TalkTalk Reviews

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does TalkTalk deliver? How long does TalkTalk take to deliver? Does TalkTalk deliver on time? How is accuracy and good condition of items delivered by TalkTalk?

Returns

Customer Service

How can I contact TalkTalk? How quickly does TalkTalk resolve customer queries?

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Does TalkTalk deliver on time?

Helpful Report

(4 years ago)

Greater than 41% of reviewers feedback is TalkTalk normally delivers on time.

Helpful Report

(4 years ago)

33.33%

Industry Average

“ I have today written a recorded delivery letter to their managing director detailing my concerns which mainly come down to poor broadband speeds( far less(less than 50%) than promised in the contract) and complete failure to contact me at pre arranged times as promised. ”

- Left blank because complaint is current.

TalkTalk Reviews

Delivery - Slow