Teletext Holidays Reviews

Name: Teletext Holidays
Rating: 1.75

1.8 Rating 1,621 Reviews

19 %

of reviewers recommend Teletext Holidays

Company Reviews

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Metrics

1.8

Based on 1,621 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0192 376 8857

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked into inferior wrong hotel This is absolutely awful - Avoid Teletext like the plague!! Me and my girlfriend are travelling to Falaraki in Greece on 13/06/2019. We booked a hotel under your website as advertised and were booked into a completely different lower standard hotel. Im trying to get this amended but customer service is being terrible. Although they have admitted liability they are not offering to correct the issue. Clearly this is unacceptable as I wish to be booked into the hotel (as advertised). Im becoming concerned at the amount of time it is taking you to resolve this issue. You are not responding to my emails or returning my calls as promised. I am incredibly disappointed with this and its quite simply false advertising. I am already in touch with Trading Standards who are taking this further.”

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Posted 5 years ago

“Booked a holiday with these rogue cowboys yesterday, got every finalist & sorted for 1492.00. Paid in full. An hour later they rang me up & said I’d lost the room & flight price had gone up so they wanted 160.00 extra. Even though I paid in full a hour prior to that. They got the price down to 100 which I paid. To then check online banking they had took two payments of 1492.00 & the agreed 100. So for a 1492.00 holiday they have took 3084.00. I have rang & emailed them to be put on hold for 40 mins. Ive asked to be put though to the manager about 20 times for the man to sit in silence then talk in language I couldn’t understand. Terrible customer service & the biggest rip of ever! Absolutely disgusted & appalled! Please do not even think about booking with these & if you do check your bank statements because they like to charge you twice!”

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Posted 5 years ago

“TELETEXT HOLIDAYS is awful we phoned to book 4 nights away for 9 girls to majorca. We phoned up and he told us we had all inclusive in a hotel which were checked while he was on the phone for£325 . Once we had payed we then seen he had put us in the sister hotel which is not nice and half board and with a roll up bed for one of us. I phoned and they where going to listen to the conversation and phone back which they never so i phoned again the next day and got told the same thing next day still nothing then phoned them back and eventually after about 20 min he said i could speak to his supervisor she was not sent help and was very rude. They said they would send us the conversation which they have not done. Would never book with them again absolutely disgusting once they have ur deposit they are not interested in helping in any way”

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Posted 5 years ago

“I booked with teletext around 2-3 months ago and booked the holiday in full. Firstly, when booking the price on line was different, more once I called and spoke to an agent, at the time I felt this was a bit suspect but continued. Further descrepancies was the name of the hotel on the website was Aquamarina but this name although still printed on rhe website and my papers has a different name; Ramada Attika... no one at the agency informed me of this and I only found out when trying to arrange transfers independently and could not figure out why the transport companies in greece did not know the hotel. The most serious complaint is even more grevious than the 2 previous ones mentioned. Following the sudden and unexpected death of my husbands close relative, I called teletext holiday to try to rearrange travel as the prebooked trip coincided with the funeral arrangements. To my horror the company requested an additional charge of 150.00 on top of what I had already paid and despite the special circumstances. I feel teletext customer care is void of care and compassion towards its customers and I deeply regret purchasing a vacation with them. It was the first time I have booked with this company and I do not wish to ever book with them again. There appears to be no policy around compassionate circumstances and further customer care and policy needs to be in place to better care for the needs of paying customers. Please be aware of this company”

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Posted 5 years ago

“Should of learnt from my last experience.. Totally lies booked holiday and asked for a late checkout from. Mr Vin he resured me that this is not a problem as they have a arrangement with the hotel only to find out that this was not true and they request that we would have to pay fe an extra day. I will never book with teletext again. Think carefully before booking as they are dishonest.”

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Posted 5 years ago

“What a joke!!!! 😡 DO NOT BOOK they took our money nearly 3 weeks ago and the confirmation was wrong after 26 calls still no where. The only time I got a call back is when I wrote on here. Then that women hasn't even called back. Asked to a speak to head office and no one will let me. Promised so many call backs never happens. Yes might give you a little saving but the stress and phone calls adds up and you don't end up saving. Stay away from them it's all lies”

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Posted 5 years ago

“Totally disappointed, I book a holiday with them and I payed for 3 star hotel and when I arrived at destination I realized they lied to us an they book 2 stars hotel. The prices are not the same like they advertised on site and the customer services is a nightmare. Never again! Please think twice !”

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Posted 5 years ago

“I wish I read these reviews before using them. I was lied to by the agent and told I had booked an upgraded room. Found out from the hotel it was a lie and so I tried complaining but was completely ignored so currently taking the matter up through ABTA. The customer service is the worst I have experienced.”

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Posted 5 years ago

“Avoid this company at all costs. I’ve experienced the worst customer care ever! They have no interest in solving or dealing with complaints. As long as you part with your money they are happy, anything else, they are not interested. Use other travel companies who are at least affiliated with travel bodies to support you if required.”

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Posted 5 years ago

“Took price from online , proceeded with calling with reference . Quoted price much higher , called back to enquire why there was a huge difference the agent then came back with a higher price , constantly asking if I was looking to book even though I said I would like an explanation as to why there is a different price each time I call - clearly commissioned based sales very pushy and unorganized, I have since been bombarded with calls - highly unprofessional and I feel sorry for easily persuaded people calling who would not challenge there idiotic and inconsistent pricing”

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Posted 5 years ago

“Rang to book a holiday. Was told it was 400 more. Said im not booking. Argued with me about live prices. Then i realised theyd tried to book me in a different hotel, thank GOD i didnt pay! Similar sounding hotel name. Called back this time only 200 more...said id really lost confidence now im not booking. Was told about li ve prices again and i explained the price had been the same for over a week. Was asked when i last looked...told them 10 minutes ago! I was told this could not be the case? Id screenshotted it! Told them im booking with first choice. No price rise , she then tried to tell me thats not the case? I hung up. Booked with first choice 400 cheaper all online everything included and still cheaper.”

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Posted 5 years ago

“The worst. When I rang to book it with them as they do not do not so online bookings...(for a reason and to mislead you) they said the room was not available for that price and I had to pay £200 more. Also tonoay £78 for the airport transfer and I also had to pay £138 for for the luggage.... They misled me and lied many times and they did not let me go over the phone. Users...Don't trust them...”

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Posted 5 years ago

“This is only one of three online company complaint reviews I have done since 2004. So I don’t post negative stuff easily about a company but your customer service has made me do it. I do however post quite a few reviews on google when I receive good service. I called wanting to book a holiday for five people two rooms in Egypt. Simple I thought 48.33 mins later it was far from that on Sunday. Saturday night calls lasted 15, 31, 20 mins. This has stressed both myself and my wife and what is more totally not necessary. I have wasted nearly two hours of my time on the phone. I called them on Saturday night the 30th of March but I was left on hold for thirty mins while man checked availability. So I called back and the holiday was not available which in itself is fair enough. So the next day Sunday the 31st of March, I tried to book a different date and got Danny, what a liar. He told me that he had been to this exact hotel seven times already, but only after he asked the question if I had been there before. He told me that he would upgrade my rooms to a much higher ones, I would get hold luggage for each person. So Although it was significantly more expensive 25% more in fact, I gave him all my details passengers and card details. While on the phone to him he sent me a confirmation email. This stated a different sister cheaper hotel and standard room with only one hold luggage. This meant I was paying a lot more for nothing at all. So I said no if that is what you are giving me please cancel. At first he tried talking me around saying it does not matter what it said on the confirmation email I would be going to the hotel I wanted and that this was just to check the names. I disagreed and again he stated I was wrong and it doesn’t matter what it says on the confirmation I would be in the better hotel. But the luggage I was wrong he didn’t say it so I invited him to listen to the recording. He didn’t and kept insisting that I could not cancel as flights were booked now. By law he said I could not cancel and I would need to contact their complaints dept. Please bear this in mind I was still on the original phone call. After a very long period on the phone with him eventually he agreed to cancel it. I have emailed Support dept. on the 01/02/03 April 2019 I have received nothing since other than an automated response. Asking for a copy of the phone call. Under the Data Protection Act, GDPR and Call Recording Laws in the UK, it should be possible. Do not in my experience use these people.”

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Posted 5 years ago

“Absolute joke never same price as advertised. Is this legal? Is there not a company who check suck things? Please please don't waste time trying to get the price on website. Cannot believe still in business”

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Posted 5 years ago

“Poor service”

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Posted 5 years ago

“SCAM COMPANY - DO NOT USE. THEY TAKE YOUR MONEY AND DO NOT BOOK THE HOLIDAY!! PLS BEWARE!!”

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Posted 5 years ago

“Not best price, did not even match their sister company alpharooms. Handling fees on flights not mentioned. Shuttle dearer than shuttle site! Overbearing customer service that prefer to talk not listen. Have learned my lesson, never again!”

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Posted 5 years ago

“Rang up to speak with someone about a holiday i saw on the app. Spoke to Bill, he was determined that i book, i said that i’d only called to ask a few questions about flight times/ airlines not mentioned on the app. When i told him i couldnt book today he asked ‘why not?’ Don’t really think they should be asking that for a start. i told him that i hadn’t been paid and he said ‘ok so how much can you pay today?’ I had to tell him quite a few times that it wasnt an option. I said i’d ring back the next day and he said to ask for Riley. Called back, spoke to Riley and surprise surprise the price was nothing like what i had seen on the app. I said the price here is £260 and after a while he said ok its possible but its not with a provider we trust. After asking him why the company is advertising a holiday with a supplier they dont trust he said he would call me back in an hour. Never recieved the call.”

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Posted 5 years ago

“Have used Teletext holidays a few times in the past and always had a good experience booking a holiday, but the last couple of times I’ve tried it’s always considerably more expensive than the price quoted, I called a few days ago to try and book a holiday in Crete , but was messed around with different airports and far more expensive than the price advertised,so never again .”

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Posted 5 years ago

“STAY AWAY!!! This company doesn’t even deserve one star! I have had the worst experience booking a holiday! The initial price on the website was £261 and once I spoke to someone it quickly increased to £405!!! They took my money and then the next day said the price had increased! The customer service was awful and unhelpful and when I declined, it took nearly a week to get my money back! One of the managers Bhanu told me that I would receive my money the next working day, however 2 working days later I called to be told that it would take 2-3 and then 3-4 working days. These people are cowboys - lesson well and truly learned!!”

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Posted 5 years ago

Teletext Holidays is rated 1.8 based on 1,621 reviews