The AA Reviews

Name: The AA
Rating: 2.85

2.9 Rating 1,906 Reviews

46 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.9

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 22nd September 2024

"I ordered an AA inspection for a potential new car, and the experience was dreadful from start to finish. I used their inspection service for an Audi, paying \u00a3235. Despite this high fee, the inspection was outsourced to third-party inspectors. They checked the car and assured me that there were no issues with the bodywork or any other problems, providing a report that everything was in perfect condition. The inspection took place in a car park, and they failed to notice oil in the shock absorber, essentially just taking some useless pictures.\r\n\r\nWhen I traveled 2.5 hours each way to see and purchase the car, I immediately discovered that it had been poorly sprayed and painted all over. This was obvious to the naked eye, both in sunlight and shade. Opening the car door revealed rough edges of paint. The windscreen had been replaced with a cheap one, poorly attached, and none of this was mentioned in the report.\r\n\r\nUpon noticing these issues, I used a Thickness Gauge to further inspect the car and recorded a video, from which I will attach screenshots. Additionally, the non-Audi windscreen replacement was easy to spot. The inspector did not send any pictures of the car\u2019s oily suspension, and the inspection was conducted outdoors, not in a garage. I suspect there were more issues with the car, but I stopped my inspection and drove back due to these significant problems.\r\n\r\nOtherwise, I cannot understand how such obvious flaws were missed. I am convinced this was intentional.\r\n\r\nAfter writing to their customer service, I received this response:\r\n\r\n\u201cWe can only inspect the vehicle as presented on the day of inspection, regardless of weather conditions. It is also a possibility, whilst we are not suggesting this, the windscreen may have been replaced after our inspection. Whilst we accept you may remain dissatisfied, the decision has been made not to uphold your complaint and no further action will be taken on this occasion.\u201d\r\n\r\nHowever, I could easily see the paint issues and verified them with a thickness gauge. The windscreen was the same as in the report pictures, and I don\u2019t think the seller could have changed it overnight. And they didn\u2019t want to be responsible and just do a refund.\r\n\r\nOverall, it\u2019s absolutely unacceptable for a company that charges a premium price for their inspections. AVOID this company. It\u2019s a scam. Don\u2019t buy anything from them. They just want to take your money and not provide a proper service.\r\n\r\nI have already started the Mastercard Chargeback and am now preparing to sue them with my lawyer."

Nasimi Mamedov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well i am about to tell you On breaking down on the 23 oct 23. I was relayed home having relay cover iwas happy after a 4hour wait.You may was the vehicle repairable must pass on this as the AA sent a sub contractor. Now I find myAA insurance has increased by22.5%.All because my vehicle was relayed home they say i made a claim. How can you claim when you have relay cover”

Helpful Report

Posted 7 months ago

“As a platinum member spending £650 per year the only time I needed assistance on the M11 at 12.0pm I was assisted at 2.45 pm. I had already sorted the air lock problem to find when th AA man arrived said yea k ok where are you going I told him he said he needed to go there and if the AA called to tell them he was following me but gave me his mobile number and said if it broke down he would call”

Helpful Report

Posted 7 months ago

“On hold too long but received 4 calls to renew”

Helpful Report

Posted 7 months ago

“I wouldnt recomend using them. I have used the AA driving school and am having problems. Also there is no number for the AA driving school so clearly spending £70+ means nothing to them as they have bad customer service where the customer service is basically an online message where employees sound like robots and same the same thing everytime.”

Helpful Report

Posted 7 months ago

“You won't let me cancel my insurance with you. I have now been paying 2 monthly insurance premiums. If I have a claim, can I claim on both. I want my insurance cancelled as of 1 st May 2024 and all subsequent payments returned to my account.”

Helpful Report

Posted 7 months ago

“I’m 77 years old and was left at the services for over 3hours and the only contact I had from the AAwas to add a further hour each time to their ETA after being told by the duty services manager that the AA often left people there overnight I made my own arrangements and my local garage in Plymouth came over 150 miles and rescued me all before any further contact from the AA. The service is a joke and I shall be cancelling it ASAP. Do not be conned by this organisation”

Helpful Report

Posted 7 months ago

“Our car packed up on us while on holiday, near penzance, Wednesday just gone. AA were quick to come out and look at it, and ended up having to be towed home. An arrangement was made for me and car to be picked up this morning (now yesterdaymorning), and start long journey home to Hampshire. My first guy (David, think his name was) was on time and brilliant, took me as far as he could, and dropped me at a services. Got there at about 4.15 ish, that's where the magic ends. Was kept waiting till nearly midnight before I was picked up again, only to be told.....I'm going to another services....and here I am at 1.25am, female on my own, waiting for a text to even tell me when someone else is coming! Nothing......so 14 HOURS after first pick up, I'm STILL not home. Just disgusting.”

Helpful Report

Posted 7 months ago

“This review is about AA’s business partner. My car broke down on Wednesday and AA sent out Rowes Towing in Tauranga. The short story is after waiting 3 hours and getting two different trucks they couldn’t load the car and canceled the job. Not even sure why AA would partner with such a shoddy company. The positive is DVT (Downtown Vehicle Towing) came out and had car loaded, secured in 15 minutes. Even though understand not AA, though why they partner with the first company and they have the contract seems stupid”

Helpful Report

Posted 7 months ago

“On May 7, for anniversary trip, there was a maintenance issue which had been reported 6 times, and ate the entire 3 hour layover we had in Philly, flying to Venice. Because we missed, we lost $500 in Venice, had to spend another 300 in Philly for a hotel. On our return, the intl leg was perfect, but out 4:54 connection to Pensacola has now been delayed by 6 hours, with no end in sight. They are short of crew and sympathy and seem inept..we will try hard to NEVER book again with aa.”

Helpful Report

Posted 7 months ago

“After waiting five hours For recovery, a representative from the AA came and told me that we would have to have the vehicle removed by a tow truck as he was unable to do it. He said we could set it up for the next day and we give him all of the information of where the garage was And he said everything was fine and said everything was set up for collection the next day at 3 pm the next day, the vehicle had still not been recovered so I called the AA I was told that their representative had just said the case was pending and nothing was set up. I was then informed that the recovery was unable to happen unless I upgraded my policy as they said that the garage that we had agreed on was outside my policy limits. But surely once the AA representative Had already agreed that recovery could take place to that garage, I’m sure that the AA should honour their agreement especially when I’ve already waited, five hours on the night, and another full day has elapsed with my car still stranded”

Helpful Report

Posted 7 months ago

“Flet really let down my the AA cracked my axle and my car was not drivable so called the HELPLINE was told it would be quicker the use the app so did this put in all the information required and was then given other contact number rang that spoke to a man who informed me they would cost me £300 for them to attend luckily I didn't end stranded so I ring the garage were I have my car repaired and guess what they came out to collect at quarter of the price how can they justify that price tag absolutely ridiculous taking payments every month then asking for a large payment to get you safely home what joke”

Helpful Report

Posted 7 months ago

“Absolutely rubbish serivce on car insurance no option to change your car online and when you ring them they will tell you that they can not change the car been with them for 2 years but i would say Absolutely non sense service,avaoid them at any cost better try go skipy aviva but never ever AA”

Helpful Report

Posted 8 months ago

“Expressing my extreme dissatisfaction and disappointment with the recent experience I had with AA breakdown service, particularly regarding the usage of the AA app. As a new member of AA Breakdown Service, I eagerly installed the AA app on my phone, intending to utilize it as a convenient means of accessing the services in case of emergencies and tested it to make sure its working. However, I was appalled to discover that after reporting my first breakdown following the activation period, I received a call demanding £150 to come out due to allegedly using the app before the 24-hour grace period. This experience has left me deeply frustrated and disillusioned with the service provided by AA Breakdown. Not only was there no mention of any such grace period or potential charges during the sign-up process, but the manner in which this situation was handled by your team is utterly disgraceful. Instead of offering assistance and support during a stressful situation, I was met with unexpected financial demands and a complete lack of empathy. Furthermore, I find it unacceptable that the AA app, which is promoted as a helpful tool for members, is seemingly designed to trap users into incurring additional charges without any prior warning or clarification. I strongly advise other potential customers to exercise caution when considering AA Breakdown Service and to avoid relying on the AA app, which appears to prioritize profit over customer satisfaction. I cancelled my service immediately.”

Helpful Report

Posted 8 months ago

“Travel all over the world First time with AA. Never again. Coming back from Cabo Mx. Delay after delay. We had frozen fish on flight that made final destination without us. Not one person seemed to care. Nasty customer service. Never again.”

Helpful Report

Posted 8 months ago

“Broke down at Glasgow Airport, but had to leave vehicle to catch flight, aa attended but vehicle undrivable. Will not come out again to tow home as apparently can't come out to same job twice!?”

Helpful Report

Posted 8 months ago

“BOYCOTT “UN-AMERICAN AIRLINES” American Airlines has ABSOLUTELY NO!!!!!!!! customer service. The leadership at AA is completely out of touch with what’s going on with the company!!! VERY POOR service,,,, PLANES THAT ARE NOT!!! RELIABLE AND CONSTANTLY BREAKING DOWN CAUSING DELAYS!!!!!ABSOLUTELY NO COMPENSATION FOR THEIR FAILURES!!!!!! They do NOT care about their customers or the quality of service, and this goes RIGHT TO THE TOP!!!!!! This is the worst customer service rated airline!!!!!!! Just read all the NEGATIVE REVIEWS!!!!!!!!! Had an early morning flight,,,, got 3 emails saying the flight was on time, and 3 emails saying the flight was delayed??? Called the AA customer service phone line, and the auto attendant said my call would be answered promptly in 1 hour and 3 minutes,,, so I went to the airport only to find out the flight was delayed buy 7 HOURS on a PERFECT WEATHER day, and the plane was on the tarmac from the night before. All the crew showed up EXCEPT FOR THE PILOT. (Was He To Hungover???) We were FINALLY TOLD THIS AFTER PRESSING THE ISSUE MANY TIMES!!!!!!. Had 1st class tickets, missed my connection, had to stand in a line for 2 Hours to get boarding passes, then my wife and I didn’t even have adjoining seats on the re booked flight!!! Instead of getting to our hotel @ 1:30,,, finally arrived @ 9:30 pm. Missed all my afternoon meetings, and the hotel restaurant was closed,, no dinner!!!!. I paid almost $5200 for these two 1st class tickets, and AA offered me a $25 voucher,,,,, WHAT A JOKE!!!!!! THIS WAS A FAILURE OF AMERICAN AIRLINES NOT TO HAVE AN EFFECTIVE CONTINGENCY PLAN IN PLACE FOR A STAFFING ISSUE AND DID NOTHING TO COMPENSATE US FOR THEIR NEGLIGENCE!!!!!!! AMERICAN AIRLINES HAS BECOME A POORLY RUN AND MISMANAGED JOKE OF A COMPANY !!!! THEY HAVE NO!!!!!! CUSTOMER SERVICE AND DO NOT GIVE A DAM ABOUT THEIR CUSTOMERS OR GIVING GOOD SERVICE!!!!!!!!! PLEASE BOYCOTT “UN-AMERICAN AIRLINES” YOU’LL BE GLAD YOU DID!! ALREADY BOOKED WITH DELTA ON MY NEXT TRIP!!!”

Helpful Report

Posted 8 months ago

“Have AA breakdown and insurance cover, another driver slashed my tyres and the AA took 40 minutes before phone went dead and they had a conversation with the police to recover my vehicle to be put on a merry-go-round circuit of who was responsible to recover the vehicle in a hair raising situation before phone went dead and never recovered vehicle. Taking a possible 8 weeks for complaint to be dealt with .Please panic your with the AA”

Helpful Report

Posted 8 months ago

“I am absolutely disgusted with AA and the lack of empathy displayed during my recent breakdown. My partner decided to change her vehicle so we purchased a Jaguar iPace. Whilst we were initially impressed with the car, it broke down 170 miles into its 230 mile journey home on the day of purchase. Obviously this isn’t ideal and is already frustrating, I called the AA having become a member when I made the poor decision to go with them as they were cheaper than the RAC who I had been with for 15 years and never called out once. The AA were fantastic at first but this soon stopped. They incorrectly explained that my car wasn’t taxed so they would move the car to a safe location but not fulfil their contractual obligation to recover it to any Uk destination as per the policy I have in place. I explained that the vehicle was in fact tasted as it was jus stone that day as we had just collected it the same day but the DVLA had simply not updated their system yet. Somehow this became my problem as the AA refused point blank to recover it despite having the invoice and all the paperwork including the new keeper supplement dated that same day! I also explained that the road tax is free so I have no reason not to tax it and if they check on the GOV website, they will also see that the V5 was issued that same day as advised. The AA we’re NOT interested and instead invited me to pay £305 to have the car recovered which I had absolutely no option but to do. I am extremely concerned that if my partner had been in the car on her own or with our young children, the AA think it would have been acceptable to dump them at a services without any care for their welfare. I am genuinely disgusted at this attitude. I completely respect that if a car isn’t taxed they shouldn’t assist but not when all the evidence is present to prove the car was collected THAT DAY and taxed! Needless to say, I am cancelling my membership with them and rejoining the RAC who are also now £3 a month cheaper for the same level of cover. Don’t do it guys, they are not on the customers side at all.”

Helpful Report

Posted 8 months ago

“I've had AAA for over 30 years paying $200/month of late with all the increases. Today, my wife lost a tire on the freeway and called for assistance (for only the second time on our policy). A "computer glitch" prevented verification of the policy and they would not dispatch a truck for over 30 minutes. An hour after that, the truck arrived. She sat feet away from freeway traffic for 90 minutes. I am so furious that I canceled after a terrible phone process. What a sucker. Find better, cheaper service.”

Helpful Report

Posted 8 months ago

“Excellant service from the the first call the engineer arrived within 1 hour and resolved the problem”

Helpful Report

Posted 8 months ago

The AA is rated 2.9 based on 1,906 reviews