The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disabled lady on my own.Waited in the dark off a country rd. Got really cold and upset. Took just over 4 hours to get to me. Ive been with the AA since 2013. I cannot risk feeling that vulnerable again. Im going to cancel my membership”

Helpful Report

Posted 2 years ago

“Broke down at dangerous junction, took over one and half hours to get to me.”

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Posted 2 years ago

“AA COVID cancelled flight from Joburg to Toronto in 2020 but told me "don't worry your credit is safe". Cost my wife and I >15000 to return home on SAA and AC 2 months later. My safe credit turned out to be a fiction. AA Customer Relations extended credit 2X because of COVID .... good. However, when I tried to use it "Booking" said no credit existed and it had expired even though it showed in AA Advantage membership. "Booking" than told me credit was only good for same leg of flight from SA to Canada. I booked elsewhere but contacted Customer Relations for a refund showing available in my AA Advantage of $1900+ each. Customer Relations sent me to "Refunds" to handle. 'Refunds" told me that refunds only given within 1 year of cancellation. They didn't mention this at any time when they cancelled flights or in any of many correspondence since. Does right hand know what left hand is doing or is this deliberate policy to defraud customers? Never will fly AA again.”

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Posted 2 years ago

“Took 30 minutes to answer the phone. Waited on motorway junction for over 2 hours. Eventually I drove my car off the motorway thus completely ruining my tyre.”

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Posted 2 years ago

“"I have had no dealings with AA since registering with them, all very clearly and simply handled. I am shocked at the size of the increase for next year and shop around."”

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(Home Insurance) - Posted 2 years ago

“3.5 ton Vehicle reportedly breakdowns and not driving as head gasket blown description given to AA . Rescue came with small recovery , even though it’s 3.5 ton vehicles ,the breakdowns mechanical state known along with location of vehicle very dangerous. Policy of sending smaller vehicles first to investigate such situations is total nonsense. Very disappointing as this happens regularly with AA members.”

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Posted 2 years ago

“When you break down in the middle of nowhere the AA app is useless. It also has trouble logging you in. If you're on a busy road you're not looking up like you would be on the phone to observe cars whizzing past your broken down car. So the app is a bad idea. It actually puts you at greater risk of focusing too much on your phone than being aware of your surroundings. If you use the phone you get a 30 seconds automated message about safety. However the message is a basic one and anyone with common sense will have automatically done it. When you get through to an advisor they repeat the same message. In my opinion the phone call is the better and safest option as you're looking up at the traffic and you're aware of your surrounding. With the app you're looking down and distracted. Plus it needs regular updates running and it will log you out.....”

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Posted 2 years ago

“My car was broke down on m6 at 6 in the morning and when i called i have been told i was on priority and waited 3 hours the guy brang me to a safe place which was a 5 minutes drive and now i am expected to wait another 3 hour for AA againg even though i have 3 kids in the car and all they say is sorry and we do not say sorry when we have to pay but when it is the other way around then we have to wait This is ridiculous 😒...”

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Posted 2 years ago

“"I haven\u2019t used the AA in previous years, but so far they have been helpful in my move to a new house. I asked to transfer the policy as it is mid-term and not up for renewal until November. After being questioned on the type of property I have moved to, I was told there was an Admin charge of \u00a312.50. I felt this was a fair charge, and was happy for them to deduct it. "”

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(Home Insurance) - Posted 2 years ago

“Left us stranded over 12 hours and had to get a private recovery truck to get us home at at 5am at our own expense. First few hours was in baking hot sun with no water. Will be taking legal action!”

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Posted 2 years ago

“Gold member for years. Bought new car today, just before got home, lights flashing on dashboard so called AA at 9pm. 45mins later they finally answer phone saying someone would be here in an hour. Then message stating running late, be here at 00.05am. No sign by 00.30am so called AA back, had to wait 1HR & 20MINS before they could be bothered to answer. 2am still no sign but finally got to speak to someone who said they had come out but no one here. NO TEXT MESSAGE TO SAY ON THE WAY, NO LORRY OR VAN OR FLASHY LIGHTS AS I STAYED BY THE WINDOW THE WHOLE TIME. Now they say its ANOTHER 3HR WAIT. All this while I am waiting to see my son in hospital who was born 14 weeks premature. I told the AA person on the phone, HIS ANSWER, CANT YOU GET TO THE HOSPITAL ANOTHER WAY WITHOUT THE CAR!!!!!!! WHY WHY WHY do I bother being a member”

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Posted 2 years ago

“I have had the worst experience with AA . I had a waiting time of 3 hrs and I was a woman on my own . They lied the entire way through , from continuing to move waiting time and then on arriving I was told they couldn’t tow me I would have to book it ! They are taking the fee and not delivering what is promised and I would like to add I have the most expensive cover ! I will be terminating my contact which is quite frankly a complete con !”

Helpful Report

Posted 2 years ago

“I called the AA today, after a noise from my front wheel made my stop, and decided it was unsafe for me to drive any further, I had no Internet connection so could not connect to the AA app or what 3 words, so called instead. Amazing quick response from the lady on the phone, who understood where I was, and the guy's turned up in half an hour...fixed the problem at the roadside within 30 minutes. Thank you Craig and colleague. Couldn't recommend the AA enough.”

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Posted 2 years ago

“Disgusted with the lack of service from the AA and the situation that my girlfriend was put in thanks to the organisation. Obviously women's safety is of no concern compared to the opportunity make a few ££. My Girlfriend was ran into a ditch on a single track country road by another car. The AA told her she was priority and would take an hour. 4 hours later shes still there, on a lonely area with limited phone signal and partially blocking the road. AA just kept deferring the time. Eventually a tow truck arrives, the AA charged £300 for this, the company that arrived stated they charge £150 for the same service. So AA took advantage of the accident kept her waiting 4 hours in a vulnerable situation and made sure they made a profit in the rescue. She's paid for the highest level of AA cover, all they did was phone someone else and make some ££ on it. The second time the AA have let her down. Previously a few months earlier after a breakdown a promised 40 minute wait turned into 3 hours in the rain with 3 kids in the car, every text message from them added another hour to the ETA. In the end she contacted a local garage and cancelled the AA call out. Safe to say with renewal due we wont be using them again, I've already cancelled my membership several months ago after my own experience poor service. James”

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Posted 2 years ago

“took advantage of the fact I don't know a lot about cars, overcharged me £300 for a pick up when other mechanics have since told me they should have said i can drive home as was only 2 miles away. When I tried to complain the process took 3 months with no results - so I have given up. Very disappointing as they're supposed to be 'the best' (most expensive)”

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Posted 2 years ago

“Had automatic renewal which says been upgraded to a Gold customer with extra perks. The charge for the year is £307-19. Looking online if a new customer the same cover is £169! So loyalty buys an extra cost of £138.19. My dads policy, i am trying to sort, wouldn’t speak to me without authority; he has emailed them to authorise them to speak to me; saying not had that and will take 5 working days to acknowledge the email and then i need to call. This has been going on for nearly 2 weeks.”

Helpful Report

Posted 2 years ago

“I have been with AA for a number of years now, the way I have been treated yesterday, I have never been let down like this by any other organisations. I booked a breakdown on the app at 4:45pm, I made a phone call via the app to explain the problem in depth details. I specifically told them my vehicle has fuel leaked out, it is an automatic, I’m stuck in a petrol station. I was told that someone would be with me in about an hour time. Two hours later, I received a phone call from one of ‘Jackson’s Of Birmingham’ employee, he stated he would be with me in a few minutes, the gentleman came in an ordinary van to my surprise, he opened the bonnet of the vehicle asked me to try and starting it, I did as I was told, he realised one of the fuel pipe was split therefor it was leaking fuel. I was told that he would call for a truck to come and pick my car up, I was specifically told to wait for a phone call. That phone call never came, at 8:24pm I phoned AA, it took them 1 hour and 15 minutes to answer my phone call, which only lasted 2 minutes, I enquired about the truck which was supposed to come and rescue me, I was told no one had notified them! I explained to the lady I have been waiting over 4 hours for a rescue with false hopes, I was told she would send a truck out as soon as possible. At 10:37pm, I received a phone call from a number in London, some lady said the driver will be with you in 15 minutes. The driver did come but again he was driving a van and not a truck. When he looked at my vehicle, he realised I needed a truck and not a van, he contacted AA directly but they asked him to deal with it, it took the gentleman 45 minutes to take my back 2 wheels off, attach different wheels to it. I ended up being towed to my garage at 01:00am, it was a 2.1 miles distance from where I broke down, it was obvious the garage was going to be closed at that time of the morning. It took the AA gentleman a further 45 minutes, to take his wheels off my car and put mine one on again. From calling AA for a rescue at 4:45pm, they finally got my car to my destination (2.1 miles) at 01:45am. I thought RAC was bad with a 90 minutes response time, the AA took more or less 9 hours for a 2.1 miles rescue. It’s a good thing I had access to another car, otherwise my phone battery would have died and then I would have been stuck. Usually when AA completes their job, they always send you a questionnaire on how they had performed, this time they didn’t bother to do so. Moral of the story, I would keep far far away from this organisation it’s absolutely a joke.”

Helpful Report

Posted 2 years ago

“Car on fire on motorway. Wife. Child. Two dogs. Told AA of fire. Fire brigade and police out. 3.5 hours getting queue bumped and dumped. Online form ignored despite receiving so called priority call back - never came. Still waiting 5 hours later. Horrendous. Avoid at all costs. Paid thousands over the years. Never called once but the time I needed them they were not there.”

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Posted 2 years ago

“Terrible service Called at 2.30 someone attended at 4.30 said he needed truck, left us on busy SOS area, called and told be an hour several times Then said it was logged as an unattended car with no people !!! After 6 1/2 hours on a dangerous road someone turned up ! Terrible service, car not a massive priority but I thought people might be !!! Was told by them to call the police ??”

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Posted 2 years ago

“Its the stupid technological world we live in today. My car wouldn't start. I called the AA. Automated voice told me a text was coming. Opens the text which had a link to a web page. Filled out the web page. Hit the submit button/icon. It just sits there. Doesn't go anywhere. Tried ringing them but 30minute wait. Gave up. Then rang Green Flag. Got a call back organised. Man came out, he couldn't fix it so a recovery truck was sent out and car was dropped off at my service garage. Called AA this morning but they wanted another £95 because the garage was within 1/4 of a mil of home. What a disgusting company. I have been with them since 2006 and only used them trice in all those years. Horrible company. Will probably wave goodbye to them this August. Good riddance. Greedy barstewards.”

Helpful Report

Posted 2 years ago

The AA is rated 2.8 based on 1,946 reviews