“My order went missing on its way to Italy. I had to wait 28 days until the fabulous Emily at customer service issued a replacement with upgraded delivery free of charge. She was very fast in replying to my emails and I received the replacement 2 weeks later.”
“Bought two shirts,both were very good quality. Had an issue with one lost in transit. This was replaced straight away without any fuss. Would highly recommend.”
“Emily upgraded my delivery method for free after I told Teemill I was running out of time to give ordered items to visiting family.
My order arrived next day.
Great service, thank you!”
“Brilliant, I chose 1st class delivery and after the fact realised it may not get here on time. I asked Teemill if I could pay for priority delivery and they upgraded me for free. Stellar experience!”
“Fantastic customer service, when my postcode had been wrong , sent a replacement within days of first contact. Will definitely trust this company 😊”
“I placed an order that unfortunately never arrived, but I am extremely impressed with how the company handled the situation. As soon as I informed them that I hadn't received my first order, they responded immediately and were very helpful and professional. They quickly sent me a replacement order free of charge, which I really appreciated. Their prompt and honest communication, as well as their commitment to resolving the issue, made this a very positive experience. I highly recommend this company for their excellent customer service, thank you Emily!”
“I was brought an Apple Tree over sized t-shirt for my birthday which was far too big, I sent it back for a smaller size which was also too big. Emily at Community Experience got back to me straight away when I asked if the exchange could be sent directly to me rather than to my friend who gifted it to me. Then, when the smallest size was still too big she arranged for me to send it back and get a credit coupon towards something else. I'm now waiting for an Apple Tree hoodie, and was given free shipping, which was unexpected and a lovely touch. Throughout all of this I have emailed Emily many times and she has been incredibly helpful with sizing advice etc., so I've been really impressed with the customer service and hopefully the hoodie will fit so I don't have to bother her anymore!”
“I have ordered a T-shirt from Frankie Off Grid. It was returned back to sender as apparently my Canadian postal code was incorrect or missing. I received an excellent support from Emily at Teemill. She was super kind and friendly and re-send the T-shirt to a corrected address. I just received it today. Hoooray!!!!!”
“Great company, great products and great service! I'm the founder of Kinetic Adventures Apparel and I want to say Big Thank You to Emily, who is always very kind and helpful!! Emily is a super star! Every time I send her an email asking a question or needing help, Emily always replies to me fast and with a great answer or solution.
I also want to say Thank You to all the hard working staff behind the scenes.
You are all amazing!”
“Order got stuck in the Royal Mail deport (not Teemill fault, RM fault) but the support team were really helpful and sorted things out really quickly!”
“There are many positive aspects to this company - the one I wish to highlight is the deft way in which Emily handled a query I had. The item I wished to purchase was incorrectly listed on the website and I raised a question about it. Emily replied swiftly and resolved it, what’s more she arranged a reward as I had brought this issue to their attention. She has kept me informed at every stage and is so lovely and supportive. Thank you Emily.”
“Teemill were able to help out with a very quick turnaround request. This will hopefully arrive tomorrow. The quality of the items is always outstanding and the wrapping quirky. Fantastic customer service, nothing is never too much trouble. Highly recommended”
