“I purchased my Taos sneakers with the excitement of a child at Christmas...looking for a comfortable shoe/sneaker to wear in vacations, out for dinner, shopping, etc. I read the reviews about how comfortable they are and how perfect they are for walking. I wore the shoe ONCE and got blisters on the outside and topside of my feet. Very disappointed, I contacted the Company and was informed that they could not/would not take them back. VERY unyielding and unhelpful. I will NOT recommend them to anyone, with this poor customer service.”
“If I could give 0 I would. I bought a pair of clogs in January on sale. I received them and they were worn, dirty and one even had a dark stain on the foot bed. They were gross and I didn’t even want to wear some elses worn clog slippers. I contacted the company and they took forever getting back to me. I had 2 messages back and forth by email. They never even acknowledged my complaint, never suggested any type of compensation and generally didn’t give enough of a a s**t to even answer me. For all the earthy love they give off in their advertising and catalogues they treat customers like mushrooms. No thanks, taos!”
“I will never buy from Taos again. They sent me the wrong size and color. I was told they would replace when the got shipping information to send back to them and they send out a replacement. Now there going to give me a store credit.”
“One star for the look of the shoe, very cute, but subtract stars for terrible customer service. Once they have your money, they don’t care to assist clients. “Easy returns” is not the case. No returns is more like it. If the shoes are worn at all, it doesn’t matter what the fit issue is, they won’t help you. BUYER BEWARE!!”
“I purchased a pair of sandals in June and I love them so much I decided to try a pair of canvas tennis shoe (1st pair) and they were too tight (they didn't come in wide). I was able to exchange them and I decided to get another pair of sandals (different style) and pay the difference. Again, I loved the sandals, but I thought I would give the canvas shoe another try when I wen to order again. Unfortunately, again I had bad luck with the size and fit. I was only able to exchange them for a larger size, so I thought I would give it a try. Well, they were too big and when I tried to see about exchanging them for another pair of sandals and offered to pay the difference, I was told I couldn't exchange them because it was a final sale (well the first pair of canvas was a final sale, too). I explained that to the customer service representative. She asked management and they still denied the exchange.
Disappointed with having a pair of shoes I can't wear and not being offered to exchange for something worth what I've paid, if not even more because I was willing to pay. So, I will not be purchasing from Taos any more. Just sharing my story, for anyone hesitant to purchase shoes online. I was worried this may happened and debated ordering online. At least I have two pairs of sandals I love, but they will not get my hard working money, since they weren't willing to exchange a pair that didn't fit me. Poor customer service and no way to grow an company (since this was the excuse they gave me as to why they couldn't exchange, if that's true why did they do it the 1st time with a final sale product?)!”
“The shoe beds get smelly. I don’t have that problem with other nice shoes but their linners get stinky. I love the shoes and would buy another pair but I have to wipe my feet with alcohol after wearing their shoes to get rid of the smell on my feet. I’ve treated the shoe bed with even bleach to get rid of the smell and no luck. Would buy another pair when they find better liners for their shoe beds. Zero stars for smell otherwise I’d give 5 stars.”
“Taos sandals are great on my feet- I recently bought the Luckie style. I have a high arch and plantar fasciitis on my left foot - this supports my arch and greatly diminishes the pain. I was able to wear them all day with no problem. I recently purchased the Star Tennis shoe and the Trulie sandals I love the variety of styles to choose from, and the color of the shoes and sandals. I would highly recommend these shoes.”
