“Absolutely disgusting service from Tessuti, never will I be purchasing from this company again. I placed an order for trainers, my order arrived but only the box, no trainers! I took pictures and sent these to customer service as there was no phone number for me to speak to a human. A investigation was carried out however, the response I received was ‘your order has been delivered successfully, so we can’t do anything’ yes the box arrived but no trainers! They are not issuing me a refund and have caused me so much stress as the trainers I ordered were £200!! PLEASE AVOID THIS COMPANY!!!”
“DO NOT ORDER FROM THIS COMPANY. I received a pair of veja trainers and went to return them, was accused of wearing them, when I had only tried them on. This company will rob you of your money. Scammers to say the least”
“Ordered before Christmas parcel was left on doorstep which I didn’t receive. I contacted Tessuti and they replied give us 30 days to respond. On the last day they responded saying the claim was rejected and that I need to contact my money provider Clearpay which I did. I was then asked by them to contact the delivery company which I did they admitted in email that it’s there fault. I went back to Clearpay with this information they then contacted Tessuti on my behalf and again Tessuti rejected the claim. I’ve just called Tessuti again and they have said that the investigation team have rejected it and they can’t because they and not allowed to tell me why. I asked to speak to an supervisor and was told no and get a solicitor and he can get the information. Who is in a position to pay for a solicitor.
What I have noticed as well reading others customers problems is they are very good with replying to these complaints about refunds they say sorry to hear and give us a call to discuss, which to everyone else seems like they are going to sort it out but in fact when you call they will say the investigation team has rejected it and there nothing we can do get a solicitor.”
“No I would not recommend this company had item stolen £100 PE nation leggings delivered empty box by hermes. Dozens off calls to Tessuti filled all the relevant forms in to be told basically get on with it we won’t resend your order or refund worst customer service ever not once did I receive a call or email from Tessuti I will never have goods sent by this company again I would advise people not to use this company if getting home delivery as they are awful and if any issues you will not be getting your money back I Have been robbed basically !!!!!!!!”
“I wish there was a zero star option, be warned, do not ever use this company!!
I purchased a £60 purse from the Bluewater store but when I got home I realised it was not fit for purpose as it was clear it was not going to stay shut once it had items inside it, so I returned it within the 14 day time scale for a full refund or exchange as stated on the receipt only for it to be refused by a very ignorant store manager who said it had been used and had chewing gum on it. The item has categorically not been used, it still has all its protective elements attached and the said chewing gum is in fact manufacturers glue. Customer services are worse than useless. I have contacted them via email and telephone. I have now reported this company to trading standards, anger & frustration does not even start to cover how I feel. It looks like i will be stuck with an unusable item & a loss of £60.”
“Take so long to dispatch your items it’s abit if a joke pay hundreds of pounds then have to wait nearly a week for items to arrive , everywhere else dispatches basically next day”
“Do not order online with this company as twice now I have been let down with delivery and waiting over a week for the order to be received even though paying a premium for delivery. How can a high end brand company get it so wrong!”
“First I had a problem with the delivery, having to wait longer than expected then when I finally received them, the items were too small. I decided to return and a week has passed and they are telling me my return was refused and that I will be sent the items back again!”
“Bought a jacket through Clearpay just before Xmas clearly for a present, £400, dpd delivered the item but got a card saying left over fence and dpd signed for themselves, sent all this as proof of not receiving the item, filled missing form out etc and even let the payment be taken out as thought it would be resolved and another jacket would be delivered, request got rejected 😡 why I’ve no idea as they don’t give you one they just take your money and the service you get in return is absolutely shocking, I’ve spent thousands on this but won’t spend another penny, they even had their own proof that the signature was not our and that of the dpd driver, I would stay away from this site as I am from now on £400 down the drain thanks to these”
“Ordered a jacket just close to £300.00 for a Xmas present. Never received it, lodged a complaint and sent pictures of proof and they have rejected my complaint. Not given a reason, just rejected. Absolute cunts!!!”
“Ring me, there's more chance I've got the item you want in stock and I'm less likely to hold onto your money for 2 weeks before telling you I don't have it.”
“Ordered two jackets and only received one. The order was delivered in perfect condition but it contained only ONE jacket. Tessuti have made me complete a missing parcel delivery form !!! It is now three weeks and is still being investigated !!! I am still awaiting a refund of over £100, email them everyday but they keep saying they need more time. AVOID AVOID AVOID”
“Returns for refund within 14 days...terrible experience and they refused to do this. Although at time of purchase I was advised I can have full refund
Merry hill shopping Centre manager..declined to give me her supervisor's name, was very rude too. I would never purchase from Tessuti again.
Their Customer Service were not able to help me too and communicating with manager of store of what to do.
Considering high end clothes they sell, the customer service is extremely poor.”
“Absolutely awful service. Items not delivered. Keep being told it is under investigation. 300 pound spent and nobody seems to be able to find out where my items are or provide a refund. Will never order again”
“Waiting 2 and half weeks for my order, chased 3 times to be told it would be a couple of days and was with a store for packing. Tracked again to find order had been cancelled with no explanation. Absolute disgusting customer service and wouldn't recommend or order again”
“Dpd left item outside door and when I returned home wasn’t there it’s been four weeks and still no refund this was a expensive item £180 which I had to then buy a alternative as was a Xmas present for my son I’m out of pocket and feel that it’s taking way too long for the issue to be resolved which only can be if I’m refunded just keep being told I will be updated once a resolution is made!well that better be a refund”
“I will never order from here again been waiting for over a week for 2 items, messages been going backwards and forwards on the 5 day they decided to tell me one of the items wasn’t available. 2 days later a refund for that item now still waiting for one item, I’ve asked again where is it to find that it’s still be picked day 7 now and paid for next day delivery what a shambles this company is!! Whoever reply’s your the email is scripted every email has said the same thing. DO NOT WASTE YOUR TIME WITH THIS COMPANY”
