Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,177 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Almost non existent customer service, has now become no customer service at all. All email addresses are no longer manned. Unless you have the time to waste waiting forever and a day in a phone queue, there is no easy way to complain. Having a meaningful customer service system should be the prerequisite of a good company. I should know I was on the Tesco payroll at management level. What a disappointment!!”

Helpful Report

Posted 3 years ago

“Tesco delivery did not arrive for 3 consecutive times. Tesco APP continued to display “delivering” status after the delivery time slot has passed (The deliverer did not text or leave phone calls). After 12AM, the delivery status switches to check back later tomorrow. Assuming that the time slot was too late for deliveries (8-9PM), I reordered the same items during a daytime slot (12PM-1PM), yet the same thing happened. The customer service dismissed the missing delivery as my absence for receiving the items, even though I have been going downstairs multiple times. They refunded all 3 orders.”

Helpful Report

Posted 3 years ago

“We had a delivery today and my daughter has had some blackberries and found maggots in the fruit I will welcome Tesco’s reply”

Helpful Report

Posted 3 years ago

“I have shopped online for groceries with Tesco for many years but in the past month this has been impossible. I have had a Tesco credit card since it's inception and although Tesco are happy to receive my payment every month, I can no longer get any answers to my queries when I talk to a customer service advisor. I am able to book home deliveries from Waitrose and Sainsbury and every other online retailer for any of my needs; they are very happy to receive my orders but Tesco do not want my custom any more.”

Helpful Report

Posted 3 years ago

“terrible service”

Helpful Report

Posted 3 years ago

“My wife went into hospital today and I have cancer so we ordered home delivery for yesterday, the driver delivered but then drove off with one lot of chilled. Some of this we needed for our evening meal. My wife phoned the driver who had earlier phoned for directions but he didn’t answer. Anyways he never came back and customer services arranged a return drop for today which was not good enough but the best they could offer, it never turned up. Absolutely appalling service.”

Helpful Report

Posted 3 years ago

“Tesco going paperless before telling customers how do customers check their order is correct there I have had to phone Tesco in the past for items missing they are going to loose my custom”

Helpful Report

Posted 3 years ago

“Yet again after using Tesco delivery there were items not available. Not items that were added at the last minute..items that had been on there for a few days. This should be accounted for when Tesco place their orders (which they receive daily) In all honesty I don't think I will use them again. Not even lowest prices.”

Helpful Report

Posted 3 years ago

“There is no way I'm buying stuff that is cheaper for club card members because I don't want a club card. The prices should be the same for everyone.”

Helpful Report

Posted 3 years ago

“No slots over Xmas for 2 weeks before during and now 10th of January fully booked for another 2 weeks. I went without anything at Xmas with no family or friends and uses a mobility scooter i couldn't buy much at all. Rang tesco about it and they claimed to have had slots for vulnerable but they all went. She tried to argue with me over it as I pointed out slots were made available over 2020 plandemic by government and I had no problems at all. That being said its also selfish people in society who do drive and have family and friends to help them and are fully capable of walking around the shop themselves. Lazy selfish society of people but tesco could do more. Im leaving now and going with waitrose. Tesco customer care is missing something in that title. Care. The service has gone down hill with all supermarkets tbh and writing about your experience on trustpilot or here gets removed. Not to be trusted at all. Shame on you tesco.”

Helpful Report

Posted 3 years ago

“Tesco delivery driver refused to help with unloading the items despite I have been mobilising with 2 elbow crutches and unable to carry heavy tesco baskets. Despite I placed clear instructions on the delivery order that I need help unloading items, the delivery driver did not have a mask on and said he will not help me as the Tesco Covid protocol does not allow it. I should have had been informed prior to my Tesco delivery - once they received my instructions. I won’t recommend Tesco services to any disabled person.”

Helpful Report

Posted 3 years ago

“DIDN’T DELIVER CHRISTMAS SLOT AS ‘COULDN’T FIND THE HOUSE’, BUT TOOK THE MONEY AND DIDN’T PROCESS THE REFUND I booked Christmas delivery slot back in October. On the day of delivery, no delivery arrived. I have tried calling Tesco. After finally going through and spending half an hour on the phone, I got cut off. It was almost 10pm. Nobody rang me back. There were no message updates, no email, no communication on the app. I rang back the morning after. I was told that the driver COULD NOT FIND MY ADDRESS and ‘tried to call me’ but didn’t have my phone number. Even though Tesco drivers rang me a number of times before and I had deliveries to the same address before. Tesco took my money, didn’t process the refund and told me that I now need to go and do my shopping with the money I didn’t have as they charged me. There was no effort at all to rectify the situation. Then they rang back and told me that actually they would try to redeliver. So after waiting half an hour on the phone it was suddenly possible. They then rang back and said that actually it was not possible. The whole customer service is appalling. Absolutely poor. There is no attempt to try to help at all, no taking responsibility for their mistakes. If you place your order with them, especially Christmas one, be prepared to be blamed for having a house difficult to find despite living on the main road, then nobody calling you to let you know that they cannot find your address and still nobody contacting you despite the fact that you have no order and they took money from your account. Merry Christmas.”

Helpful Report

Posted 3 years ago

“Tried to leave review on trustpilot but they keep removing them. Tesco sort your lives out. Service terrible food quality terrible if and when you have stock availability. Meals taste disgusting yet you pay a fortune for tasteless rubbish. And finally all slots gone for 5 weeks over Xmas leaving vulnerable people like myself who doesn't drive no choice but to go shopping on my mobility scooter. Well done Tesco. Why trustpilot keeps removing anything I write is beyond me. They are covering up bad reviews because they don't like the truth. I will not be using trustpilot again.”

Helpful Report

Posted 3 years ago

“Tesco offer a disgraceful service, the app deleted my phone, CEOs office no help. will boycott Tesco now, permanently.”

Helpful Report

Posted 3 years ago

“Rude and unprofessional customer service in the Old Trafford store.”

Helpful Report

Posted 3 years ago

“Face masks are now mandatory. Not in Tesco Brooklands ! Several young person's walk past Security guards without facecovering and carry on shopping without challenge. Risky store !!!”

Helpful Report

Posted 3 years ago

“Please respect the mandatory legal requirements for masks to be worn in your stores”

Helpful Report

Posted 3 years ago

“Tesco sent me two slow cooked lamb leg joints as the lamb shanks were unavailable. Don't bother buying these. There was a tiny piece of lamb and a couple of carrots in the sauce. The lamb is so small the cooking times given on the box are way too much and my tiny little lamb was cooked solid. Dreadful new product.”

Tesco Direct 1 star review on 24th November 2021

Helpful Report

Posted 3 years ago

“Terrible service”

Helpful Report

Posted 3 years ago

“Disgusting Christmas advert promoting discrimination. Vile company. Will never shop there again.”

Helpful Report

Posted 3 years ago

Tesco Direct is rated 3.2 based on 2,177 reviews