“l am Joseph Antony, l returned two items & you didn't pay me back at all. l will never buy anything from temn & do shopping. Temu is a cheating online shopping platform. l hate it,hate it & always hate & tell my friends all about you. l hate it.”
“Have account credit that I've been trying to use, with no success. My order is less than my account credit, so should/ would be fully paid for with some credit still remaining. However they keep trying to charge my credit card!!! What's that all about???? Have never been able to speak to an actual person about it, due to their prewritten nonsense from who-knows-where. Not happy and won't buy from temu again....”
“Temu always sends notifications for free items, but you always have to purchase, even when it says free. I've spent thousands of dollars, but never rewarded. Don't get me started with the games. When you get close to winning Temu changes to .2 and you never really win despite trying for days and sometimes weeks. This is not a reward, this is misleading and cheating customers like myself. Temu needs look at this mess and fix it, or I andany o5her customers will be gone.”
“Terrible service classic baitand switch with items. Sometimes they take ur money use it for internal banking issues then cancel your order and 2 week slowboat ur refund probably playing the market with ur money with no intentions of filling your orders. This is a gambling company not a real item buy....”
“Since December 3rd, I have not received any updates regarding my shipment, nor have I been able to contact CTT Express Spain. The final destination is Portugal, and the order is from Temo. I URGENTLY require an update on this matter.
Ticket ID: 1734211806163638
Order: PO-163-03585648726311554”
“My account was hacked, email, phone, number and address changed. Temu refused to admit the purchase was fraudulent. Refused to give my money back. I will never do business with Temu again. Common sense tells you that when all the information has been changed then something is wrong. Tammie lance”
“They support scammers on their platform. Bought a guitar, it was never shipped to my address. Then they side with the scammers. DONT LOSE YOUR MONEY WITH TEMU. IT WILL HAPPEN EVENTUALLY”
“I finally received my order very very late and of course it’s the wrong color. I’m not going to bother with trying to return or anything. Temu is not right. I am done with Temu.! will not order from you again somewhat scammed”
“My order got lost and Temu wouldn't do anything about it. Worst experience ever, none of the agents told the same story. All I ever got told was to wait. I am taking legal action against Temu. I don't care if it's 1 dollar or a million it was my hard earned money that got took.
Here is the picture from USPS stating they can't even track it because the tracking number has expired.”
“Temu is a scam if you leave you jackpot or exit out they will take it from you . I won a jack pot they told me I had 24 hrs to spend it I left for 1 sec to check on a item to buy and it was gone and there customer service seen it and did nothing tired to offer me a 10 credit. Crooks”
“This was last of about 11 replies to TEMU advanced support regarding a package that they said they delivered to me, but on a 3 way call with a TEMU phone rep, a live FedEx agent, and myself, FedEx did in fact state that tracking number did not belong to me. The FedEx agent told the TEMU rep who it was assigned to and where it was delivered and it was not to me. The TEMU rep assured me that it was a recorded line and she documented what the FedEx agent told her. She assured me that the info would be passed on to the proper dept. Then I get a rejection of refund letter. They send me a screen shot of the same info I had from putting in the tracking number. No street address, just city, state, and zip, which is the same. I have plead with them to simply pick up the phone ans speak with a live FedEx rep. Or listen to the recorded line of the conversation between TEMU phone rep and live FedEx rep. By the way, I ordered a gazebo. The tracking details say the package weighed 5 pounds ans was 13"x9"x8". Really? Can't be a gazebo at 5 pounds. I don't know what else to do. They have cheated me out of $72.42.
My last email after their latest refusl email.
You need to SPEAK WITH A LIVE FEDEX REP on the phone. The online tracking info simply shows delivered to Jay, OK 74346
It was, but your logistic info is incorrect for that tracking number. If you speak to a live FedEx rep, like your TEMU rep Aleen did on Dec 6th at approx 1:13pm central time, that tracking number was assigned to XXXXX XXXSS XXXXXX., Jay, OK 74346. A live FedEx agent told your TEMU phone rep that exact info. The tracking number is mis assigned in your logistics system. A live FedEx phone rep confirmed this with your phone rep.
PLEASE, call FedEx and speak with a LIVE rep and they will tell you that tracking number does belong to me. Only in your system.
I have been a loyal and good TEMU customer for quite a while. I am not lying and you can confirm this by speaking with a live FedEx rep or listen to the recorded line of the conversation. Please do this.”
“This site is a joke!!!! Sneaky!!!! Spliting orders, advertising cheap prices, but adding shipping charges on everything that isn't shipped from Tumu ". I spent an hour shopping for items that were from Tumu only to discover the filter is set to only show me products that are shipped from warehouses that charge shipping on every item. I bought items that were less than the shipping. I tried to change the filter, but it wouldn't let me.... Total waste of time.”
