Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 594 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

Questions

Metrics

1.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Taxicode made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Taxicode 1 star review on 9th August 2024

Anonymous

Taxicode 1 star review on 30th July 2024

Anonymous

Taxicode 1 star review on 2nd September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute scam - I wish I had seen reviews before booking. Terms and conditions very hard to find on their website. Despite not confirming my bookings they are only giving me 10% refund on ~£500 of bookings. Trying to dispute through credit card provider as complete scammers.”

Helpful Report

Posted 7 months ago

“Taxicode Took £281 for a journey never made! Taxicode Booking Number #TCC47C54043D5 Please be very careful of this company. We have been badly exploited by their customer service representative who has taken advantage of a "no refund policy on their advanced bookings" to take £281 from my bank account, for a booking made but cancelled within 15 minutes of booking due to a misunderstanding from reading their website as to what type of vehicle was being supplied Taxicode Agent said "you will lose your money as we have a no refund policy" I responded we had only just made the booking 15 minutes earlier so why would we need to pay £281 as a penalty for not understanding their website. We are entitled to cancel if a mistake has been made. The TaxiCode rep Kabeer was very unhelpful and rude and he refused to refund - we have been wrongly charged alot of money for a service that Taxicode did not provide - avoid this company!”

Helpful Report

Posted 8 months ago

“This company is fraudulent and a scam. I paid a fortune for top of the range executive limousine, a Mercedes S class long wheel base for a long 2.5 hr trip. After I booked they rang to say this car was not available but I would be upgraded to a luxury Range Rover at no extra cost. What came was the smallest car in the range Rover company, an Evoque, smaller than a ford focus. I complained and after their "investigation" emailed me with this.. "According to Google, the Evoque is a luxury car". It defies belief any taxi company can behave like this. They are trying to defend their position that paying for a Mercedes S class long wheel base, is the same class as the Ford focus class Evoque. I enclose photos of the car I was given, and what I had booked”

Helpful Report

Posted 8 months ago

“They book your taxi through Uber so save yourself the mark up and just use the Uber app.”

Helpful Report

Posted 8 months ago

“Same experience. Journey booked, driver not there, then contacted by text to say the journey booked was not what was paid for. Tried to extort 20 pounds more. Never turned up and left two young children and myself stranded in the middle of London. Don't go near them.”

Helpful Report

Posted 8 months ago

“I wanted to amend my booking about an hour after it was made, they said it was non refundable and i had to cancel, it then took two hours to change it using the number provided and ended up costing me £180 instead of £130, which would be the same as quoted through the website. Terrible customer service, will never use again and will actively discourage others.”

Helpful Report

Posted 8 months ago

“Booked a taxi. Super easy and paid up front. Where it came unstuck was when I cancelled. To put this inot perspective. I booked at 8:28 this morning and tried to cancel at 11:00. I was told that because it was within 10 days before my taxi was due to arrive, I'd only recieve 10% of the amont paid. I paid £81 for that taxi ride. You can do the maths. To anyone thinking of using this taki system I'd say use your local taxi company and absolutely do not pay these guys as they are thieves. Quite simply thieves.”

Helpful Report

Posted 8 months ago

“First taxi never turned up, return taxi was 25 minutes late. Charged 63 pounds for a 4.5 mile round trip, will never use again. Avoid.”

Helpful Report

Posted 8 months ago

“Fraud /.breach of contract I booked a taxi from Newquay airport for last Friday, paying in advance They messaged me straight after I paid to say A1 cars were the provider and they would confirm with me I have that email and no communication after that On the day of booking as A1 did not confirm, I called them and they said Taxicode never booked it A1 offered to collect me and I paid. After many attempts to call taxicode that day (phone number is dead) I received an email from them in reply to mine asking for refund, to say my trip was active, was booked with a completely different provider, neither they nor this other compsny had ever contacted me with this information. They are refusing to refund me They have 2,choices 1. refund me 2. I apply through the small claims court for my money back Disgraceful does not do justice to this company”

Helpful Report

Posted 8 months ago

“Left my daughter stranded earlier today after a driver couldn’t come in … no help to find an alternative and no interest in remedy.AVOID.”

Helpful Report

Posted 8 months ago

“The taxi driver used my mother's death to weasel an extra £35 out of me. I booked a taxi from Witney to Leominster because I was told my mother was in hospital and would most probably die . When I got in the taxi, I asked the driver if they could take me straight to the hospital in Hereford instead of to my parents' house in Leominster. Doing so made the journey that I had already paid for online shorter rather than longer, and the taxi driver demanded an extra £35 despite the journey being made shorter by this minor alteration. He knew I wanted to go to the hospital because my mother was dying. I hope that extra £35 was worth it for him because I will never forget that driver. He used my distress in order to gain an extra £35 for himself. An honourable and decent human being would have not charged extra because going to Hereford hospital instead, made the journey considerably shorter, and therefore saved him time and petrol money. Not only did this driver lack common decency and compassion as a human being, but they used the distress of my mother dying for their own financial gain. I lodged a complaint with Taxicode and never heard anything back. I doubt now that I ever will because they do not care. TCCDDC6D45F41 Booking Ref Your Ref Name Pickup Destination Price Date Return Status Review TCCDDC6D45F41 Miles Lehmann Lehmann 30 The Crofts, witney, OX284AE HR6 8PR £202.50 26/06/24 16:33”

Helpful Report

Posted 9 months ago

“Do not use this company as you will be let down at the last minute. I booked 4 cars to transport 17 people between two events in Bath. I was told that I could 'rest assured' as I was in 'good hands.' Clearly not! And now I have to sort out the problem myself. Although you offer other companies on your site, I can't trust you.”

Helpful Report

Posted 9 months ago

“SCAM company !! SCAM company !!! Avoid using this company like the plague. Booked and paid £70 for a taxi 6 months in advance for a concert trip to Wembley stadium. I even called and double checked everything was ok a week before. While waiting at hotel for taxi to arrive I received an email 6 minutes before taxi was due to say it’s been canceled. Followed by another email 1 minute later telling me they could send another car but I needed to pay over £250!!!! That’s £250 on top of the £70 I already paid. Thats called extortion. Absolutely disgusting and shameful behaviour by Taxicode They try to leave you high and dry and scam you to rebook at great expense last minute. Very nearly ruined an expensive trip to a concert. Luckily the hotel found us a cab. Trying to get a refund is like trying to get blood out of a stone. Please please please don’t make the same mistake we did and for the love of god don’t use this company it’s totally corrupt and a scam.”

Helpful Report

Posted 9 months ago

“Cancelled bus transport on the morning of my wedding, after assuring me there was no chance that would happen. Essentially scammers, and/or deeply incompetent. Avoid at all cost. They have a deeply predatory, and likely legally unenforceable, cancellation policy. They essentially act as middlemen between you and actual taxi companies, but will only attempt to fulfil you at the absolute last minute. For large reservations, this may be in the hopes that you cancel so they can keep much of your money. I had found an alternative bus transport the day before the wedding, and asked them to either confirm that they had found someone or reimburse me so I could go with the alternative transport. They would do neither, eventually cancelling on the morning of. But hey, at least they offered me a £5 off voucher for next time. The most charitable explanation is to say that those I interacted with were, at best, deeply incompetent. Do not use.”

Helpful Report

Posted 9 months ago

“On June 17, 2024, I booked a trip for my group of five in a 6 seater VW Caravelle. I paid a deposit ($38.06) and intended to book two additional trips, but the website (THANKFULLY) wouldn't let me put in the correct destination(s) for either of the additional trips... and that's when I came across all of the online reviews for Taxicode. In my booking, I had filled out the luggage section - clearly describing my group's luggage situation/number of bags, and, also, asking for confirmation that the vehicle I booked, and the ones I intended to book, were large enough for my group and luggage. Taxicode never responded to my questions, but went ahead and sent a booking confirmation for a 6 Seater MPV/SUV. At the bottom, in small print it stated: "Your vehicle(s) allows for up to 6 passengers and up to 3 medium sized suitcases. If you have a large amount of luggage please reply to this email before travelling to ensure the appropriate vehicle is provided. If you have more luggage than the vehicle you have requested on the day you may be charged extra." I immediately responded to the booking confirmation email and also contacted them AGAIN on their homepage's "Complex journey" link to seek for answers to the vehicle size and luggage capacity. They never responded. I'm so glad I saw Trustpilot and other review sites who shared their dreadful tales - people who paid only for the drivers not showing up, leaving them stranded, receiving no refund, etc., and left to find alternative transportation. On June 28, I cancelled the trip. Upon cancellation, I emailed twice asking when I'd receive the refund. Taxicode's response was vague and "per our website rules," but never stated anything more and didn't tell me that they weren't intending to refund me anything AND then proceeded to charge my credit card for an additional $47.23 (the day after cancelling)! After my fourth attempt at getting a response, Taxicode "offered" to give me credit for a future trip! My card is now blocked so they can't access it, and I have filed a dispute with my credit card company to handle this situation. "Thank you!" to this community for saving me and my group from using Taxicode and potentially losing even more money. I will never do business with them ever again.”

Helpful Report

Posted 9 months ago

“This company are a scam. Double the price of elsewhere. When I realised that and tried to cancel, they take 55 percent of the price you've paid to cancel. It's basically criminal what they are up to. AVOID.”

Helpful Report

Posted 9 months ago

“Avoid by all costs, they cancelled my taxi 50min before the pickup time. My husband called several times to confirm the booking, to avoid any issues and have a smooth experience coming back home from the late venue. We have not received the refund yet!”

Helpful Report

Posted 10 months ago

“Scammers, rip off. BE WARNED Do not use. Steer well clear.”

Helpful Report

Posted 10 months ago

“Awful!! Avoid them at all costs.”

Helpful Report

Posted 10 months ago

“First booking. Booked for 23.55, taxi was cancelled at 10pm leaving us with few options. 0 stars if I could.”

Helpful Report

Posted 10 months ago

Taxicode is rated 1.1 based on 594 reviews