TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst customer service on the planet- long waiting times- they don't listen or seem to understand the english language- so bizzare and they bill you for absolutely any and anything. they randomly blocked me from using VOIP which means i can no longer work from home- so now im dreading having to ring them to sort this because they cant even resolve simple billing issues.”

Helpful Report

Posted 1 year ago

“Internet connection issue The internet stopped working. They weren't able to find the issue and after 5 days they booked an engineer. After the engineer checked the line he told me and I quote " Your line has been CEASED by mistake. Your provider needs to UNCEASE your circuit and switch it back " After chatting with 6 people on talktalk customer service and 6 different departments they were unable to find the issue. They refuse to send me a deadlock letter or to confirm talktalk is a CISAS member. Worst customer service, worst ISP. If I could rate 0 stars I will do it. Ofcom reported, next will be CISAS. The issue was first reported on 21.09.23 and still not resolved. AVOID talktalk. Poor and slow connection when worked, tech department only knows how to reset a router, nobody knows how to solve an issue.”

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Posted 1 year ago

“Barely trained, meaning little knowledge or technical skills to resolve customers problems,full fibre installation problematic from day one, engineers miss multiple appointments when they do install it ,bad workmanship no line test undertaken, talktalk router useless combined with engineers not doing a line test,takes weeks to get sorted as customers services do not have the technical skills to fix it,you will spend hours on phone text live chat,being put on hold pushed to different departments asked non essential meaningless questions that make no sense, if you would like 6 weeks of living hell,with no internet and little hope of getting it ,then talktalk is for you.....”

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Posted 1 year ago

“Haven't even had the full fibre internet installation yet and already had problems with them Booked a date through their booking system, then got a message from openreach stating a different date that I couldn't do. I had cancelled my current provider based on that initial installation date. Tried the talk talk customer service massaging chat. Completely useless, never answered a question with any conclusion or help, just saying book another date that openreach send me. Not the point when I have already booked the date with them. So told them I wish to cancel the order, they gave me the incorrect number to ring so had to look that up myself and now been told it will take 7 days to complete the cancellation, They set the direct debit up quick enough though. Shocking service really stressful”

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Posted 1 year ago

“Stay well clear, cowboy outfit.”

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Posted 1 year ago

“My experience with TalkTalk has been deeply frustrating. Hours spent on phone calls and chats, only to be repeatedly hung up on, have not only wasted my time but left me feeling incredibly stressed and anxious. What's even more disheartening is that instead of offering compensation, TalkTalk attempted to add more fees to our bill. At that point, I was so stressed that I simply let it go, prioritizing my health over the battle. It's clear that they made every effort to avoid taking responsibility for their poor service and customer service. I strongly recommend finding another provider to avoid similar issues.”

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Posted 1 year ago

“Utterly mindless customer service. My connection has been intermittently dropping out for the last week, and each engagement with the tech team via chat has resulted in the same 1h+ long fruitless endeavour going through the same routines, with no progress being made. After the 4th or 5th call, where I again asked for an engineer to be sent around, they said an engineer would be chargeable!! Criminally bad, would never use talktalk again”

Helpful Report

Posted 1 year ago

“using your latest e-mail format, do not like it. it was better before ie up to several weeks ago george phillips”

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Posted 1 year ago

“Useless incompetent no knowledge technical skills,dont care wont care customer services, so far 3 missed appointments they lost the router 30 hours trying to get router to work ,now waiting for an engineer appointment,totally useless”

Helpful Report

Posted 1 year ago

“Have had three connections issues in the last month. Lost 4 days of work. Talk talk have ran 7 tests before they were willing to send an engineer and now still no connection. Been on their chat for hours and them asking the same questions over and over again. I am so fed up and they are unhelpful and will not help. Still no connection and still no engineer. Issue been going on repeatable for months. This is the worst one as no connection for 4 days. Although apparently someone will ring me on the 6th October. Terrible am so upset, need to work and can’t.”

Helpful Report

Posted 1 year ago

“No landline since 28th August, reported 3times, tried to speak to a human being- impossible. Used on-line chat didn’t get anywhere. Very difficult & confusing for older people to use Will not renew contract, their service is APPALLING !!!!!!!”

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Posted 1 year ago

“Worst experience EVER! -5stars”

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Posted 1 year ago

“Customer service is horrible. Very often problems with network.”

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Posted 1 year ago

“Flow the last review talk talk are a scammer, they hide I've cancelled with them on the 31 of August, they Were keep calling me for renew the contract and I've said no , in the end the send a bill for £37. 79 as a cancellation end of contract of denying I've sent via email , they were pushing me to the dead line just to get paid an extra month , and my contract was £22 a month , I'm really being bolid by talk talk , and all advice any one seen this review, think twice before you go with them. The customer service named ( mike) he was even shouting on the phone to pledge his policy over me , even I've said thi is the first time I'm hearing this, and he said if you me to continue you need to say and we proceed , waisted my time for 2 hours in my shift get me in trouble with my bosses, and I've paid the £37.97 , as unfortunately talk talk won't recognise I've called. and I've called and paid over the phone ,with lady name(buhli) she refused to send confirmation as ive paid 19/09/23 and I have ask her to confirm with( Mike) to send me confirmation email as I've paid and end of contract which finished 14/09/23, but pushing me till 14/10/23. Please don't go with them you end up a victim as I'm , an to of that' I never misse a payment. They don't consider it. Customers only numbers”

TalkTalk 1 star review on 19th September 2023

Helpful Report

Posted 1 year ago

“The worse company I’ve ever dealt with. Transferred to department after department of people who had no clue what they were talking about. Very rude staff and one man shouted at me. Left me with no Wi-Fi knowing I work for the NHS from home. Disgusting”

Helpful Report

Posted 1 year ago

“Poor costumer service. I did call them today and they keep on transferring my call to one another, and not connecting to right person or department moreover blaming themselves as call connected to different department. I did spent 1and a half hour on call wasting my valuable time. Very frustrating talk talk.”

Helpful Report

Posted 1 year ago

“I upgraded from Fiber 35 to Fiber 65 and saw no increase in speed whatsoever after they confirmed the line was switched. I had to pay a 30 Admin fee to switch to Fiber 65. I told them i should be downgraded back to 35 and they said i have to pay another admin fee of £30. Phone service was bad and eventually the phone went dead.”

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Posted 1 year ago

“I would give this company zero stars if I could. I have been trying to get on their lower ‘social tariff’ for months, as I am disabled, and they have been dishonest, obstructive and have just sent me an increased bill despite receiving all the evidence they asked for. I sent them paper copies which they denied receiving and photographic evidence, which they could not deny receiving and then was told that they would be in touch, but they have not and my bill this month is impossible to pay. I have spent many hours in correspondence with them and they really could not care less.”

Helpful Report

Posted 1 year ago

“Phoned customer service , on the phone for six hours being out from one team to another . Was asked by cancellation team to get proof from tech team , they couldn’t get an engineer appointment. After five hours . A manager came in and said I would have an engineer and a new router sent to me in two days z. Going on fourth day . No router but engineer came a out and said the router was old and faulty . Phoned today and I explained router hadn’t been delivered and an engineer had been out and there was no confirmation that I wasn’t to pay for engineer , so she would phone open reach , who were not available and who you can’t phone anyway. Extremely rude as well . They really haven’t a clue . They don’t look at your records and have a screen in front of them . Really pathetic . One woman manager with competence out of a six hour wait of complete torture and ignorance . Ironically, my contract ends next month , so much hassle to keep custom , when they obviously don’t care about customer service . Appalling !”

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Posted 1 year ago

“This company needs investigating for mis-selling and total incompetency in providing a service. Thee worst customer service experience of my life. Protect your mental health and stay well away from talktalk. Awful awful awful!”

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Posted 1 year ago

TalkTalk is rated 1.2 based on 1,506 reviews