“The promotion of receiving free gifts is misleading and dishonest. I followed the instructions to receive six gifts by placing the gifts I wanted in a box labeled “free gifts.” Instead of receiving the gifts, I was charged $110. The instructions on the event page instructed me to order up to $55 in additional items to qualify for the free items. Once I ordered the extra items, I was told I qualified for the six gifts. Once the paid items were ordered, I also ordered the free items, but instead of receiving the items for free, I was charged. When I spoke to customer service, I was told that I had to pay for the items in the boxes labeled “free” before I qualified to receive free items. Those instructions are not in the rules, and I found the boxes labeled “free gifts” misleading.”
“Hey look we love y'all products I'm not even mad that they take long to get to us some of the products have been wrong at times but for the price I wouldn't argue about it but if y'all say we have free stuff then why don't y'all send it you guys have the addresses I have never gotten any free products from y'all I feel like y'all draw people in to buy more stuff just give them the free stuff already SMH”
“I purchased a pair of floral trousers and the inside seam above the knee on both legs pulled apart as it wasn’t cut and machined properly. They are not allowing enough fabric for the seam to be held together and it frays and pulls apart. AND I only wore them once demonstrating a factory fault.”
“I waited two months to redo all my order. When it finally all arrived I found it to be nothing like the pictures of the items I chose to buy. I had to resubmit my returns for refund twice while I waited for everything else to arrive as I only had one free return per order. I taped all the packages together and used a n entire roll of tape so nothing could go missing. They are claiming they haven’t received a large part of the order back, totalling over £110. How convenient… and customer services forwarded my issues to a supervisor who claimed there was nothing they could do, even though I have a receipt for the parcel returned and two of the items have been refunded from that parcel… but the rest of it has vanished. Con merchants! I will be deleting the app and strongly advise people to do the same.”
“I discovered Temu over a year ago after going through cancer treatment & losing a lot of weight. Now, I’m in remission, have gained weight, & even though cancer caused irreparable damage, I’m here. I purchased an entire wardrobe & sandals from Temu, and everything went fine. A friend warned me that as long as everything went well, no worries, but if I ever had to make a return, it was a nightmare & money loss. I should’ve listened and never purchased from them.
Recently, I purchased three pairs of sandals, and unfortunately, even though I ordered the same size as always, they didn’t fit & when I placed them next to the previous purchases, it was apparent the new ones received were much larger. I took pictures of the new sandals next to the older ones to show the size to scale. The website provides few options when returning items. Unfortunately, one of the things I couldn’t do was explain that due to my condition, being disabled, and not being able to go to a UPS or FedEx store, I would need the items to be picked up at the Assisted Living Facility where I live.
Their website is incredibly limited regarding refunds/returns & is set up for the customer to lose a great deal of money. You are given the option of accepting almost 90% or less of what you paid for an item, not have to return them, and the matter is closed. My purchase was about fifteen dollars and change, which may not be much to others, but I live on a fixed Social Security disability check. For me, that is the equivalent of about $1000.00 for someone else.
I had to choose a partial refund of $5.39 and keep sandals, which I’ll have to give or throw away. I get back $5.39 out of the almost $16 I spent. That is what I call highway robbery.”
“I've order over 20 products from TEMU on 3 different orders. I expect them to arrive when they arrive, 2 days to 30 days. If you expect the package to be there on a certain day it might be there. It is not EBay or Amazon. If you want it fast look to see if it stocked locally. So far all of the items work and the quality is good on most items. If you are buying a $3 socket set (there are more better quality sets too ), it won't be Milwaukee quality, but how many $3 socket sets can you buy for the price of the Milwaukee? Battery powered tools I won't buy from them, I stick with DeWalt or better. Over all I've been happy with their products that I buy and the dilevery date. YES, I'm a live body from the US and like the products I received understanding that they might not be the best quality in the world. I bought all of my items with my own money and haven't been compenstated for anything.”
“Temu now requires a minimum spend of $40 before allowing you to complete the purchase / sale, what a scam. Have now gone back to Ebay for my purchases where the seller has freedom of choice to buy and spend in the quantities and total sale price that they want.”
“I bought a table top hobby type lathe and it’s to small. Less than 50$.
I wanted to return it in unused condition in original box and they want me to join a “return club” for 55$ per month unless I cancel the club charge. I can imagine how difficult that would be after jumping through all the TEMU hoops.
I’ve bought items from them before with satisfaction.
Buyer beware about their return hurdles.”
“I bought 4 items which were shipped together, shipping was free and I was kept informed 'step by step' throughout the process. I was very impressed and the product was cheaper than the one I bought on Amazon a couple of years ago.”
“I paid for express delivery of my first order and still don't have it 2 weeks later. I ordered my other items standard shipping and they arrived yesterday. There are no updates on the temu or ups website. Last I knew it was in Kentucky last week. Now there is no delivery date available for the last week. NEVER ordering anything off of there again.”
“The delivery was a nightmare. Phoning, emailing, whtsapping, s.m.s.ing and speaking to the Buffalo delivery man was all a waste of time. I will never buy from Temu again.
When there is a problem there is no one to talk to. Disgusting service. I have uninstalled the Temu app from my devices and will share my experience whenever I can.”
“Slow delivery, no fee delivery on local wharehouse. And I am waiting to see how my return goes. If it isn't in full, thats the end of my ordering with you. Back to Amazon, no "inspections" before I get a refund. Oh, and I will never by any radio of any kind from you. 3 out of 3 didn't work as expected.”
“I started using Temu, everything looked fine and I was receiving my orders until I bought two solar panels and two solar generators, with rechargeable batteries, only two packages arrived, with one generator and one solar panel, the other items did not. I made a claim for $160 but it was denied. Very frustrated with this service because these items were for a donation. I erased their app and I am not buying anymore from them anymore.”
“I’ve found the products good value, especially the wooden toys, hair accessories, cushions, etc. The standard delivery is always prompt. I’m not a fan of the discount wheel that feels like gambling and I don’t like making decisions in a rush. However I’m writing this review because post office in Australia only gave me 1 of 2 packages of one of my orders & returned other one to Temu. Even though this isn’t the company’s fault, they still offered me a voucher & refunded the money into my account without me even asking. This is businesses authenticity. Temu is our go-to for absolutely everything that’s become so overpriced here! Thank you Temu.”
