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temu.com Reviews

1.6 Rating 1,854 Reviews
11 %
of reviewers recommend temu.com
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How is Temu.com returns process?
(2 days ago)
Greater than 78% of reviewers feedback is Temu.com returns process could be better.
(2 days ago)
F

Returns - Difficult

26.47%
Industry Average
This was the worst experience I've ever had. The quality of the products was very poor, and the packaging they send is low-quality. Yet, they expect returns to be in perfect condition. I requested a refund to my original payment method, but they issued it as TEMU credit instead. I’m extremely frustrated with this purchase. The above is posted 2 months ago by Raha jazayeri. This is what I wanted to write too. Especially on refund.
- ""
STAY AWAY FROM TEMU! IT'S A NIGHTMARE! NOTHING IS FREE, NOTHING IS DISCOUNTED! WEBSITE LIES, BAITS, OVERCHARGES, RETURNS ARE 2 HOURS ON THE ONLINE WITH A BOT, A HUMAN WHO DOESN'T SPEAK ENGLISH, 45 MINUTES ON THE PHONE WITH AN ENGLISH SPEAKING HUMAN WITH A VERY HEAVY CHINESE ACCENT. AND THE PRODUCTS ARE THE LOWEST POSSIBLE QUALITY OF PURE JUNK!!! I'M SO SORRY I EVER TRIED THEM. STAY AWAY!!!
- Anonymous
CS is awful, promises not kept for returns or credits. The allure is nothing but a sham. They gave me a fedex tracking number re a replacement of a broken part 7 weeks ago. When tracking, FedEx says they haven't received the package yet. Hmm.🤷
- Emu Temu