The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just rescued by AA in Ballinteer Dublin can't praise the driver enough couldn't do enough for me”

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Posted 3 months ago

“Rude gate agents. Incompetent and entitled as if customers are begging for their business”

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Posted 3 months ago

“Scammers and Liars! Stay away from them at all cost.”

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Posted 3 months ago

“Absolutely disgusting 🫣 waiting nearly 3 hours for a breakdown van. Sat in the car in the freezing cold. Contacted the AA customer services to cancel the request for a van not to come out, took nearly 10 minutes to speak to someone. No apology when we explained we couldn't wait any longer. Terrible service.”

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Posted 3 months ago

“I had a really bad experience with this scam AA recovery company, I've been paying my policy each month so today my van got injector fault light on the dash and engine light came on so I decided don't keep driving and get recovered by AA cos it was worried I might damage the engine if I keep driving, when recovery guy came he asked me what happened with the vehicle and I explained to him that I was finishing my delivery so he got the idea that Its commercial van, so without even checking what's wrong with the vehicle he would wanna charge me straight £82 because the policy needed to be upgraded for commercial use. So ok I paid for that and my policy got upgraded over the phone, the guy just plugged the diagnostic and says nothing wrong with the injector and it must be only some sensor fault that needs replacing and you can safely drive the vehicle home, charge me that money and didn't even wanna tow my vehicle to home,. Company just made £82 from just plugging that diagnostics and got upgraded customer policy. Not very happy at all I will now cancel this shyt policy.”

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Posted 4 months ago

“Excellent service. Fixed the problem with my car. Very helpful.”

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Posted 4 months ago

“AA refused to come out to flood damage. Green Flag did and fixed ny car”

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Posted 4 months ago

“My car breakdown at 4am i waited til 9am , went and used the around 7.30am , The engineer said he came he didnot see me near my car and he left., yesterday in Hainault , i waited for more than 5hrs , him he cannot wait for 10 mins , i need to call a local car garage to sort my car.AA Its big scam i cancelled my policy.”

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Posted 4 months ago

“Today, I called to enquire about recovering my vehicle and spoke with Sally in the breakdown department. Unfortunately, she came across as entitled and rude, making the conversation more about her rather than focusing on my needs as a customer. Sally informed me that the AA could not attend because my vehicle has no MOT. I asked her where this policy is stated and where I could find this information. Instead of providing assistance, she had the audacity to say, "I feel that you're calling me a liar." Firstly, I do not know her well enough to make any such allegations. Secondly, I believe I should be able to ask for information without being met with defensiveness. Lastly, it feels inappropriate for her to make this situation personal. Since we are considering feelings, I would like to express that I feel nobody seems to care about the frustrations she might be experiencing as a staff member interacting with customers. It is important for employees to keep their personal frustrations separate from their roles. I believe if she is easily triggered by customer enquiries, she may not be suited for this position. Customers should not have to deal with individuals who bring their personal problems to work. All of the above are my feelings, much like hers regarding our interaction. I encourage you to train your staff to provide courteous service. Just as you expect civility from your customers, I believe the same standard should apply to your employees.”

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Posted 4 months ago

“Just another scam insurance company like any other.Straight garbage”

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Posted 4 months ago

“It was a horrible experience. We booked a trip from IND-MNL and were told that we would need to get between airports on our own. The AA agent informed us we would get a refund because we booked within 24 hours. That's not true, so buyers should beware.”

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Posted 4 months ago

“I don't know where to start with this company. I'm a female in my late 30s and after my Dad made me join The AA for winter months I decided to go for it. I have a BMW 1 series 2014. It has never broken down and I have never had any issues with it apart from a few break pads and tyre changes. Last month when we had the first batch of cold weather and temp drop my car made a banging noise on start up. I got a bunch of lights on the dashboard including the engine sign. My car then filled with smoke (as well as the exhaust was smoking). I was too scare to drive to work so I called the AA immediately. An engineer came out and said theres an issue with the engine turbo but I should take it to a garage asap and not drive it. When I took it to a garage I was told the head gasket blew and I cant drive it. I left my car and called the AA daily to check on updates. I have never claimed before nor have I ever had this happen to me in any car I've owned. I was told the engineer needs to come out to assess the damage. It took 2,5 weeks for an engineer to attend and another 6 days for the report to be submitted. In the meantime I had to pay for the garage to get the car back, I paid out over £1200 to get a new head gasket, oil cooler, pipes and several other things that had failed that morning stopping me from driving the car. The noise was unbearable. I finally got the call from AA today - I spoke to Ryan from Parts & Garage Claims who said the engineer report stated the issue was there before with the car and nothing is covered! He also continued to accuse me that its an ongoing issue and happened way before I had taken out the policy. I was then passed on to Nick - the Manager who carried on accusing me but added in that more accusations such as the Policy was 3 days old when I claimed, accusing me of insurance fraud. I was visibly upset, had a panic attack and it has affected my health in a serious way. I proceeded to say that I have lost out on £1000s of loss of income due to not being able to get to work for 2 weeks without a car, as well as having the policy for a month before it happened. Nick then proceeded to accuse me after I stated that the engineers report didnt say anything about other failed elements in the car. The said engineer didn't bother to check anything besides the head gasket, however there were 5 other things that failed and I had to pay for. This was ignored by Ryan in CS and Nick the Manager. I am truly appalled and shocked how I have been treated and will be filing legal action to get justice. I am appalled how any human can stoop to that level and accuse a customer for wanting to lose their own income deliberately and on top of that to pay out thousands for repair. In total this issue has cost me £2400 and AA has accused me of doing this on purpose. All calls are recorded that I intend to use in court and I also have luckily kept all MOT receipts and service receipts where its evident the car was in perfect condition until the incident I reported. AA has taken someone's misery and turned it into reasons not to pay on top of accusing their customers. Anyone who is thinking of joining AA - DONT DO IT! Especially if you want to add on Parts & Garage cover that my dad recommended to me in good faith being a single girl living alone. I deeply regret this decision and now have a long legal battle ahead of me. STAY AWAY!!”

Helpful Report

Posted 4 months ago

“Appalling Service! I have been a fully paid up member since 1999. It took almost three hours for a mechanic to arrive. When he did he was unsociable and without even getting out of his van told me that my vehicle was no longer covered due to a change in the company policy. I couldn't believe it and subsequently made a phone call to complain cancelling my membership I was told this couldn't be done as the computers had crashed I was to phone back !! Not impressed is putting it mildly.”

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Posted 4 months ago

“I had a terrible experience with AA last week. They were supposed to send recovery to my home address and gave me a quoted arrival time, but they kept delaying it. After several hours of waiting, I received a call informing me that they needed proof the car had been diagnosed at a garage prior to the issue. I was shocked – after waiting all that time and missing work, they canceled the recovery. This company has been nothing but frustrating, and I regret choosing them. I will not be dealing with them again”

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Posted 4 months ago

“Our car broke down in the basement car park in Asda, Rugby, last Friday 29th November 2024! AA we're called at 12.06pm. The signal was non existent so we had to go up to ground floor level. You cannot speak to anyone...press this press that, then you have to get the ap!!!! I could not access the ap so my husband had to do it! Good job he was with me!!!!! So it took a further 15/20 minutes to get through and onto the ap.... Initially we were messaged that a mechanic would be with us 13.10, we then had messages every 1/2 hour or so to say there was a delay, delay, delay !!!! Eventually a mechanic turned up at 16.40 YES! you read it correctly FOUR AND A QUARTER HOURS LATER !!!!!😡😡😡. There was no 1/2" of snow, no howling wind, no 10' floods, no earthquake...nothing! My frozen food had defrosted..so fish, prawns,burgers had to be chucked...totalling £22 ! The mechanic said the time we had to wait was not on!! and... did you know? you can have A CAR HIRE FOR 72 HOURS!!!! WE WERE NEVER ADVISED OF THIS, SURPRISE SURPRISE, THERE IS NO MENTION IN THE ONLINE CONTRACT !!!!!!!!. This was not a "BAD" experience! It was ATROCIOUS !!!!! APPALLING !!!!! DISGUSTING !!!!! Firstly, I EXPECT a phone call from this company with an explanation!!! Then compensation will be discussed!!!!! I WAS AND STILL AM FURIOUS 😡😡 So get in touch !!!!”

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Posted 4 months ago

“12 years member for flat tire asked £350 to recovery and no repaired my tyre I call private recovery company and paid £200 for recovery”

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Posted 4 months ago

“What went wrong with the AA breakdown service? Well the only thing that went right was they came out quickly. After that things went quickly downhill! The breakdown guy did not understand a simple fault code. I spoke to 4 different AA advisors for the report on the fault & they all said different things. I kept having to read my policy terms to them. Overall it would have saved me a lot of time and hassle if I sorted the recovery & issue myself in the first place as I had to anyway!!”

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Posted 4 months ago

“AA is a nightmare,been waiting for recovery for more than 12hrs,when you call them they put you on hold for more than 30mins and what would follow is cooked up lies whereas they dont give a hoot if u freezing cold,its a big shame indeed,very disappointed,so unprofessional”

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Posted 4 months ago

“The AA Customer Solutions is refusing to engage with me in any way. This appears to be their way of avoiding reality. I am having to resolve my life threatening complaint through legal channels. Shameful behaviour, in my opinion.”

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Posted 4 months ago

“I join aa and my car broke down far away from home unfortunately the membership didn’t cover it. so I end paying £300 for the recover. The staff there are a joke they put me in wrong address so the company troll recover won’t coming because they came twice and on the App it keep saying coming and I keep calling 6,7 time each time I call the diff Staff say same thing! It the weather be patient.the staff thete Are unbelievable and and bloody joke.So at 6pm I have enough and decided to call and wanted cancel and refund and finally one staff finally understand and he have to delete my case and restart new one. And 7 pm the recuse recovery came. Unbelievable 8hr waiting cold and wet hungry would you imagine if I was with my family and kids?”

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Posted 4 months ago

The AA is rated 2.8 based on 1,946 reviews