Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

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3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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info@tescobank.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wankers!!!”

Helpful Report

Posted 8 months ago

“Will make you jump through hoops to keep you insured or they'll cancel you policy. Phoned them to say I can't get my sons documents as he's on holiday and the lady was so rude telling me I was lying. I told her to cancel the policy and she refused as I stuttered when she asked me how old I was going to be on my next birthday. I'll never use them again and I'll be telling everyone else to avoid them too.”

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Posted 8 months ago

“My 92 year old father has had contents insurance with Tesco for many years. He pays annually and recently moved house. I called to cancel his insurance policy 3 months before the next renewal date . No refund (fair enough) but they wanted cancellation fee of £35 plus another charge of £16. Needless to say I just told them to let it run until November when the policy ends. Shocking service! Loyal customers mean nothing . Will not use Tesco again 🤢”

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Posted 8 months ago

“Excellent Customer service! I have lost some items and decided to claim through Tesco home insurance. I gave them them the crime reference number along with bills. After a week I spoke to customer support agent and they have gone through my details and transfer the money into my account within 48 hours. Entire experience was very good. This is the best experience I ever had with insurance company.”

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Posted 8 months ago

“I WAS A VICTIM OF THIS SCAM BECAUSE I INVESTED ALL MY LIFE SAVINGS UNTIL I FOUND ABOUT SPECTRUM-CREST AND THEY HELPED RETRIEVE BACK MY INVESTMENT INCLUDING THE PROFIT.”

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Posted 8 months ago

“Extremely disappointed with the handling of my claim by Tesco Bank and their claims handler, MPL Claims. It has been 60 days since my son's accident, and there is still no resolution in sight. Key Issues: Despite raising a complaint and chasing it up eight times, I have received no adequate response. Requested to speak to a manager on three occasions, but these requests have been ignored. MPL Claims offered only 82% of my car's market value and took 31 days to review vehicle examples, dismissing them due to expired listings. Communication has been inconsistent and responses often take up to 20 days. Initially promised a hire car for my 18-year-old son, which was later retracted. This level of inefficiency and poor service is unacceptable. I have also contacted the Financial Ombudsman due to these ongoing issues. Tesco Bank needs to seriously reconsider their association with MPL Claims if they value their customers' satisfaction and efficient claims handling.”

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Posted 8 months ago

“Made it very difficult to accept my no claims discount - sent me letter after letter - I telephoned but to no avail - they could not read - employing the wrong type AVOID - GO ELSEWHERE - AVOID”

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Posted 9 months ago

“Avoid you will get a bad credit with them even if you pay and they will deny all resolve”

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Posted 9 months ago

“Worthless Home Insurance !. The legal guard section is underwritten AM Trust and the claims handlers Arc Legal who are owned by them. They decline claims despite WHICH and two solicitors saying the policy should cover our claim. The Arc Legal claims handlers are not legal or insurance experienced but an ex labourer and welding supervisor, Tesco don't want to know even though its their policy and sold to us as a 5 star Defaqto policy. They say we have to deal with the underwriters claims handlers. Its a total nightmare. AM Trust have been involved in a Massive scandal in 2020 involving the Securities and Exchange Commission in the US and have had to pay out millions. Insurance Company and Former CFO Charged With Faulty Loss Reserves Disclosures Defendants to Pay $10.5 Million to Settle SEC Charges. Google ARC Legal and the reviews. There are hundreds negative reviews of ARC Legal and AM Trust and the reviews say they just disallow claims as standard practice. WHICH have said they have received many complaints and their journalists are investigating ARC Legal. Dont ever ever buy Tesco Home insurance !”

Helpful Report

Posted 9 months ago

“Tesco Home Insurance. Be Afraid. Be VERY VERY afraid. Fined and censured by Ombudsman. Cancelled my policy without reason. Directed to meet my valid claim by Ombudsman/FCA who then placed the history as a Case Study on their own website. 18+ months later, still denying my claim. 18+ months later still homeless. 2268806P Tesco Claim number PNX - 4698559 - D1F4 Ombudsman report number. Link to both my YouTube Video AND the Ombudsman report+ recent report in Telegraph showing my experience is not isolated . This bank has previous! Please be warned. https://youtu.be/-A1isFC03hY?si=1THxOsAuJXadA9cb”

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Posted 10 months ago

“STAY WELL AWAY Took car insurance out with Tesco. Knocked someone down - police came, seen it on CCTV - not my fault as the person walked into the side of my car. Tesco send out an investigator to my house who harassed me for information over and over again. Trying to get the name of the man I knocked down - how the heck would I know that. I then tried to phone them for information and they said they couldn’t speak to me as it was now a criminal investigation!!! I phoned the police to ask them and they said there was no investigation as I wasn’t at fault. They also said that there was no legal requirement for me to talk to the investigator. Tesco then sent me a letter saying they would no longer insure me. You’ve no idea how frightening the experience was. It was bad enough for the guy I knocked down, I obviously felt bad about that and then them investigating me. OMG. I then go visit my mum and she’s now telling me Tesco are sending threatening letters to my dad for insurance premiums he hasn’t paid for 18 months. My dad gave up driving 2 years ago, sold the car, is 75 and has dementia.”

Helpful Report

Posted 10 months ago

“I had very bad experience with this insurance, I have car insurance since October 2023 , I added key cover insurance to my policy, they gave wrong information about the policy, I had escalated the complaint to the concerned department and they said they will pay for me the invoice for the locksmith company to open my car because they gave wrong information about key cover policy, then after I paid they called me and said sorry we can’t pay the invoice, they are unprofessional and the teams are working with no experience, I can’t trust the Tesco car insurance anymore.”

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Posted 11 months ago

“Had Tesco contents insurance got burgled in January still waiting for the pay out feel like they looking for a way out not to pay .also renew came in double last years amount they put it down to record pay outs don’t put the cost down when they they make record profits . So for the time it’s taking to pay out and the amount they quote for renew I when else where same cover Tesco wanted £589 NatWest £277”

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Posted 11 months ago

“Great price for my car Insurance quote , easy to navigate site”

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Posted 11 months ago

“Great communication and service.”

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Posted 11 months ago

“Car insurance I’m with them with both my cars 🚗”

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Posted 1 year ago

“My new policy was almost double the price of my old policy”

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Posted 1 year ago

“"Very competitive on price and a good all round service"”

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(Home Insurance) - Posted 1 year ago

“Tesco home Insurance! part of Tesco Bank. Avoid them. My renewal quote this year had gone from £350 last year to £600 this year, no claims, no explanation. But they had also increased the excess needed to pay. No way to email them as they don't have an email. Do a comparison online and Tesco home insurance is £304 so they lost a customer, don't trust your renewal quote especially if it has doubled. Tesco are ripping you off. Used NFU far better speaking to a person over a coffee rather than a computer.”

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Posted 1 year ago

“"Very easy no problems have recommended to several people some who have completed over the phone which in this day and age is almost unheard of speaking to a real person Well done Tesco Bank"”

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(Home Insurance) - Posted 1 year ago

Tesco Bank is rated 3.5 based on 564 reviews