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Tesco Bank Reviews

3.5 Rating 564 Reviews
65 %
of reviewers recommend Tesco Bank
Company Reviews Questions Metrics
3.5
Based on 564 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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John
Verified Reviewer
“I tried to open a 1yr fixed savings account online with Tesco bank (April 2019) Much of the forms were already pre-filled as i was logged in to my existing Tesco bank account at the time (good) I reached the end of the process and instead of getting the account details so I can transfer in the money as I was expecting, I got a cryptic message that for 'my own safety' more checks need to be made and I will be contacted by phone or letter within 5 days ??? I was confused Im not borrowing money, the account has no credit facility, they already have all my details - Ive been a customer over 5yrs. I have a large sum in another savings account with them A few days prior I opened a new instant access savings account with another bank Ive never dealt with before. That account went live immediatly (even though that wasnt even a weekday) I contacted Tesco bank facebook support to try to get some answers, they told me to ring the bank I rang the bank and they told me there is no way for them to know what the problem was, as the underwritters determine if further checks need to be made with an application. They wouldnt even take my reference number to look it up, I was told there was no point. So Im left totally in the dark about what is going on and Tesco seem to be in the dark also... Why do checks need to be made for opening a savings account for an existing customer? Sorry Tesco, but this seems bonkers to me Im starting to suspect that their fixed savers are run by someone else and are crudely tagged on to their website and Tesco actually has no idea about them at all and they arent really tied to your existing accounts. On the first page of the forms you have to choose between funding the account via a cheque or another bank, there is no option to fund it from another Tesco account - which is what I intended to do I thought already being a Tesco Bank customer would make it easier to setup an account, I discounted 2 higher paying accounts just because I thought the process would be easier and quicker with Tesco - how wrong I was... My government bond matures today and I will now go and try to setup a 1yr fixed savings account elsewhere, which ever account goes live first gets my money. My guess is that it wont be Tesco”
Helpful Report
Posted 6 years ago
Bev
Unverified Reviewer
“To Tracy from Glasgow The level of customer care service I received from you this afternoon has left me feeling I am in good hands with Tesco banking you spent quality time over the phone with me helping sort out I thought a fraudulent bank error on my statement which happily was not so..... Best quality care service: Sincerely a credit and asset to Tesco customer care services. Rating easy 10 out of 10”
Helpful Report
Posted 6 years ago
Andy Smith
Unverified Reviewer
“Had Tesco bank account for a few years. The only problems I had was that no one else could pay a cheque into my account for me. I had to travel the 15 miles to the nearest store to do banking. I have a store 1/2 mile away but they don’t do banking! Also I had a problem using my debit card at a pay at the pump petrol station. It wouldn’t accept my card. When I phoned Tescos they said I had the wrong card for that and could not be used at pay at the pump petrol station. Ridiculous! When on holiday in Porthmadog north wales, I went to Tescos pay at the pump petrol station. I used my Tescos debit card, at a tescos petrol station, with my Tescos colleague card (yes I work for Tescos!) and it still wouldn’t allow me to fill up. Sorry Tescos bank, your loss. I’ve now moved to first direct for proper service”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“This company WILL sell your data to fraud artists. I’ve been flooded by calls ever since my accident which happened half a year ago. It was incredibly difficult to get answers from them about the status of my claim. AVOID!”
Helpful Report
Posted 6 years ago
Michaela
Verified Reviewer
“Honestly not worth using Tesco bank if you value your time and user friendly interfaces. The app is OK but you will never be able to access it as there are always issues with the security - meaning you have to waste your time calling and emailing Tesco. To get through the security issues you will have to wait for a LETTER FROM TESCO. I have a Natwest account and it is the easiest and most brilliant app you could hope for. Go to Natwest, theyve won awards for the online banking app!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I love Tesco Bank app and I think it's easy to use their card. I also like the fact that their communication is great over the phone”
Helpful Report
Posted 6 years ago
Chris
Verified Reviewer
“As an insurance professional with 20 years of experience I have to say that I am not just disappointed with Tesco Bank but surprised there have been no high profile complaints of poor conduct to date. This year I made a very small claim (1/3rd my annual premium) which was declined despite being clearly covered. Furthermore I had also obtained approval prior to proceeding with the works and had demonstrated good faith by acting to minimise the loss. This claim was only approved when I made it clear I would submit a formal complaint citing the ambiguous wording and mis-leading / inconsistent advice. I have now received my renewal quote. Premium for like-for-like cover has increased by 75% with the premium rise in monetary terms being more than double the amount claimed. It is nonsensical to penalise a client who is in profit for the year – in fact profitability of a client is usually assessed over a period of 3 to 5 years. Insurers don’t like such attritional losses but they warrant a small symbolic penalty if anything. I have never seen a loss loading like this and I oversee the marketing of circa 2,000 insurance placements a year. As an existing client such a renewal quote is in fact a breach of the FCA’s TCF (Treating the Client Fairly) rules and, as an intermediary, Tesco Bank has shown no willingness to address it. Ultimately if you can’t rely on your insurance in the event of a claim - and if they do pay they expect you to more than repay them the follwing year - you’re buying nothing but a policy number.”
Helpful Report
Posted 6 years ago
Steven B
Verified Reviewer
“Awful attitude when ending insurance due to car sale. I paid for a full years insurance. They refuse to refund monies owed by cheque. Will only send funds to an account which they know no longer exists. Complete joke. Will never use again due to poor service.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Avoid at all costs. Had two negative experiences with Tesco recently A non fault car accident resulted in a protracted and apathetic response that left me stranded without transport (despite replacement vehicle as part of the policy) and no answers!!!! even after long waits for somebody to answer the telephone Next pet insurance, received the renewal notice that had increased the premium by 48% reason given the pets were a year older and one has a minor sickness issue nearly twelve months ago, that might return!!!!!! Needless to say they have lost the business, they may be cheap but customer service, attitude and efficiency in their case is appalling”
Helpful Report
Posted 6 years ago
Davy C
Verified Reviewer
“Car insurance at a good price with no hassle. I hope to never use it!”
Helpful Report
Posted 6 years ago
Usman Khan
Verified Reviewer
“Very helpful over the phone customer service and online help. Get bonus discount if hold a Tesco Clubcard, really happy with my purchase :)”
Helpful Report
Posted 6 years ago
Shelly Lynch
Verified Reviewer
“I will never ever take out any sort of Policy with Tesco Bank again. They wouldn’t allow me to change my direct debit date when I changed jobs so I had to cancel the Policy. They are insisting I pay a cancellation fee. Wrote a letter of complaint and the response back was disgusting. Worst customer service I’ve ever received”
Helpful Report
Posted 6 years ago
Danielle Bradford
Unverified Reviewer
“Use Tesco bank for my bank account Very happy with their services they provided me with would totally recommend”
Helpful Report
Posted 6 years ago
Paul McGrath
Verified Reviewer
“I have my mortgage with them. The summaries are excellent and I get club card points which I've just used against the ferry for my holiday and got 3 x the value as discount. Excellent.”
Helpful Report
Posted 6 years ago
Walter Sutton
Verified Reviewer
“I have a Tesco clubs are but have never used Tesco bank. Their car insurance quote was by far the best and I have already recommended it to several friends”
Helpful Report
Posted 6 years ago
Mrs V Brookfield
Verified Reviewer
“I received an automated call from the Tesco Fraud Department. I called Tesco who confirmed activity on my account which was not normal and they had blocked the transaction. I am very impressed with their speedy due diligence and subsequent mitigation in personally being a victim of fraud. Thank you for your fantastic service.”
Helpful Report
Posted 6 years ago
Chtis M
Verified Reviewer
“Really poor customer service. Tescobank lost my creditcard payment. Then charged ne a default fee and registered this on my credit file. Liars and bullies. Avoid at all costs.”
Helpful Report
Posted 6 years ago
Gordon
Verified Reviewer
“Very good and helpful plus you get bonus points on your loyalty card as it says ever.y little helps”
Helpful Report
(Home Insurance) - Posted 6 years ago
Christine
Verified Reviewer
“Avoid. I needed help with my account urgently. The customer service person, could not help me and advised that someone would call me back within 48 hours!!!! I replied that I could not wait 48 hours, she then said her manager would ring me up in 4 hours!! No one rang and then 72 hours later received a text stating Tesco customer service would ring me back in 10 days!! Rang again to ask for Tesco Head Office tell no. And was told it could not be given to me. Asked to speak to a Manger and was told I could not. The who,e experience has been so frustrating and stressful. Please avoid at all costs”
Helpful Report
Posted 6 years ago
Rukhsana Malik
Unverified Reviewer
“Very efficient in dealing with problems and very polite Would always recommend to family and friends”
Helpful Report
Posted 6 years ago
Tesco Bank is rated 3.5 based on 564 reviews
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