“Temu has a wonderful no hassle return policy HOWEVER, the local warehouse sellers are not. I've returned wigs from 2 different local warehouse sellers and they both denied my refund. I eventually got the refund on one. Still waiting for other. Nickgirl is one of the sellers. Don't buy from them!!”
“I have been happy with Temu products and services. I have requested refund 2 times and refund was immediate with my bank applying very next day. (I had entered wrong size twice before items shipped by my own error.)
Overall, I am pleased. I don’t mind waiting 10-12 days to receive. One time was late by 2 days and I was given $5 credit on very next order. People may think negatively buying from Temu be it ‘from China’ or think product inferior, but I can and will say this; if you shop many discount US stores (Walmart etc) you are buying same products but through a middleman. May be different color, but item is same. Oh, and those tv product ads? I saw an item that was $29.95 that I thought my husband would like. Decided to ck Temu first. Identical product…drumroll please…$6.89.
Try Temu. I am real and not a bot. Actually, I live in Midwest and have for 73 yrs.”
“I haven’t ordered any products due to the outrageous number of complaints. People need to contact the Better Business Bureau which is a government website and make their complaints, and eventually the BBB will step in for them to live up to their advertisements or stop.”
“Missing and extremely delayed deliveries in recent times. I placed an order and the status was "out for delivery" for an extended amount of time past the stated delivery date range. I contacted TEMU and was told to contact the courier directly.. When I contacted the courier, I received an automated message and then was told to contact TEMU. This is causing me to run in circles and I'm no longer at the address due to their extremely delayed service. I requested a refund ASAP and have yet to hear back. I am holding off on any future deliveries until this situation is resolved which is unfortunate as this is time sensitive!”
“When I first started ordering from Temu the items were of good quality. It seems that the more I order the lesser the quality. Clothes are cheaply made. Ordered a sweater, didn't wear it until a month when weather got colder and the entire sleeve was torn. No return because I hadn't noticed in the return time. Items are smaller than usual. I believe I'll stop ordering.”
“My first order was easy and fast delivered, after that I faced their customer service which was terrible and just went same way around submitting "proof of payment". Spent lot of time but wasn't able to get my order completed, wasting of time, avoid and use Amazon instead, always pleasant experience.”
“Overall, Temu has been a fantastic addition to my online shopping routine. The combination of unbeatable prices, a wide product selection, excellent customer service, and fast shipping makes it a standout platform in the e-commerce world. Whether you’re looking for great deals on everyday essentials or unique, hard-to-find items, Temu is definitely worth checking out. I’ll certainly be returning for more shopping in the future!
If you're on the fence about trying Temu, take the leap—you won’t regret it. 10/10 recommend!”
“They are scammers when it comes to their games like fish land and farmland, they just string you along and keep you spending money and referring friends to them all in the hopes of receiving a prize that you never get”
“I enjoy most of the items I buy. If I don’t like them I can get a refund, which is a good thing. But what I don’t like is the fact that when you do order , temu promises discount when you buy, and they do not follow through. There are discounts and coupons every time you order but I never seem to get my bundle coupons or discounts until you order again I’ve ordered three times in a row and still yet to receive any bundle or my free items.”
“I order a wig and until now I haven’t received it and when I reach out to them they said it was delivered and a refund cannot be issued . They are the worst and a report needs to be done cause i think it’s a scam”
“Pretty sure they use stolen product photos on their site then try to cheaply replicate them and ship to you. Worthless stuff ( you'll find better at a dollar general), and sketchy app like buying from a sleazy car salesman. When trying to do returns, they only did a store credit. Just stick to tried and true, like Amazon.”
“I did there bs game to get 6 free gifts got down to 0.1 cent and invited everyone on messenger multiple times this is bs hope u get class action law suit”
“Ordered a sofa, a safe and a few other items, before checking out I changed my shipping address, it only changed it for my small items and kept my two large items to be delivered to my parents address. I texted and then asked them to call me... Long story short they said I couldn't change the shipping address the order was already being processed, I'd have to cancel my order and reorder. No one could give me a reason as to why my two large items weren't included in my address change along with my smaller items which all ways placed on the same order and requested for the address change at the same time. Now my sofa and safe will be delivered to my parents house and I'll have to rent a truck and find and pay people to help me move it. #I don't have friends and only my elderly parents so good luck to me! This is going to be such a inconvenience and cost me more, I should've never ordered those items from them and should've just ordered from Wayfair or Amazon. BTW .. they offered me nothing but a raggedy ass apology that means nothing to me.”
“I had purchased the Xmas pop up money boxes and they did not work well. Quite disappointing on Christmas morning. Nothing like it shows on the site. My bill was over $40 which I was shocked at.”
“I will never use your app again. I think you are a bunch of scammers. I have spent a lot of time playing games for so called free stuff. What a joke. I only things that were shipped to me were the things I paid for. I better get the stuff I paid for. Never again will I use your site.”
“I ordered a figurine, and when I opened up the package, it was not the figurine. It was felt Christmas bags. This is the first time ever using Temu and the last the only upside is they did give me an immediate refund.”
“I haven’t received half the stuff I have brought on this sight cause they want me to keep going and I just ordered more like an idiot but iif I don’t receive all the stuff I have purchased by you, including past and present. I will turn you into the Better Business Bureau and I will file a suit. Don’t have pictures cause the only two things I’ve received from you or three things is a pair of black sweats, Los Angeles, and two over the shoulder bags.”
