TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,509 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like everyone else I've had a poor service and told lies after lie. It's time we reported them to the ombudsman on 0330 440 1614. I can prove their lies.”

Helpful Report

Posted 4 years ago

“Update on my review from 5 days ago ('anonymous'): I thought I was free of TalkTalk, however, I have now received a bill for a Feb-Mar service even though the service is disconnected. So unfortunately I had to speak to them again :( The advisor (in the complaints department) who I spoke to had a very passive-aggressive attitude, and he hung up on me.”

Helpful Report

Posted 4 years ago

“Really poor quality is a big red viras because it is very easy to hack your phone as I know myself.it nearly 100% of the time is at poor quality. Only today it came up as an incorrect password and disconnected and deleted it as a saved wifi connector and couldn't find it we are in the process of having another problem and even my son is having a mental breakdown to do with the wifi DISLIKE TalkTalk WITH ALL YOUR HATRED”

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Posted 4 years ago

“Bad broadband for the price. So slow. Does my head in”

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Posted 4 years ago

“Signed up for Talktalk on a black Friday deal. Received a email telling me there was a problem with my order and needed to contact them. I spent an hour on the phone going round in circles by poorly trained customer service in the south Africa office. I then received a phone call telling me I can't have the package I signed up for due to being to far from the exchange and I would have to take out the up to 10mb package. I declined the offer as this was an out right lie. Have 50 mb connection with plusnet now who are based in UK and couldn't do enough for us. Thank you plus net and I hope Talktalk go out of business as lying to customers is never a good policy! Talktalk= lying time stilling scum!!”

Helpful Report

Posted 4 years ago

“Terrible service ever since TalkTalk convinced me off their 'fast' packages. Have spoke to customer service several times regarding the issues. Now have to wait for a new box to be sent, which then takes another 10 days to get a service !! If like me, you have lots of work that needs doing via internet, then avoid this company! I cannot believe I am still being made to pay for a rubbish service since the day I changed providers. Absolute joke! My work is suffering because of this ! AVOID!”

Helpful Report

Posted 4 years ago

“Our experts are here to help. Rubbish, they are here to collect the monied for a nonexistent service so that they can collect their salaries,”

Helpful Report

Posted 4 years ago

“Where to start? It has been SO awful, that even the process of trying to leave TalkTalk has been incredibly distressing… - There was a fault with my broadband that took 2 and a half hours of phone calls and online chats, over a few days, to get resolved. - They would tell me the fault was resolved and then it would happen again. - Every time you contact them it takes 10-15 minutes before the issue can actually be discussed (they have to spend ages waiting for your account to come up on their screen and it takes ages to get through their security). - Every time you speak to a new person (they pass you from team to team and back again), the issue has to be explained all over again. - It is very difficult to understand each other. I would explain the issue and they would usually misunderstand (with the exception of when I managed to get through to a manager. Often I was unable to understand what they were saying). - During all this I was told I had 'some orders' in process. I had not placed any orders. They told me I had 'done one click' on an email I'd been sent and placed an order for something. I had not. They did not believe me. I later checked my email and I hadn't even opened any of the sales emails from TalkTalk in recent months. They said they would cancel said 'order' (surely it can't even be legal for someone to make a legally binding action through one click on an email?). - This led to a conversation about pricing. I had come off fixed term and was then paying a ridiculously high price each month. They offered me a better deal. I agreed to go ahead with this and start a new fixed term contract. When the time came around for this to have started, I checked my bill: I was now paying even more than before... - I had three different conversations with them about this ranging from 1-2 hours long each. They denied that they had agreed a new fixed term contract with them with this price. One of the advisors even said that the 'one click order' had never been cancelled and concluded that what the person had agreed with me over the phone was just to continue with the 'one click order' that had apparently been on my account. This of course does not make sense since I was still on a rolling contract, although I did now have the faster fibre, just at an extortionate price... - Instead of the refund for my overpayment, I was offered a 'goodwill gesture' of £10 that nowhere near matched what I was actually owed. - They offered me a new contract that matched what had been agreed weeks before. In addition to the better price, I would be on a rolling contract rather than a fixed term contract. I asked the advisor to email me the offer this time since I could not trust the verbal offer after what had happened last time. He said he was unable to send emails, and eventually agreed that one of his colleagues would do this. I never received an email. When I called them again they knew nothing about the offer, and denied that it was possible. - During all this I asked for copies of a couple of 2018 bills since in 'My Account', only the last 12 months-worth of bills are available. When they arrived they were 2019 bills and had a strange town included in the address field. - They agreed the lower price, but with a fixed term contract. I explained I would go ahead but would take my complaint to the CEO since they were still not acknowledging that they owed me money and had failed to put in place the new contract that had been agreed, and had denied they had ever owed it to me. I was told that if I pursued my complaint then the 'goodwill gesture' would not be given to me. - I told them I would switch to another company and asked them to escalate my complaint further. They said they would and that I would receive a phone call. I received 3 strange phone calls from an 0800 TalkTalk number at different times that literally rang my phone for half a ring and thus were impossible to pick up. - In the meantime I arranged to switch to Vodafone on 17th Feb. Then Plusnet offered me a better service. I cancelled Vodafone and was told that Vodafone manage the communication with TalkTalk so I did not need to do anything. - On 17th Feb my Internet connection stopped. When I called TalkTalk (strangely, I still had a phone line, and still do even writing this!) it became clear that my complaint was still open but that they were not interested in responding to it. I was passed from team to team and in over the space of 16 hours I spoke to 7 different people. In that time I was told lots of different things like 'maybe the openreach exchange is being upgraded', 'I can see your line is still active'. It wasn't until I spoke to a manager that I was told what had happened: they had disconnected my internet because they were told by another provider that I was moving to them on that date and said they were not aware that this had been cancelled. I was told there was nothing that can be done because the line is now disconnected and to have internet I would need to start a new contract with them (not a chance!). - I did explain to them that because my Plusnet contract doesn't go live till March, they would otherwise have two weeks of extra custom from me, but, computer says 'no', of course. During the 96 minute conversation I looked up prices for buying extra data from my mobile phone provider and decided this was a far better solution in the interim anyway, since the silver lining is: I AM NOW FREE OF TALKTALK! I hope I have been able to give you a sense of how crazy-making these experiences with TalkTalk have been. I felt beyond frustrated, and violated, since as far as I am concerned they have actually stolen from me, having gone back on what they agreed, and then denied all of this and not giving me full reimbursement for the resulting overpayment. To have to spend hours and hours getting anything resolved is just soul-destroying, especially when they have such a non-accountable attitude. I can't imagine any circumstances under which it would be worth getting involved with this company in any shape or form. I am writing this in the hope that I can prevent others from having the experience I did.”

Helpful Report

Posted 4 years ago

“Internet went down I've had nothing but lie after lie from customer service team absolute joke avoid this provider”

Helpful Report

Posted 4 years ago

“I am only here to advise anyone who is considering signing up to talktalk not to. This company is by far the worst internet provider for numerous reasons. I have been paying for a service which in return didn't provide what it was meant to and I genuinely feel like I've been swindled out of my money. Please avoid giving your hard earned money to this company.”

Helpful Report

Posted 4 years ago

“Bunch of idiots who are usless and offer rubbish deals. Engineer was usless and lied about the work they did which was ntohing and lied about other things which he had to pay for and they said we wouldn;t be charged since htey didn';t do anything!”

Helpful Report

Posted 4 years ago

“RIP OFF! AVOID THEM OR REGRET, THIS IS HOE THEY RUN 1.abuse customer 2.dont worry we will fix it 3.Expensive for services 4.Difficult to deal with customer services 5. Not even monopoly will act like them”

Helpful Report

Posted 4 years ago

“Nie mam sów aby opisać tą firma. Internet to g...o często prędkość opada poniżej gwarantowanej i częste braki w dostawie internetu... Dzwoniąc na infolinie robią z cb debila za każdym razem każą restartować router. Cieszę się że przeniosłem się do innej firmy...”

Helpful Report

Posted 4 years ago

“Wasn’t told I needed an aerial so when engineer arrived he wasn’t able to install tv package. Was charged a total of £259.00 for just 30 days of broadband and telephone. Terrible customer service when trying to get things resolved.”

Helpful Report

Posted 4 years ago

“Avoid avoid Avoid! Worse customer service and Internet signal”

Helpful Report

Posted 4 years ago

“Dreadful: They reward customer loyalty by charging double or more compared with the seductive rates offered to new customers. Customer services are elusive and impenetrable, call centres based in third world countries for exploitative reasons, although when you first make contact all call centres seem UK-based.”

Helpful Report

Posted 4 years ago

“honestly i would give lower if i could. never have i dealt with such a company, if you call their technical support line they will simply lie to your face. If you ask to be transferred to customer services to make a formal complaint you are given the total runaround. no one there seems to remotely care about anything but taking your money regardless of if the actually provide service or not. avoid.”

Helpful Report

Posted 4 years ago

“Part of my letter of November 2019 to Talk Talk. You state in my call cancelling the services, that your operative did not read out the legal compliance required for cancellations. How would I know of this requirement? I would suggest that once more this is a failure on the part of your operative Shirley, who for her own reasons, would appear to have altered records and in the light of her call in April, had no intention of registering my cancellation. She had a duty to inform me of all procedures relating to cancellations during the cooling off period, she had a duty to report matters accurately and clearly she did not. I did not ask you to listen to a call of 10th April, after the call with Shirley/Cora,(8th April?) my landline only went to your accounts department, my internet having been shut down a couple of days before. I certainly was not at that stage, going to set up a direct debit, for a service I did not have and had cancelled. Further your reference to my saying you are in breach of Agreement clearly relates to the fact I cancelled the Contract on 31st March and this was not acted upon. Your interpretation of phonecalls/emails is disingenuous to say the least. I do not appreciate this fraud being carried out against myself either by your operative Shirley/Cora and/or your company, resulting in over £220 in additional charges for a cancelled service and a service which you know full well you stopped back in April. 1. Your operative and/or yourselves have altered dates/times of conversations and have ignored many points I have raised. 2. You set a debt collection agency Moorcroft onto me in an illegal manner, stating the outstanding balance was £106. 3. You have sent Notice of Intention to File a Default 4. You have continued billing long after 31st March the date I cancelled, for a service (both phone and internet) that I have not had since early April with the price going from £43 to £256.74. I should also point out that prior to your setting Moorcroft onto me, you stated in emails that you would not deal with email or postal complaints without further data protection information, and yet you continue to this date with your erroneous billing by email with no such data protection seemingly required 5. The behaviour of your company is pure bullying and harassment designed to cause the utmost stress. It is designed for you to charge monies to which you are not entitled and and is fraudulent. I continue to reserve my position in all matters against Talk Talk I escalated my complaint via Resolver and Resolver then to CISAS. Despite CISAS stating times on Resolver they were looking into my complaint, when I sent evidence to them they said they only deal with some complaints via Resolver and that I must go to their own online service, without ever informing me of that fact before - seems they are part of the problem as i believe it is Talk Talk who pay them for their service - beware”

Helpful Report

Posted 4 years ago

“I've had numerous problems since switching to Talk Talk 2 moths ago. A router that needed replacing, a remote control that needed replacing, a TV box that also needed replacing and problems with my landline. Customer service try to be polite but sometimes don't listen and/or don't understand the query unless repeated several times (partly due the language barrier). I've also been cut off I'd call. Unbelievably frustrating, exhausting & time-consuming to deal with. Would not recommend and as soon as I can switch to another provider, I will.”

Helpful Report

Posted 4 years ago

“Been waiting three months for set up, recieved equipment, been given atleast 8 compliance dates still no internet, endless calls to them passed around spent hours on hold, had call canceled serval times still none the wiser to when i finale get internet wouldn't recommend.”

Helpful Report

Posted 4 years ago

TalkTalk is rated 1.2 based on 1,509 reviews