TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,513 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst Broadband speed, worst customer service, cheapest possible router. They are a mickey mouse company. Avoid them at all costs. Difficult to deal with, they are cheap but terrible. Do NOT have anything to do with them.”

Helpful Report

Posted 5 years ago

“Poor customer service. Told I'd be called back on numerous occasions - they never did. Want me to pay for services not received. Broadband didn't work. Forget that one star too.”

Helpful Report

Posted 5 years ago

“Poor standard of service below promised contractual agreement No UK call center service via online chat which could be alright if they just did what you asked. My contract was for telephone and fiber plus broadband speed between 60 and 80 meg download average was more like 6 to 10 meg. I contacted the company several time's to say how slow my connection was but it was just a waste of time they said they could send out a engineer but if they could not find a fault I would have to pay. even though I had used there online speed test and it showed how slow my download speed was. So i shall not be renewing my contract and finding a more reliable provider.”

Helpful Report

Posted 5 years ago

“no land line I told them I have health problems and I need the phone as it is linked to the hospital. all they had to do is call open reach it 3 day now and 5 more day before they will come out did they care no. new laws is I can claim £5 a day now”

Helpful Report

Posted 5 years ago

“Terrible service and after sales.”

Helpful Report

Posted 5 years ago

“Shocking internet service - it goes down often. Support is nigh impossible to get through to via phone - then, when you do - they are not at all helpful. Their customer service department is totally incompetent. So try to save a few pounds on your provider.. you end up paying for it in the end! Would NEVER use them again. Cambridge.”

Helpful Report

Posted 5 years ago

“Recieved a new hub several days ago it is not working. After spending a small fortune phoning customer service and several hours on live chat it still has not been resolved. I never received a welcome package or the landline number I was promised. Talk Talk has been an absolute nightmare of getting passed from pillar to post with no resolve to my problem. I would strongly advise this company be avoided like the plague.”

Helpful Report

Posted 5 years ago

“I need to view all websites but they restrict this. It is impossible to remove their "Worksafe" option. The page where you are supposed to be able to remove it does not load. Creating a ticket to have it fixed simply gets closed after a few days with no resolution. Writing to them becomes even more complicated as they ask for security answers to be send via post claiming the Data Protection Act requires it, yet asking for that to be sent through the post goes against the act!! You don't get the email address of someone, the name on the letters is of someone who doesn't exist as far as online support is concerned, They simply run you around the houses so they don't have to fix the problem.”

Helpful Report

Posted 5 years ago

“They didn't get Internet phoned customer service charged alot and got nowhere so I cancelled my direct debit”

Helpful Report

Posted 5 years ago

“No No No No No to talk talk It’s one of the worst broad band services. All over year I have experienced poor connection and connection drop outs. Customer services is far more worst than imagination. I have vacated my property , they are asking me to transfer my account to who ever coming to property next ?? What ?? How in this whole world would I know who is coming next in to the property I am vacating. I tried to speak to them many times. They keep on transferring calls to other departments. Each time I spend more than an hour over phone - result nothing. I would definitely say a very big No to talk talk - It’s frustrating and useless , waste of money and time.”

Helpful Report

Posted 5 years ago

“I was a long time customer of talktalk, why? Price. That's the only good part of being with talktalk. Where to begin with the bad? Well, half a year in to my first contract, I had no internet signal whatsoever. I contacted talktalk, who said there was no issue, I must have set up the router wrong, when I questioned how it had been running fine for 6 months if I set it up fine, the agent started to state I was lying about the issue. Engineer was finally sent out 2 weeks after my 1st complaint, and it was found that the wire beyond my property boundary had been completely severed! So I most surely was not lying, which talktalk were trying to accuse me of doing. After this, I was offered compensation and an upgrade on my package for a 12 month period, which I accepted. When moving from the property to a property that had Virgin already installed, I called talktalk to inform them of the move and to enquire how much it would cost to finish the contract early, expecting to have a few months left. At this point I found out they'd actually put me on a 24 month contract as opposed to the 12 month upgrade! Which meant that it would be extortionate for me to leave early. I agreed to an engineer attending to remove the virgin equipment and install the talktalk equipment. When arranging I was informed that no one needed to be present at the property when the installation was taking place, I questioned this as there was a different type of connection altogether in place, 2 managers confirmed that I didn't need to be present. Fast forward a week after I moved property, I get a phonecall whilst at work from the engineer asking where I was, informed him of what I was told, he stated it was wrong, and that he'd have to come back, he told me to request a weekend appointment to fit around my work. I called talktalk to rearrange the visit, to be told I was being hit with a £70 missed appointment fee, which took 3 hours of arguing to expunge, I then attempted to book the new appointment on a weekend, to be told the engineers don't work weekends, and the accusations of the engineer lying started to fly! A few days of calling and arguing i caved and accepted a weekday appointment. Installation then went smoothly. The next bill arrived, with a £70 fee! More phonecalls, I had to demand an investigation, 2 weeks later I called to be told I was not allowed to know the outcome of the investigation that determined whether I needed to pay a £70 fee for being misinformed by 2 managers, so more arguing ensued. The fee was eventually refunded through means of me not paying a bill for a few months, and a little bit of compensation was given. An issue that had fallen to the sidelines was the fact that the TV connection was not working, I attempted to resolve this through the online chat, and was met with the same issue I had with the severed cable, 'sir, everything is fine on our end, you have installed the equipment wrong'. I gave up and haven't used the TV package for 14 months even though I pay extra for it. Fast forward to February of this year, my contract is coming up for renewal!!! Great! I can finally leave talktalk! I contact virgin, get a set up date, they contact talktalk to make them aware I'm leaving. A week before leaving, I get a bill, which is billed a month in advance??? I call talktalk, inform them that I'm leaving a day after the bill is taken, so is the amount correct considering I'm with them for 1 day of that billing month? Yes, £30 for one day is correct, I then had to explain multiple times to the agent that I was leaving, it finally sank in what I was saying, and I was informed that when the transfer was complete I would receive a revised bill and a refund. Fast forward to today, I've been gone from talktalk since the beginning of this month, and I've just received another bill!!! I contact talktalk to be told I have to pay the bill as my account hasn't been cancelled and it's all my fault for not contacting them 30 days before leaving as '30 day notice is required to leave any contract', I point out that I am no longer in a contract, I am no longer a customer and that I can't pay the bill as the direct debit is cancelled and that they should be paying me!!! 2 hours and still not resolved. Ofcom will be contacted! My advice, pay a little extra and go elsewhere, talktalk are a shocking company, if I had one bad experience I wouldn't think anything of it, but it's consistently been a nightmare!!!”

Helpful Report

Posted 5 years ago

“Talk talk is a joke. They lie and steal your money. and don't even bother to help when u have a problem. They haven't even set up installation and are charging for the service and we haven't even got it. They was meant to send an engineer 13 Feb to set up TV. They never came. We have been on the phone for weeks for 40 mins a time. Being told they will call back to then have to call back ourselves and then tell them all over again. They are now trying to charge us to leave even though we haven't even had full installation set up.. Jokers stay away scammers”

Helpful Report

Posted 5 years ago

“Interent connection went down last Thursday; after waitiing a day to see if it came back, reported the fault on Friday pm. The service advisor ran a number of tests and decided the router was faulty. As this was an old router, a replacement was offered free of charge, with deliver 2-5 working days. New router arrived Monday. So well done TalkTalk!”

Helpful Report

Posted 5 years ago

“My internet connection has been down for over 24 hours, I’ve recently been on the phone which I was on hold for 25 mins before getting through to someone, once I was through I spoke to a lady who was so rude and unhelpful and seemed like she couldn’t be bothered to be on the phone to me, her customer service skills are unprofessional and shameful. I’m left without internet for 72 hours as they’re unable to rectify the fault, when asked if an engineer could come as soon as possible perhaps today, she flat out said no and that she couldn’t help, I asked to be put through to someone who could help which I was then left in hold for another 15 mins which came back to her. The service talk talk offer are shocking!!!”

Helpful Report

Posted 5 years ago

“We have been with Talk Talk (Tiscali) for over 14 years for phone and broadband services. Last year I noticed that they were offering, for free, to new customers their new Super Router claiming much faster speeds than the old ones. I rang to ask if I could have one only to be told that I would have to pay the full price (about £80) if I wanted to buy one. After complaining that it seemed very unfair that longstanding, loyal customers had to pay but new ones didn't, I agreed to pay £25. On installing the Super Router I discovered that it was actually slower than the old one! At best we get 3mbs download with the old one - the new Super Router could only manage 1.6mbs! The final straw came the other day. There was nothing Talk Talk could do to get better download speed here - we are a long way from the box in the road so there's no fibre and a lot of copper wire that will restrict download speed - I get that. So we have decided to switch to BT Assure and signed up with BT, which isn't starting until the end of the March. Unfortunately the storm Gareth has caused a problem with the line and we have no phone line to either make or receive calls and just 0.1mbps (yes that's correct!!) broadband. I reported the line problem to Talk Talk, but Talk Talk refuse to do anything about the line (for which we are paying them rental up to the end of March and is therefore their responsibility) unless we cancel BT. Despite my arguing that the broadband service and maintenance of the line are separate issues they would not accept this and just stopped talking to me! So you can make your own mind up about the quality of Talk Talk for yourself! They are indeed all Talk Talk!!”

Helpful Report

Posted 5 years ago

“talktalk is absolutely the worst internet provider. their customer service is ridiculous. i asked to transfer my account in 2018 to my new address and talktalk cancelled my account. They then told me i had to take out another 18 month contract or i would have to pay my full contract fees from my original 18 month agreement. after complaining to talktalk they agreed that i could terminate my contract after 8 months because that was all that was outstanding from my original agreement. my 8 months come to an end in may 2019 but my super fast fibre is running at 11mb, i complained and got nowhere. i then asked if i paid for the remaining 2 months can i terminate my contract and talktalk told me i have to pay £193 , even though i have an email from talktalk to tell me i can terminate in May. I have sent talktalk all the info and still they are failing to do what is right. All i want to do is get away from this pathetic company without being robbed of £193.”

Helpful Report

Posted 5 years ago

“I have been paying for fibre for my broadband for over a year with talk Talk however my speeds have been intermittent. When i called them up they constantly came up with excuses and the service improved for around 1-2 weeks. Now that Ofcam have their own speed test I have been paying for a minimum guaranteed speed of 28 mps and now only receiving 14.9 mpbs. I called them today and they are not interested in helping me at all. They offered me 1 day compensation when i have been paying and extr £20 pm!!! I am leaving them today. WORST BROADBAND PROVIDED EVER.”

Helpful Report

Posted 5 years ago

“Couldn't do a simple thing on their site so phoned them. Their voice recognition couldn't understand anything I said. Eventually got through to someone who said they also couldn't do this simple thing either but would propose it (and fixing the voice recognition) as a customer suggestion by writing a note on my account. That sounded equivalent to doing nothing so I proposed making a complaint to try to advance the suggestions so they could consider improvement. Their complaints process was however a total farce with nobody at any stage able to tell me what my (very simple) complaint involved, any tangible action that might be taken to consider any improvement or to communicate by email so I didn't need to repeat everything to each new person. I got numerous 1 second phone calls then texts saying they had tried to call me. Never spoke with a single person at talktalk who sounded at all genuinely interested in customer suggestions - instead they were all very keen to close the complaint. Final person to call was from the chief executive's department - but unfortunately ruder and less interested than all the others.”

Helpful Report

Posted 5 years ago

“We had no problems with talk talk until last month but then we never had reason to deal with their so called customer service. If you are a bit hard of hearing it is a problem and they seem unable to sort out very basic problems. Bit of a nightmare really unless you are prepared to spend hours on the phone or chat line trying to address a problem. Wish we had not taken out a new contract and gone with BT or one of the other broadband suppliers.”

Helpful Report

Posted 5 years ago

“Miss sold contracts admitted by TalkTalk, Slammed in to contracts admitted by TalkTalk breach of data protection denied yet claim computer system error”

Helpful Report

Posted 5 years ago

TalkTalk is rated 1.2 based on 1,513 reviews