Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 556 Reviews

65 %

of reviewers recommend Tesco Bank

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3.5

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worthless Home Insurance !. The legal guard section is underwritten AM Trust and the claims handlers Arc Legal who are owned by them. They decline claims despite WHICH and two solicitors saying the policy should cover our claim. The Arc Legal claims handlers are not legal or insurance experienced but an ex labourer and welding supervisor, Tesco don't want to know even though its their policy and sold to us as a 5 star Defaqto policy. They say we have to deal with the underwriters claims handlers. Its a total nightmare. AM Trust have been involved in a Massive scandal in 2020 involving the Securities and Exchange Commission in the US and have had to pay out millions. Insurance Company and Former CFO Charged With Faulty Loss Reserves Disclosures Defendants to Pay $10.5 Million to Settle SEC Charges. Google ARC Legal and the reviews. There are hundreds negative reviews of ARC Legal and AM Trust and the reviews say they just disallow claims as standard practice. WHICH have said they have received many complaints and their journalists are investigating ARC Legal. Dont ever ever buy Tesco Home insurance !”

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Posted 6 months ago

“Tesco Home Insurance. Be Afraid. Be VERY VERY afraid. Fined and censured by Ombudsman. Cancelled my policy without reason. Directed to meet my valid claim by Ombudsman/FCA who then placed the history as a Case Study on their own website. 18+ months later, still denying my claim. 18+ months later still homeless. 2268806P Tesco Claim number PNX - 4698559 - D1F4 Ombudsman report number. Link to both my YouTube Video AND the Ombudsman report+ recent report in Telegraph showing my experience is not isolated . This bank has previous! Please be warned. https://youtu.be/-A1isFC03hY?si=1THxOsAuJXadA9cb”

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Posted 7 months ago

“STAY WELL AWAY Took car insurance out with Tesco. Knocked someone down - police came, seen it on CCTV - not my fault as the person walked into the side of my car. Tesco send out an investigator to my house who harassed me for information over and over again. Trying to get the name of the man I knocked down - how the heck would I know that. I then tried to phone them for information and they said they couldn’t speak to me as it was now a criminal investigation!!! I phoned the police to ask them and they said there was no investigation as I wasn’t at fault. They also said that there was no legal requirement for me to talk to the investigator. Tesco then sent me a letter saying they would no longer insure me. You’ve no idea how frightening the experience was. It was bad enough for the guy I knocked down, I obviously felt bad about that and then them investigating me. OMG. I then go visit my mum and she’s now telling me Tesco are sending threatening letters to my dad for insurance premiums he hasn’t paid for 18 months. My dad gave up driving 2 years ago, sold the car, is 75 and has dementia.”

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Posted 7 months ago

“I had very bad experience with this insurance, I have car insurance since October 2023 , I added key cover insurance to my policy, they gave wrong information about the policy, I had escalated the complaint to the concerned department and they said they will pay for me the invoice for the locksmith company to open my car because they gave wrong information about key cover policy, then after I paid they called me and said sorry we can’t pay the invoice, they are unprofessional and the teams are working with no experience, I can’t trust the Tesco car insurance anymore.”

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Posted 8 months ago

“Had Tesco contents insurance got burgled in January still waiting for the pay out feel like they looking for a way out not to pay .also renew came in double last years amount they put it down to record pay outs don’t put the cost down when they they make record profits . So for the time it’s taking to pay out and the amount they quote for renew I when else where same cover Tesco wanted £589 NatWest £277”

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Posted 8 months ago

“Great price for my car Insurance quote , easy to navigate site”

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Posted 8 months ago

“Great communication and service.”

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Posted 8 months ago

“Car insurance I’m with them with both my cars 🚗”

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Posted 9 months ago

“My new policy was almost double the price of my old policy”

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Posted 10 months ago

“"Very competitive on price and a good all round service"”

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(Home Insurance) - Posted 10 months ago

“Tesco home Insurance! part of Tesco Bank. Avoid them. My renewal quote this year had gone from £350 last year to £600 this year, no claims, no explanation. But they had also increased the excess needed to pay. No way to email them as they don't have an email. Do a comparison online and Tesco home insurance is £304 so they lost a customer, don't trust your renewal quote especially if it has doubled. Tesco are ripping you off. Used NFU far better speaking to a person over a coffee rather than a computer.”

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Posted 10 months ago

“"Very easy no problems have recommended to several people some who have completed over the phone which in this day and age is almost unheard of speaking to a real person Well done Tesco Bank"”

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(Home Insurance) - Posted 10 months ago

“A no nonsense and straight forward insurer who offer a reasonable service at a reasonable price. I have 3 cars insured with them and hope I never have to claim...”

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Posted 11 months ago

“I recently purchased Pet Insurance on line. It was quick and easy to complete my information for an instant quote at a good price with extras included.”

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Posted 11 months ago

“"\u00a335 to cancel a content\u2019s insurance that cost \u00a350 for a year. WTF?"”

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(Home Insurance) - Posted 11 months ago

“"Very easy to get sorted "”

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(Home Insurance) - Posted 11 months ago

“VerY poor, avoid”

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Posted 1 year ago

“Please avoid Tesco loan, they will waste your time. People who work there have no clue what they are doing. I initially applied for loan on 13th Dec and was approved at5.9% which was cheapest at the time. After the application no sign of any email or text. Called up next day and I was told a letter has been posted. Waited for over a week and didn’t receive any letter. Called up again and I was given all sort of reasons beacuse of Christmas postal service is slow. They said they have sent 3 letter and I only receive 1.. Also they don’t have email facilities so I can’t receive or send documents electronically. Waited for 2 weeks to get the letter. Finally letter came through. Posted back with requested documents. Within few days I had a phone call saying they need to see back part of the biometric card which was never mention previously. Sent 2 letter paid £7.35 for each letter on next day delivery so I can get the money on time. On 9th Jan I had another phone call from Tesco loan money will be in my account with 2 hrs. After the previous phone call within 30mins I had another phone call from Tesco saying my application has been declined. due to affordable reason.. what a waste of time promising loan and making people wait for 3 weeks and saying it’s been declined. Why were these checks not done previously? ABSOLUTELY UNPROFESSIONAL. Case was handle by team leader / manager Suzanne and Greg.”

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Posted 1 year ago

“"Very efficient and quick to arrange a new policy\r\nPrice extremely competitive "”

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(Home Insurance) - Posted 1 year ago

“"good service good value for money"”

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(Home Insurance) - Posted 1 year ago

Tesco Bank is rated 3.5 based on 556 reviews