“Similar to other stories. Took payment for an item that wasn’t in stock. No sign of refund 10 days later. Woeful customer service. Several unfruitful emails and phone calls where they repeat parrot fashion when I was refunded. I have only been refunded a 5.99 delivery charge. I have asked for a manager callback but I’m not holding my breath. Reading other reviews the customer services manager is either too busy fire fighting the other similar complaints, or hopefully, has been sacked. This is at best utter incompetence but on face value, put simply, it is fraud. I have used this company without issue previously but would never deal with them again. You have been warned.”
“AVOID , customer service non existent . Ordered a top. Was far to big . Repacked sent back next working day. 2 weeks later item turned up and was accused of wearing it out . How can my partner wear it when it is to big!!! The I don't care and it's your problem attitude is disgusting. There are plenty of customer service focused designer websites out there lots of competition .spend wisely and not with Tessuti!”
“Ordered a top neighbour signed for it, opened box no item just a receipt, customer service terrible, couldn't care at all, constant emails no reply, phone calls to them, they would say we will get back to you, never did, in the end manger called me, said they couldn't do anything, so it was my fault, offered a 20 pounds gift voucher because of poor customer service, that never turned up, box wasn't tampered with so it would have been a problem there end but denying it, so I've lost out, there seems to loads of problems with this company”
“Worst company to order from, they promised a partial refund as they failed to meet their own SLA and they keep cutting me off their phone lines.
DO NOT USE THIS WEBSITE - I AM ALSO REPORTING TO THE OMBUDSMAN”
“Appalling customer service!!!!
My order was on for a next day delivery, i spent over £150 and the order was never dispatched! i rang 2 days later and they said its been put on hold because somethings not in stock, do they not tell their customers an order is late?
I go on holiday tonight and don't have my order or any money to go re buy these from a RELIABLE SHOP
WILL NEVER BE BACK HERE, EVER!!!!!!!”
“Service is absolutely shocking. Don’t think that because you have ordered an item online and paid for it that you will get it. They will wait until the day for delivery (in my case 3 days after purchase) then they will send you an email to say it’s out of stock and you will have to wait for up to 5 days for a refund! What terrible and disgusting service. Happened on 2 occasions now for me. You don’t expect it from a ship that sells such caliber as tradition but in reality it’s just small fish and they obviously can’t handle simple transactions. Go shop at Harvey Nichols instead”
“Similar experience to others. Order processed, money taken immediately. On fourth working day, tracked order stated on time for delivery next day before 9 p.m. Few hours later, order cancelled as out of stock. They will have accrued 29 days interest on my money alongside other customers treated similarly. Awful company would not recommend”
“Very bad customer service. I bought 2 items, they sent the parcel to someone else. When the package came back, they sold it again to someone else without even contacting me regarding my order. I do not recommend this company.”
“Really disappointing experience, spoke to multiple customer service agents across different channels who were all no real help there system failed and they didn’t know why even tho my bank and their own security team confirmed the payment had processed with no issues!! the one that said he could sort it out and call me back didn’t bother.. Very poor customer Service I wouldn’t shop here again due to the mess up.. No new clothes for holiday and money won’t be back in time to re buy 👎”
“Like whats happened to other customers , they take your order, take your money then you get a e mail , cancelled order and now waiting for refund .They should not take orders if they haven,t got the goods .”
“Very poor service can’t speak to anyone all automated. Systems says my delivery has been sent but nowhere to be seen 11 days later do not use them worst service ever !!!!”
“Absolutely shocking company to do business with, do not use this clothing retailer.
Customer service appalling, take your business elsewhere, you have been advised.”
“Would actually like to score this with zero stars but it won’t allow me . Placed an order and my money was taken, awaiting a dispatched email. After a week I didn’t receive ayrhjng and nothing was even showing that it had been dispatched made a call money returned and I cancelled order as fed up with the messing around . Over a week later checked online banking they have taken money out of my account again which I New nothing about . Now waiting to see if I’m refunded quite a large amount for clothes I haven’t actually bought . Do not use !!!”
“Buys a product they take money then 5 days later I receive a email product out of stock, thanks for that . Why take money and show in stock. And even better I have to wait up to another 5 days for refund absolutely shocking will not be using this site again”
