TalkTalk Reviews

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does TalkTalk deliver? How long does TalkTalk take to deliver? Does TalkTalk deliver on time? How is accuracy and good condition of items delivered by TalkTalk?

Returns

Customer Service

How can I contact TalkTalk? How quickly does TalkTalk resolve customer queries?

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How do I contact TalkTalk?

Helpful Report

(4 years ago)

You can contact TalkTalk by Email, Telephone and Live Chat.

Helpful Report

(4 years ago)

70.72%

Industry Average

“ When I phoned TalkTalk yesterday and spoke to Xolisle Technical services from the Durban call centre, after testing the line ok she was very patient and professional. ”

- William K

“ The value for money compared to BT is fabulous and the quality of speed and service is much better than we ever had with BT. ”

- J Stretton

“ Change from BT and I am getting much better service for half of the price. Well recommend it. ”

- Anonymous

TalkTalk Reviews

Customer Service - Good