“Shockingly bad technical and customer service received from Tesla Dartford (notwithstanding a friendly staff)
Sent my car for an MCU+Tuner upgrade, intermittent GPS and internet connectivity failure. This took them more than 4 working days and cost me £2450 :'( I had also asked for Noise, Vibration and Harshness (NVH) assessment done which would have cost me additionally. Enquired at the time of leaving the car with them if anything inside (car seats, stuff etc) needs to be removed, was told it wasn't necessary. However, on getting back the car was informed NVH wasn't done because there was stuff inside the car, doh!
Brought the car home, the internet issue was fixed but GPS never worked at all. It's been 3 weeks since and it still shows the car location at the service centre :(
The Sentry mode was supposed to start recording videos as a result of the MCU upgrade, but never worked. Displays 'saving video' message but when checking out the videos shows no videos found, what a dud!
I wasn't offered a courtesy car even though my car is under extended warranty (£3.4K from Tesla). Apparently only the original warranty covers courtesy car, nice! On top of that, each time I talk to the service guys I have to remind them that the car is under extended warranty as their system has no clue about it despite purchasing the Helvetica warranty through the Tesla site!!
Now I have to take the car back in for them to fix the GPS and Sentry Dashcam issue which happened as a result of them doing a half-arsed job in the first place and lo and behold I wouldn't get a courtesy car. Why? Because according to Tesla I don't even have a warranty, forget about paying £3.4K for the extended warranty through the Tesla site.
It's all the customers' fault- we purchased their cars without reading their service reviews on here!!!
By a disgruntled Tesla Model X owner (028128)”
“I am mighty upset and insulted by Tesla!
You offer now the model Y at $47,000 quoting £35,489 in posts. Yet I ordered in UK Model 3 based on the launch advertised price of $35,000, but now you suddenly without reason or regret try charging me £42,000 ie $54,600 for base model? Why you think it is ok to advertise like this falsely then add on $20,000 to that agreed? You insult my intelligence Tesla! I've cancelled, you broke the deal Tesla, and others should do the same and CANCEL!
Cool car, but v.poor integrity towards customers!”
“Detailed information together with a test drive on the same day without ant pressure to buy. Subsequent negotiations to chose the right financial package were handled efficiently. Very pleasant, friendly service from the entire team and the car is a dream!”
“The worst customer service I've experienced to date with any company to date. Avoid at all costs and take your Tesla anywhere but here. Gave a car out from their service centre claiming it had sufficient charge to get to our destination to then break down on the M25 in the snow. Having called them we were told that they would not offer any roadside assistance or support. We were then to recover the vehicle ourselves. Now to be told that only Tesla can open the Charge point but refuse to come and open it for us. Left with a £65,000 statue and no solution. Appauling”
“Great car and excellent customer experience.. after initial hiccups, the customer experience manager AL made sure all requirements were addressed and dealt with on priority. Great job!”
