Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,177 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overcharged 5.00 again yesterday.”

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Posted 2 years ago

“I was in Tesco in Brent park and you have quality streets and celebrations on special. There was someone filling there trolley with them who probably has a shop to sell them ok on I think that should not be allowed but not one member of staff was stopping him. Outrageous”

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Posted 2 years ago

“Tesco's prices is always going up either daily or weekly time to move on to a different store”

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Posted 2 years ago

“Follow up. The last five deliveries I have had I have been overcharged five pounds each time. Reported to trading standards. They know about it but carried on overcharging. Again is this fraud.”

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Posted 2 years ago

“Over the last four months I had food deliveries from Tesco.over three weeks I ordered the same item a total of five times to be overcharged on delivery by over a pound. I notified them six and they said they would change it on there system. They never changed this so I spoke with customer services and they told me they will change this but it takes time and they can carry on overcharging till this is done. Over the last two weeks I have had three shops and been overcharged by 4-5 pounds on each delivery. They have refunded the overcharge but they only refund when customers check there invoices. I believe this to be fraud and I have notified trading standards. If trading standards do not take action I will be using Facebook. Next door. YouTube. and other apps. To let the country know what they are doing. I will update as soon as I get a reply from trading standards although I have been told it can take up to three months. So over the next three months I advise you all to check your invoices.”

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Posted 2 years ago

“ZERO STARS! Each time I have made a food order from the store of Borehamwood I've had issues with the deliveries, this has been ongoing for the past year. Each time I have asked the customer service team to ask the store manager to contact me this has not happened and time and time again the same issues arise. The most recent issue occurred on 26/08/2022. I had been home all evening awaiting a delivery to arrive between 9pm-10pm. 10:10pm had come and I had called to be provided with an update as to my order. I was directed to a very unhelpful Andy whom addressed himself as "customer service manager". His response to each query was "I can't help you what that" "I can't do that" this was his explanation for everything. I was told that the delivery driver had knocked on the door which is not true, I was then told she made attempt to call me again this is not the case as I received no calls, no evidence of phone calls was ever shown to me. I then called once again and was directed to Toba who informed me that he was unable to contact the store manager as well the delivery driver. I was told having my items resent would mean an additional payment taken out and refunding the order will take 5 working days. I then decided to make contact with the CEO of Tescos Ken and had Vicky make contact with me, all that was provided was an apology which is pathetic! I will not be returning to any Tescos moving forward and suggest others do the same, seeing as they couldn’t care less about customers.”

Tesco Direct 1 star review on 30th August 2022

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Posted 2 years ago

“Tried a woosh delivery 3 times now today like last Saturday spent all day trying to get a slot without luck but coop had slots every time not worth bothering again will go straight to coop instead even though Tesco was our preferred shop. Would of given no star.”

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Posted 2 years ago

“Tesco in amesbury needs to check the dates on things poor dates short dates I will not use Tesco as dates to close to sell by get to grips Tesco ASDA blows you out of the water and tell your staff not to be rude Tesco’s I a joke”

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Posted 2 years ago

“Over 40 years loyalty to Tesco but now find out it's not reciprocated. A TV lasting only just 18 months old has gone faulty and no replacement, no repair no full refund just partial and certainly not enough to buy another similar TV. Does Tesco care? Absolutely not. Couldn't care less. No customer loyalty whatsoever.”

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Posted 2 years ago

“Sadly customer service virtually non existent now. When finally got to speak to a human at head office to make a complaint, phone was put down on me. Returned faulty goods to store, told someone would ring from head office, no contact from anyone. Very disappointed always used to rate Tesco highly.”

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Posted 2 years ago

“Tesco gift wrapping paper "Roll Wrap" is horrible as a slight touch of it the under white colour shows up on the blue upper colour. It made the gift wrap looks ugly, tired, tarnished and trashy. It is horrible. Would quality control check this out and stop selling it. It os so sad to give anyone a present wrap in this paper. I cannot attach two photos as they re in PDF format which is not supported by this review system. The present looks horribly cheap and nasty. I would be better off not wrapping it.”

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Posted 2 years ago

“Had a meal today at dumfries store was awful macaroni was tastless and very little of it and chips were dry hard garlic bread uncooked for the price of £10 such waste of money won't go bk”

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Posted 2 years ago

“only 2 out of 8 self service checkouts accept cash causing very long delays. tesco bathgate”

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Posted 2 years ago

“they just cannot deliver what you ask for every single time theres more stuff missing you will get all but 1 item of a recipe every time from tesco... or replacements when you did not ask for them im using sainsburys from now on. I would no longer recomend tesco”

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Posted 2 years ago

“Terrible customer service. Queues down the aisles.”

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Posted 2 years ago

“The shopping simply did not arrive. No explanation was given. When I asked why it did not arrive, they made false claims over the phone to the effect that the driver had visited the address and was unable to get an answer at the door, even though I had waited by the door all night for them to deliver. It might take up to a week to receive a refund apparently. Avoid this company.”

Helpful Report

Posted 2 years ago

“Tesco’s Own Lemon Curd: The entire contents of the jar I bought have just hit the bin -- my compost bin, and I hope the microbes will enjoy the ‘vibrancy and zing’. I’d rather waste my money than end of up with a stomach ache while Tesco aids and abets destruction of the environment with PALM OIL in more and more and MORE products. What is palm oil doing in a sugar and cornflour-based confiture? There’s no call for oil of any kind in any fruit preserve recipe I know. Palm oil isn’t fit for human consumption; and palm plantations are ruining our shared ecosystem, whether ‘sustainable’ or illegal. So, today, I’ve learnt yet another lesson in Tesco’s relentless drive to ‘fill’ ingredients lists with rubbish; and I’ll have to invest yet more time in reading labels as I inch my way along the aisles! (Will reading labels for ingredients at Sainsbury’s, Morrisons and Lidl prove less time-consuming?) ‘Tesco Lemon Curd: Real lemon juice. -- Add zing to your palm oil consumption’ !”

Helpful Report

Posted 2 years ago

“Order changed! I had placed a order last week thursday for click and collect as today was only time I had available to collect the items. Order went through and I was happy that I had found the product online. Today when they emailed the receipt they had replaced with subsitute item as the item I ordered went out of stock. So that is the case then how comes the order went through, this is really bad, changing the order then expected us to take it. NO WAY!!! I would like the product that I had ordered not a subsitute items. Absolutely bad and rubbish online service. Never had this level of digusting service anywhere. All Online Scammers.”

Helpful Report

Posted 2 years ago

“Ordered a few items to be delivered between 5pm and 9pm Easter Monday - Planned accordingly only to receive an email mid day to say that they had cancelled my order, no reason or satisfactory apology given. First and last time for me.....”

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Posted 2 years ago

“Tesco are just robbing ppl .if you dont have a club card look out”

Helpful Report

Posted 3 years ago

Tesco Direct is rated 3.2 based on 2,177 reviews