“Very bad customer service. I bought 2 items, they sent the parcel to someone else. When the package came back, they sold it again to someone else without even contacting me regarding my order. I do not recommend this company.”
“Really disappointing experience, spoke to multiple customer service agents across different channels who were all no real help there system failed and they didn’t know why even tho my bank and their own security team confirmed the payment had processed with no issues!! the one that said he could sort it out and call me back didn’t bother.. Very poor customer Service I wouldn’t shop here again due to the mess up.. No new clothes for holiday and money won’t be back in time to re buy đź‘Ž”
“Like whats happened to other customers , they take your order, take your money then you get a e mail , cancelled order and now waiting for refund .They should not take orders if they haven,t got the goods .”
“Very poor service can’t speak to anyone all automated. Systems says my delivery has been sent but nowhere to be seen 11 days later do not use them worst service ever !!!!”
“Absolutely shocking company to do business with, do not use this clothing retailer.
Customer service appalling, take your business elsewhere, you have been advised.”
“Would actually like to score this with zero stars but it won’t allow me . Placed an order and my money was taken, awaiting a dispatched email. After a week I didn’t receive ayrhjng and nothing was even showing that it had been dispatched made a call money returned and I cancelled order as fed up with the messing around . Over a week later checked online banking they have taken money out of my account again which I New nothing about . Now waiting to see if I’m refunded quite a large amount for clothes I haven’t actually bought . Do not use !!!”
“Buys a product they take money then 5 days later I receive a email product out of stock, thanks for that . Why take money and show in stock. And even better I have to wait up to another 5 days for refund absolutely shocking will not be using this site again”
“Will never order again , customer service took over a week to respond and proceeded to blame me as to why the product could not be despatched . Didn’t even bother to contact me saying my order had failed and said it was because I filled in the delivery name and address wrong which was a lie as I received a confirmation email , also made me wait until the 20th of July to get my money back , recieve confirmation email 3rd”
“Will never order from here ever again! I ordered my boyfriend a t-shirt for his birthday five days before so it would come in time for his birthday. However, this was not the case I waited two weeks for the item to come even though I paid 3-5 days delivery. I got in touch with customer service explaining what has happened they did not answer for ages. After two weeks of waiting I tracked my parcel which said it was on its way. The day after I revived an email from customer service who explained my item was lost! Was very disappointed and won’t be ordering from here again as is not reliable.”
“Order some Hugo boss shoes in store for a special occasion, paid extra on top of the standard delivery charge to have it delivered by DPD but some genius in their wisdom sent it with the carrier I didn’t want to use. This was then justified as they manage to lose the parcel. Impossible to get to speak to someone expect long waits listening to music, must have spent in excess of 10 hours trying to resolve. It’s now nearly 2 weeks since I intially ordered and I have still not been refunded. Their manager Karen(lady with an accent) is a rude obnoxios individual who promises you that she will look into it and come back to you yet 4 days later when I spend an hour trying to get through again she has the cheek to say I passed it onto another manager to follow up. When I showed my annoyance with this and said I will be leaving reviews regarding my experience she said she would be ending the call and I can wait for my refund as she isn’t going to do anything about it. I will be taking this company to a small claims court if I don’t receive with 7 days. I really can’t believe a company in the uk can treat its customers in this way. They all need to have some customer service training. This company is actually part of JD sports. I have messaged the director on linked in but still to receive a response! Avoid at all costs and if you want your item but from a competitor.”
“I ordered an expensive pair of trainers from Tessutii and they are lost in courier. They want me to wait 28 day for it to be resolved. I have filled all the form to confirm that the item was not delivered and shocked how they expect customer to wait for something they have paid.
Cannot trust this online retailer.
Disappointing customer service @tessuti @jdsports”
“I ordered a pyrenex tracksuit online. Both of the items were showing in stock so I paid and was sent an invoice by email. It wasn’t until 4 days later that I was sent an email saying one of the items were unfortunately not available but the other had been dispatched? I phoned the customer care line to find out what was out of stock and even a member of their staff advised me that the tesutti website was very unreliable with up to date stock and needed updating to fix this issue. Will not use again!”
