Name: Ted Baker
Rating: 1.66

“Ted baker is a terrible brand that does not care about their customers and only care about making money. I had a terrible experience trying to refund a faulty birthday present, the manager refused to put the money in a gift card and forced me to buy items in store which I didn’t like. I emailed customer service taking my time to writing a lengthy email including the necessary evidence and they couldn’t be bother to even read it as they said it was “difficult to read”, even though I clearly stated everything for them. They didn’t care how I felt, and only cared about money. This is the last time I’m buying any Ted Baker product again. Goodbye.”

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Posted 5 years ago

“Do not buy Ted Baker vinyl bags. It's so sad,they look nice but the handles don't last 5 minutes. I am so disappointed ounce the handles go, there's nothing you can do.”

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Posted 5 years ago

“Bought 2 bags from you, both of which were faulty. I asked to return them to get them fixed or have a replacement and you said no. Asked for a refund- no. Asked if I could do anything- no! What’s the point of selling a product on a cruise if you can’t take the faulty item back?! How are you selling faulty products and getting away with it?? Do you like getting bad reviews from customers? It’s clearly something you are not address. You are such a scam.”

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Posted 5 years ago

“I will never buy another Ted Baker handbag again. Both bags purchased were faulty and customer service said they could do nothing as I purchased the bag on a cruise. Thanks for taking my money! Never again, you are selling faulty products and not looking after your customers. From the previous reviews it’s clear there is something wrong with the manufacturing of your products. Why are you selling faulty products and not allowing us to bring them back to get repaired? Do you enjoy getting bad reviews about your products? You’re a big scam really.”

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Posted 5 years ago

“First time ever I bought a mens blue patterned polo shirt. It had its first outing today. I spilt some sauce on it. Tried to wipe off. I then noticed it had discoloured the top into a purple colour. I used vanish. Washed it. Huge amount of dye in the washing machine. The purple is still there . Washed it again. Noticed on label it doesn't like bleach, alcohol or oil. Not bad then. 5 hours to wear and ruin a new Ted Baker polo. What a waste of money. The first and last purchase. Never again.”

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Posted 5 years ago

“Worst quality ever for the price point. A very poor mans Paul Smith, Construction and materials are level with GAP.”

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Posted 5 years ago

“Return shipping costs charged on the customer - What a shame for a premium brand Dear All, please be aware that in case the product you ordered online does not fit you (even if it is clearly due to the fact that the product itself was not "cut well") you have to pay the shipping costs to return the product. This is unacceptable, considering that (i) Ted Baker is a premium brand and (ii) even H&M and Amazon do not charge you for the shipping costs. I suggest everyone not to buy any product from Ted Baker online. The owner of the brand who clearly designs the clothes with a lot of care should consider also investing in improving their customer service. You lost a very good client, who bought a lot of clothes form you in the past (and all her friends!) Well done. Kind regards”

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Posted 5 years ago

“Avoid at all costs! I purchased a handbag in Faro Airport (Portugal) around 8 months ago, the handle has frayed so I e-mail customer service. The response was simple as I purchased from a concession they couldn't help me. I explained that I lived in the UK and it wasn't feasible to return the bag to the concession in Portugal. Still not interested and not prepared to help not what you expect when paying £200 for a handbag”

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Posted 5 years ago

“Customer Service is awful, I purchased a handbag at Faro Airport-Portugal which is only 8 months old and the handle has frayed, not what you expect when paying £200. I contacted Ted Baker Customer Service to be told that as I had made my purchase at a concession rather than a Ted Baker Store there was nothing they could do. They suggested I returned to concession when I explained this was not feasible as I live in the UK the response was they couldn't help. Avoid Ted Baker at all costs”

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Posted 5 years ago

“Awful leather laptop bags. I bought this in January and already the strap handle broke! Low quality product. Even lower quality customer service. I was told there was nothing I could do because I live in the USA and bought it at the Ted Baker store in Australia https://t.co/PqnEfduhwd”

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Posted 5 years ago

“Awful leather laptop bags. I bought this in January and already the strap handle broke! Low quality product. Even lower quality customer service. I was told there was nothing I could do because I live in the USA and bought it at the Ted Baker store in Australia https://t.co/PqnEfduhwd”

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Posted 5 years ago

“If I could give no stars I would. Rude manager in Canary Wharf branch / rude customer service on telephone and then to make matters worse the managing director tells me he has tried to call me many times and can’t get through - no missed calls - liar - then emails me with the rudest email ever. This company are a joke”

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Posted 5 years ago

“Good quality products. Very fast postage and more importantly the postage is free!”

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Posted 5 years ago

“I bought a pair of shoes and in time… I bought a pair of shoes and in time the leather totally changed colour and it looks like two complete different shoes. I contacted customer service and they are also surprised but they offer no solution. Unfortunately this happens after my guarantee period so I lost a lot of money. I would not ever buy products from this company again.”

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Posted 5 years ago

“I bought a pair of shoes and in time… I bought a pair of shoes and in time the leather totally changed colour and it looks like two complete different shoes. I contacted customer service and they are also surprised but they offer no solution. Unfortunately this happens after my guarantee period so I lost a lot of money. I would not ever buy products from this company again.”

Helpful Report

Posted 5 years ago

“I bought a pair of shoes and in time… I bought a pair of shoes and in time the leather totally changed colour and it looks like two complete different shoes. I contacted customer service and they are also surprised but they offer no solution. Unfortunately this happens after my guarantee period so I lost a lot of money. I would not ever buy products from this company again.”

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Posted 5 years ago

“Shirt delivered so badly crumpled and creased that even a steam iron didn't help. Customer service just seemed incredulous.”

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Posted 5 years ago

“Bought a bag in December and the letters started falling off after a month. Absolutely unacceptable, tried to contact customer services and have not heard back. I used to be a huge Ted Baker lover but I'm never buying from them again after this, the quality is absolutely appalling and does not justify the price tag.”

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Posted 5 years ago

“This store has the most terrible customer service I have ever experienced! After they sent me a wrong product, now I have to pay to sent this back. They made a mistake, so how come do I have to pay to return their own mistake. After paying 13 euros to sent this back I still don’t have my money back from the correct product i didn’t received in the first place or the money for sending the package with the wrong product inside. Today we called the customer service and this person hung up on us. I now have no product and loss money by buying at this website. Do not buy here!!! This is really the worst place to shop ever!!! As a beauty blogger I shop at so many places but this i’ve never expect from ted baker!”

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Posted 5 years ago

“Have purchesed a few items from ted and they are fab and really good quality my little black dress so versatile and my lime green dress i wor to a wedding excelent service thank you ted”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ted Baker Reviews