The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.92

3.9 Rating 937 Reviews

73 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

3.9

Based on 937 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 2nd February 2025

187

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant! I've always been a motorcyclist since my teen years and I'm now 50. Never driven a car my life. I used AA and Ricky J was my instructor. Great instructor, great sense of humor and made me feel confident since day one. A few months later and I passed my test first time! Thank you very much Ricky, much appreciated!!!!”

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Posted 2 months ago

“Driving instructors are great. However, I already knew how to drive. Instructor insisted I needed at least 3 more lessons before my test. I couldn't put together the money for that. When I asked about moving my test because I couldn't make it happen, the driver didn't respond. Then he cancelled our booking for the day of the test with only 2 working days left. I have two issues- one, he was obviously wrong. I passed easily. However, he reserves the right to decide not to take me to the test. Two, the timing with which the lesson was cancelled. I had to emergency book another company. I have complained and no one at the company will even take a minute to acknowledge that the timing was an inconvenience. What a terrible company with terrible service.”

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Posted 2 months ago

“Absolutely appalled when I saw a Young Chinese AA instructor in shirley Solihull driving all the way down the high street texting on his phone. Discrase”

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Posted 2 months ago

“Andre Quincani made an error with the date he verbally provided me with for my next lesson. Instead of accepting that he may have given me a different date to the one that he input in the AA system, making a genuine mistake, he called and got very aggressive with his tone and proceeded to insult me. This is not something you should expect from a driving instructor with the AA.”

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Posted 2 months ago

“Zahid Ali was fantastic from start to finish, always great with communication and helping me get over my initial fears of driving. Also was fantastic in giving me the confidence to drive in new conditions such as the dark and even a heavy storm once. Really grateful to have been able to pass first time especially thanks to his support over the last few months!”

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Posted 2 months ago

“Learnt with Christian in Plymouth. As an ex-biker I've got a heavy foot and a "I can make that gap" attitude, so not something that can be easily taught to stop. Very safe, well maintained car. Very good with the early lessons utilising the dual controls to assist in those early mistakes and keeping calm. You'll also get some good jokes and trivia along the way.”

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Posted 2 months ago

“Unfortunately, I wasted my time with this agency for nearly 4 years as an instructor. Your vehicle will be seized and they force you to pay the weekly franchise fee even though just allegations happened against the instructor. Which is obviously going to be happened in the UK They delayed providing a new replacement vehicle for 11 months. They kept promising. When it arrived, then it was dirty, missing of carpets and very low of fuel. Their diary is a big mess up. Probably unprofessional programmers created it. When you have to take your vehicle for servicing they always book it in as far as possible from your home because it's cheaper for them. The management is not knowledgeable, they are only interested in money. This is not a driving school, only an agency. The instructors are self-employed. If they don't like you as an instructor then on purpose the number of students will be reduced, but they certainly deny it. They only provide lengthy contracts. They are missing paying out hours and they blame the system. If you don't realise it then it remains unpaid. But the system never overpays you. My first pass rate is 99% for many years, but not because of this driving school agency.”

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Posted 2 months ago

“OVERWHELMED”

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Posted 2 months ago

“Passed my test”

The AA Driving School 5 star review on 25th November 2024

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Posted 2 months ago

“Wouldn’t have passed without Freddie’s help. Great instructor. Knowledgeable, explained everything clearly and provided helpful tips. Gave me the confidence to improve and pass. South London area, highly recommend to anyone looking for a driving instructor. 100/10”

The AA Driving School 5 star review on 23rd November 2024

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Posted 2 months ago

“I was taught by Sayeed Chowdhury and he made me feel comfortable and confident in the car from day one. I passed my test with flying colours and I fully recommend Sayeed to anyone looking to learn.”

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Posted 2 months ago

“Every time I booked a lesson, and booked time off work / swap days off to fit around the schedule, the lesson would be cancelled at 12am (roughly 8 hours before lesson). This has happened on more than 1 occasion. If you actually want to learn to drive and not just waste time constantly booking lessons just for them to cancel as it's not convenient for the instructor the night before, I'd stay far away from these. Terrible service and customer service. I will find the instructors name and address to this review. In the Watford WD3 area.”

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Posted 2 months ago

“Avoid Andre Quincani he is absolutely the worst instructor you will ever come across and AA will not do a thing about it even with previous complaints, the online chat does not work, the phone number provided tells you to go on online chat and hangs up on you. There is no email confirmation of asking for your refund and you can’t get refund on the lesson taken as the driver decides if you get a refund not AA. I eventually got partial refund after being persistent. Andre Quincani is a threat to learners and other drivers on the road. Kept telling me to keep going when the double dashed white line required me to stop and check for oncoming traffic on junctions. Changed my lesson time on the day of my lesson after sending 5 essay messages with his very own terms and conditions which he sais ‘dates and times of your lessons will be changed by me…’ he can change the lesson time whenever he wants but if I don’t agree with it I must in his words ‘then you can cancel that booking yourself and book another one that fits you’ which is not true because the system won’t allow me to change the lesson in short notice I would end up losing my money. He changed my lesson time 5 hours before my lesson but requires me to give him 48 hours if I want to change the lesson time. I only started driving 40 minutes into my lesson. Insisted I had to book 6 hour lesson just to go on the dual carriageway as it was very far away (lies). Initially kept jumping onto the steering wheel when there was absolutely no threat nearly injuring my arm till I gave him a look then he stopped and when I asked why he reached to the steering wheel he pretended not to hear or understand. He might even have hearing problems related to age as he didn’t understand many things I said to him. Didn’t give me any feedback just agreed with what I said. He tried to end the lesson 15 min early and when he realise I would not be booking 66 hours with him he started to get rude and started saying I would not pass my driving test and refused to let me practice parking when I had time. Didn’t come up with any lesson plan. Waffled on speaking slowly until my lesson time was up and then rudely left the car abruptly leaving me in shock but it got worse, he want to the boot and got a hoover while I went over to shake his hand then he proceeded to hoover the seat I sat in. Stay away from AA go indy they don’t value learner drivers at all.”

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Posted 2 months ago

“AA driving school is the best ever school to start with and my driving instructor raj kumar (RAJ). i passed my test west whickam he was amazing taught me so much in a little amount of time and made me so much more confident in driving.”

The AA Driving School 5 star review on 18th November 2024

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Posted 2 months ago

“Minara Bibi - avoid this instructor. She talks a lot so a lot of session time is wasted at her talking at you. She is very good at bringing your confidence down and persuading you need a lot more lessons before test ready. And lastly, her pricing is dodgy. She charges upward of £200 quid on test day. Avoid her.”

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Posted 2 months ago

“My instructor zahid has been a brilliant instructor very helpful and understanding he explains very well and clear. He Motivates you and makes you feel confident whilst learning I recommend him to anyone who wants to learn and pass on there first time I have enjoyed my learning experience with him and I have passed Thankyou zahid :)”

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Posted 2 months ago

“Their driving instructors drive like they have a blind fold on. Cut me up, brake checked me and then had the nerve to give me abuse. Must have forgot he was driving the company car.”

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Posted 3 months ago

“My instructor Shahid was excellent, very informative, and also generally a good guy to talk to. Passed my test thanks to him and the company.”

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Posted 3 months ago

“I have had a very bad experience with the AA. My instructor was a trainee and didn't pass his ADI part 3. I requested for a refund of more than £300 as of the 6th of November and still haven't received it. I had a chat today 13th of November with the same person only for him to tell me that I hadn't requested for a refund. Unfortunately for him I had a screenshot of the chat so referred him to it. Very incompetent person he was. I even requested to speak to someone else other than him but he didn't let him. It has really stressed my out as I have booked a lesson with a private instructor and going to use that money to pay for it. I'm very disappointed with The AA.”

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Posted 3 months ago

“Had lessons in Bristol with Alan Leach. He was always patient and explained anything I asked about. He never asked for commitment to regular lessons, which was helpful given I had a limited budget and changing timetable. I think his style of teaching takes a few more lessons than other instructors, but it never felt like he was trying to push unnecessary lessons on me. I passed my test first time with only one fault, so no complaints there. I got the impression AA instructors work independently, so I can’t say anything for the organisation as a whole, but I would recommend Alan to anyone in Bristol.”

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Posted 3 months ago

The AA Driving School is rated 3.9 based on 937 reviews