Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

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3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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info@tescobank.com

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Tesco Bank 2 star review on 28th March 2025

N K

Tesco Bank 5 star review on 27th January 2025

Morgan

Tesco Bank 1 star review on 21st May 2020

Marco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the help in choosing this policy staff were obliging and courteous. Would use again.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Easy to deal with”

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(Home Insurance) - Posted 8 years ago

“very reasonable cost and simple to arrange”

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(Home Insurance) - Posted 8 years ago

“Where should I start? They cannot operate a simple direct debit, have been trying to sort this out since April - 5 months. They told me I'd have to wait while they investigated it. Eventually got a reply telling me to contact my main bank HSBC saying that HSBC were at fault. I had to contact HSBC only to find as I expected, that HSBC were not at fault - Tescobank were at fault. They now tell me that I have to wait another 40 working days before they can complete their investigation - what do they need to investigate now? HSBC wrote to them in August and told them what they had done. They couldn't operate a "piggy bank" . Have written to Benny Higgins, their CEO who has passed the matter to their Executive Complaints Team who seem to be as incompetent as the rest of them!”

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Posted 8 years ago

“Extremely poor and stressful to deal with. The call handler repeatedly lied to me (I found this out through a FOI request to get hold of my file from Tesco. Perhaps this was a one-off and my claims handler is just a poor excuse for a human being, or perhaps they were being told what to do by Tesco - I will never know. However, reading other reviews it seems I am not the only one. Had to go through the Financial Ombudsman twice, and won twice, so Tesco were told to put things right, and even then they made it as difficult as possible in a stressful situation of suffering a flood. My flood happened over four years ago and still not sorted out! Tesco should be ashamed of themselves for how they have dealt with my family. Or at least the claims handler should. Unfortunately they probably go through their day to day lives treating people in such a disgusting way, but I do hope they never have to go through what they have put me through.”

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Posted 8 years ago

“Very Poor overall , wouldn't entertain again.”

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(Home Insurance) - Posted 8 years ago

“While being with Tesco bank they have had great customer service. I had somebody use my card fraudulently and they stopped the transactions before they went through. I feel they have assisted me in everything I've asked for I'm one happy customer!”

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Posted 8 years ago

“Extremely poor customer service bordering on the criminal to be honest. Blatant breach of moral contract based on obfuscated letter of written contract. People who care about their own wellbeing should avoid tescobank”

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Posted 8 years ago

“There are good points about the Tesco Loan system, but Tesco fails on a very important one. I must complete my end of year accounts for HMRC and for this I must produce evidence of all financial transactions for the last year. I bank online with Tesco and am supposed to be able to 'manage' my account with them. However, I am unable to pull up a loan statement covering the last financial year online. Apparently this is something which must be done by someone at the bank and I must then endeavour to find a window of time within a 48 hour or a 24 hour period (depending on who I talk there) when I can 'catch' sight of my statement online and print it out for the tax man. On two occasions I have contacted Tesco and made time available for this and on both occasions a statement has not appeared online. Not only has this wasted my time, but it has caused no end of frustration at a very busy time of year. Why are we not considered grown up enough to manage our own accounts to the point where a simple statement can be requested electronically and it be available within minutes? I now have to telephone Tesco again and ask them, again, for something that could have been in the hands of my accountant yesterday.”

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Posted 9 years ago

“Following the loss of my wife the worst bank to deal with. Started good then hit you with charges. Will never use the again”

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Posted 9 years ago

“I've had a load with Tesco for a few years now always paid on time never had a problem until I had an accident at work and was of for a few months, Tesco agreed to help me for a while by lowering the payments, but then as soon as I went back to work they would not allow me to pay pack what I owed over a payment plan but insisted that I paid the £2000 back immediately or they were going to blacklist me even though I hadn't even had a pay check yet and was struggling because I've been out of work. Thanks for your support Tesco I will never use you again.”

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Posted 9 years ago

“Very good service tesco”

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(Home Insurance) - Posted 9 years ago

“Everything as expected.”

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(Home Insurance) - Posted 9 years ago

“I haven't made a claim on my home insurance but I have used the home emergency cover and the service was absolutely 5 star I have recommended it to many friends !!”

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(Home Insurance) - Posted 9 years ago

“Tesco Bank closed my internet savings account without any notice, communication (letter, email, call) and in clear violation of their published terms and conditions. Reason? Copy of my signature wasn't received when the account was opened 3 months ago. Problem is I do have a current account with them and they do have my signature. left hand, right hand problem?”

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Posted 9 years ago

“Beware cheap car insurance. Fully comp courtesy car and break down cover can still leave you with no car and no help if you have an accident and your car is undriveable. Tesco claim the right to take 10 working days to decide if your car is repairable or right off. Whilst they decide you get no help and no information. 10 working days over Christmas can be a long time, especially if you are working those days.”

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Posted 9 years ago

“Not heard since bought”

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(Home Insurance) - Posted 9 years ago

“Very good value!”

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(Car Insurance) - Posted 9 years ago

“I think Tesco Home Insurance is very good value for money,and everything is simple to understand.I would recommend Tesco Home Insurance to other people.I have had no problems with the company straight forward .”

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(Home Insurance) - Posted 9 years ago

“A very good service”

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(Car Insurance) - Posted 9 years ago

Tesco Bank is rated 3.5 based on 564 reviews