Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 594 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 9th August 2024

Anonymous

Taxicode 1 star review on 30th July 2024

Anonymous

Taxicode 1 star review on 2nd September 2022

Anonymous

Anonymous // 01/01/2019

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“Avoid! I ordered from taxicode.com website a taxi from Durham to Oxford and received a quote to which I’ve ordered accordingly. They then unilaterally doubled the price to without coordinating with me. They informed me of this from a no-reply email address. I did not agree to this increased price, which I informed them by email I found on their web site on the same day, 30 minutes after receiving their email. The ride was assigned to Oxo Cabs. I subsequently talked with Oxo Cabs, and they say that they refused this assignment because it is not in their range. I traveled with a different company on the desired date, for a much lower sum. I phoned taxicode twice, and left messages asking for them to call me, which did not happen. About 10 days later they claimed by email that they did provide the service. 2 weeks later they still have not refunded the sum that they unjustly took. Our email correspondence with them was full of lies on their part.”

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Posted 2 years ago

“DO NOT USE. This is a SCAMMING Organisation. There is no intention to provide you a service. They will hope you request a refund BEFORE the date of your requested driver, so you are subject to their Terms and Conditions in which states you may only get 10% back! Best approach is to wait it out until day of service and get the FULL REFUND when the driver does not turn up. Do not be fooled by the fake reviews. This fake organisation has no shame from the request right through the the customer service, they disgustingly trained to SCAM customer.”

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Posted 2 years ago

“Awful! please do not book with Taxicode. They are a 3rd party based in Amsterdam. They send confirmation and acceptance emails but noone shows. They take your money but it is fraud! DO NOT BOOK!”

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Posted 2 years ago

“Awful! booked a taxi and cancelled it with over a week's notice. they kept £20 for providing absolutely nothing. stay clear at all costs”

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Posted 2 years ago

“Taxi turned up 24 hours early despite email confirmation. Didn’t turn up at all on correct date. No refund. Disgrace.”

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Posted 2 years ago

“They cancelled via email with us twice. One taxi and hour before pick up from airport and then our wedding van the day before. We then cancelled our 3rd booking with them and only got 10% refund. Be aware regarding cancellations “ (i) If you cancel your booking more than 30 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 55% of the value of your booking. (ii) If you cancel your booking between 11 days to 30 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 25% of the value of your booking. (iii) If you cancel your booking between 2 days to 10 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 10% of the value of your booking. (iii) If you cancel your booking on the same day or the day before to the Journey date in your Booking, you will not be entitled to any refund. “”

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Posted 2 years ago

“That’s the worst taxi company I have dealt in my life!! Please avoid them, no refunds, no communication, not even good customer service.”

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Posted 2 years ago

“Shocking. Going by my own experience, it seems they handle (pocket) payments for trips with non-existent taxi companies. They cancelled shortly before I was due to meet the taxi I had booked. They then gave the option of finding a different driver from a different taxi company to the one I had booked with. Subsequently I received a message that that trip was also cancelled. Unbelievably I was charged for both non-existent rides. A complete scam.”

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Posted 2 years ago

“They have cancelled my taxi drive and now they are refusing to refund me - saying there is an error in their system and refund can't be processes - total scam!”

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Posted 2 years ago

“I booked a taxi in the afternoon, few minutes to the take off in the evening I got a cancellation mail. Very traumatising and demoralising. This is the worst organization I have ever seen.”

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Posted 2 years ago

“A despicable company. Must stop operating! I booked an 8 seater minibus for transport to Heathrow. The booking was confirmed and the payment was made. I received a confirmation email. I woke up on the morning of my flight to find a cancellation email sent 3am on the same day, and the pick up was supposed to be 8 am. What a shock ! I called them, with no answer. I left a message, no one got back to me. I tried other providers but obviously no one available at such a short notice. I had to put all the luggage and my family in my small car and drive to Heathrow on a 4 hours journey. This was quite unsafe as the luggage occupied most of the car cabin space. I also had to pay extra money for the car parking as I had no time to organise a cheaper one. Bottom line: UNRELIABLE - DISRESPECTFULL - INEFFICIENT”

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Posted 2 years ago

“Service was cancelled at 11pm the day before our morning taxi. Leaving is stranded and unable to get to the airport for our flight”

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Posted 2 years ago

“Had a conformation and at 1.13 AM the cancelled the taxi to the AirPort for 2.30 AM”

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Posted 2 years ago

“Cancelled airport pick up as I was in the air. Given the other reviews here I’m not the only one who had an issue. Don’t bother using them”

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Posted 2 years ago

“Total scam. They cancelled the booking the day before and never refunded us.”

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Posted 2 years ago

“Total scam. They did not track my flight, did not update my booking as required and agreed and I had to pay for the parking ticket and for the waiting time for the driver.”

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Posted 3 years ago

“Absolute scam. I have booked at taxi from £83. I called them twice and they confirm it is there. then 5 mns after the 2nd conversation, they send me an cancellation email, followed by an other email asking whether I want to rebook, with NO MENTION of change of price. the next email is then a confirmation of taxi with the price of £260.70!! I call them and ask to reapply the price I approved and they refused. They took my money and I am now in a dispute process with Taxicode through the bank. This is for sure illegal to take money without showing the price beforehand. Daylight robery. Avoid at all cost!!”

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Posted 3 years ago

“Complete Scam. Booked and paid online for a group of 6 persons from Gatwick to Camden in London for tomorrow. After a few minutes I received a phone call informing me that there was a mistake in the total mileage calculated and that we will be charged extra by the driver. I requested this information to be sent to me via email but so far nothing is forthcoming. I am trying to communicate with them via their chat in their website, however no one is getting in touch with me. I still don't know what is going to happen tomorrow, or if our booking will be honored!!!”

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Posted 3 years ago

“Useless!!! Booked a minibus for a party of 12 to be collected at midnight. The booking was made a week in advance and the money taken from my card. On the morning of the party I received a cancellation notice and refund confirmation. I live in a small village and therefore required the booking to be made in advance. I spent all night ferrying people to and from my daughters 18th birthday party. Complete JOKE!”

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Posted 3 years ago

“Awful service. Cancelled 24 hours before and offered a service £40 more expensive. This company then insisted we also pay for parking at airports, despite the already inflated costs. Absolutely horrendous experience - avoid at all costs and pay more elsewhere. Your original quote is unlikely to be your final one here anyway!”

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Posted 3 years ago

Taxicode is rated 1.1 based on 594 reviews