“I never received my order; after I got a message from Temu that my order was delivered, I contacted Temu to let them know that was not the case. After many failed attends, I was able to talk with a person, just to get even more frustrated. They asked me to prove I didn't receive the order, really? And to be patient and wait 24 hours, after I already wait 48. I asked them the time of delivery so I could prove I hadn't received the package, but there was no response.
I also contacted the delivery company, On Trac, and the same results were a big waste of time. They were able to tell me the time and day of delivery. I happen to have surveillance cámaras. I sent both companies proof that no one delivers any packages an hour before and after delivery time, also I waited of time. Keep getting the same message, YOUR CASE HAD BEEN CLOSE"”
“I have given this company many chances but now am done! It takes forever to get your stuff and they always switch the delivery date.. keep your 5.00 refund! That is a slap in the face. Seriously people go to SHEIN! Many people have switched and are much happier. Bye Temu!!!!!!”
“Temu gave me a 100 credit I tried to use it . The items I wanted cost 69.00 I tried to empty my cart but temu demand I use all the 100 credit so I did total the 100. But instead of credit they tried to charge me 112.00 instead of them using the 100 credit they promised me so I cancelled it all and called my bank. Do not trust these people or this app. Total scam just use amazon or other reliable apps no scams.i will be deleting account and this app.”
“I am happy with Temu goods I received. I have a complaint, however. I order something and in less thab a week, there is 66 messages in my inbox offering prizes abd special offers. That is harassment and I cant seem to unsubscribe from it. Read my lips: I dont want a soecial offer or a prize! If I refuse the first one, do not keep sending them”
“Received item delivery the day after the items arrived. I only found this out because when I received the e-mail I was outside to get the package within 5 minutes. Nothing there!! I went back to the tracking page and they have a photo of the packages that is dated the day before I got the delivered package e-mail. Neither Temu or the delivery service OnTrac claimed any responsibility for the lost package. It looks like I am out the money I paid. Over $60. Stay as far away as you possibility can from Temu!!!”
“I ordered an $11 tshirt and my bank posted the charge but Temu wanted account validation, which I did several times, to no avail. My daughter REALLY wanted the tshirt so I tried the order with a different credit card. Same outcome! Got a refund.”
“I have shopped with Temu a lot. They have excellent customer service, a few times orders have come late and they gave me a five dollar credit for my trouble. They give refunds with no hassle, sometimes they refund your money and tell you to keep the product. I love Temu!”
“CS is awful, promises not kept for returns or credits. The allure is nothing but a sham. They gave me a fedex tracking number re a replacement of a broken part 7 weeks ago. When tracking, FedEx says they haven't received the package yet. Hmm.🤷”
“Terrible service . Ordered suit jacket came too small and very cheap material . I’m considering telling everyone to never deal with this company ,Cause they giving me the run around with returning this item”
“Temu gives you a range of dates for deliverys to you. Other companys give you a delivery date. They also offer a reward if not delivered by its due date. The
reward is to offer a Temu reward.
Suggest temu give a specific date for customer delivery.”
“Constant lies about credits if you reach certain purchase amounts. Bait and switch pricing. Products are good to poor quality. I'm through with them and their Communist Chinese overlords.”
“Everything I have ordered has had something wrong with it. Sizes are an erratic large is more like an xxl, mob is still like an xl . I have 2 sweaters that are the same both too large. I now have to ship from USPS . Site and bonus is extremely hard to understand. I won’t order again”
