again i called but was told by technical again will be solve in next 24 hours . So on 14th i chat with them again , this time was told my order is stuck so the technician suggested to cancelled my pending order and add a new one this way i will have the boost . But after cancelling the order the technician could not add the boost again so i was told to contact again tomorrow which is 15th of may 2020. Since 24th of april to 14th may i have spoken to at least 30 to 40 technician and i was very disappointed with the customer service, i strongly believe staff are not trained properly an that’s why customer like us is suffering and wasting our time with them . Horrible broadband company .”

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Posted 4 years ago

“Throttling and disconnecting my service. Customer service zero.very underhand tactics like freezing the app and unable to connect to them because they block you when trying to contact them . Basically the worst service had to contact them over 100 times in 6 months about them disconnecting my internet”

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Posted 4 years ago

“It has passed the transfer date and the router still hasn't arrived yet.”

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Posted 4 years ago

“Every singe week some issues with connection. Don’t waste your money”

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Posted 4 years ago

“I was due to leave Talktalk on the 7 4 20 and join Plusnet everything was set up new router in place for a quick changeover alas Plusnet could not get the landline from TT so after a week of trying they gave up so Vodafone was my next port of call same scenario so I called TT and asked why my land line was not being released they assured me it was not but if i stayed with them they would sort it out so after a month without a land line and 3 visits from OpenReach engineers my landline was repaired my very slow broadband was back and apprentley a new contract was in place that I have to pay a release charge to get out of on my numerous calls to TT they mentioned compensation more than ten times When I try to log into my account I am informed that my e mail or password are incorrect its so frustrating”

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Posted 4 years ago

“Have been trying since the 25 Apr 2020 to talk to someone on the Talktalk app Need to contact us, Chat to us with no success, Only time someone says they are available have switch off due to boredom in waiting. Today 02 May 2020 I been on the app for 2 hours and nothing. Phone lines are disconnected”

Helpful Report

Posted 4 years ago

“My elderly and widowed mother has been with talk talk for several years. She has a phone and broadband package with them. During the COVID crisis, housebound, she has needed to rely on online provision and needed a new router. I called on her behalf last Saturday - exactly one week ago to be told that the number I had called was only for people who wished to move to talk talk. I was given another number for people already with talk talk who needed help. I called it but it was only operational on weekdays, so I called the following Monday. A recorded message said they were having to help vulnerable customers and therefore couldn’t process my request. My sister has tried emailing over a week ago and participated in online talk talk community help - but again, no response so far. Yesterday, I called BT who said government guidelines now say no transfer is possible as all efforts should be directed to helping vulnerable customers. Therefore, had we been with them, they would immediately have been able to supply another router. Talk talk - you’re a despicable, dirty company - without ethics or care, once you have got a customer, your interest in them stops.”

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Posted 4 years ago

TalkTalk is rated 1.2 based on 1,509 reviews