Name: The AA
Rating: 2.83

“I won't know what they are like untill I need to use them .”

(Car Insurance) - Posted 4 years ago

“I had to make a claim and the service was excellent. A courtesy car was brought to me and my damaged car taken away. The same when my car was returned mended.”

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(Car Insurance) - Posted 4 years ago

“Recently swapped cars on my Policy. Cost £35 and was very simple. Then I was handed to Recovery and they swapped my car over there too”

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(Car Insurance) - Posted 4 years ago

“No complaints”

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(Car Insurance) - Posted 4 years ago

“Try to AVOID this so-called Big company, it's only after your money with no service, we sought help and paid £109 for a small job of a car tyre change. I waited for 5 hours in chilling cold weather on M25. After 5hours and 3 calls with 10 mins waiting time. They sent someone called Mansfield garage. GUY came and taken my car to the nearest fuel station safe place but did not change the type, again waited for someone to come from AA but no one arrived. Ultimately, I have had to pay someone to do it. When the next day I called back to AA to cancel my membership they have not issued a full refund. This is how they treat you on EMERGENCY HELP. Please find someone reliable than AA HELP”

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Posted 4 years ago

“Number of years ago my car was hid at traffic lights by a woman tried to beat the light I called it road rage .I was Stationary but because I reported it to my insurance their was no clam against me but I was penalised by AA.”

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(Car Insurance) - Posted 4 years ago

“Very quick and easy to deal with and easy to understand which is a big thing these days”

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(Car Insurance) - Posted 4 years ago

“renewal price near £200,phone up offer to reduce by approx £50.00.Proviso take for two years. you should offer the best available price to all your existing customers,and not hope they accept and let you take advantage of loyal customers.Typical large corporations of today ?. Member of 23 years,and was a member a further 20 years with a 2 year break. Call centre operators are given there orders.”

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Posted 4 years ago

“It's a bad service with rude staff, they refused to take my car home after paying for two years without ever calling them, and when I called them they took my phone off as we talked”

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Posted 4 years ago

“I am still trying toget a settlement letter so I can claim my £250 excess charges from you as advertised. I have telephoned twice and emailed twice and still waiting!”

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(Car Insurance) - Posted 4 years ago

“My wife who works as a NHS district nurse called AA due to a flat battery half way through her shift, little did she know her car tax had expired the previous day but the AA informed her they would not attend due to expired car tax. She explained she was a NHS nurse on duty and had patients to visit but the AA response was sorry we cant attend , As if to leave a lone female stranded on a dark night wasn't enough, to leave a working NHS nurse unable to finish her visits due to a oversight in car car tax due to the pressure shes under at the moment , after 23 years of loyal membership its time to say goodbye- AA you are disgrace”

Helpful Report

Posted 4 years ago

“I have been an AA Member (Roadside Assistance) for over 30 years, so thought an Insurance Policy with them would be a good idea. Although everything was good with the policy itself (the car needed a new windscreen) when I inquired about a refund on the policy due to lockdown and not using the car for some 5 months I got nothing not even a goodwill payment.”

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(Car Insurance) - Posted 4 years ago

“Was pleased with the quote I got so accepted the policy, much cheaper than my last one with the RAC.”

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(Car Insurance) - Posted 4 years ago

“Slightly more expensive than other companies”

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(Home Insurance) - Posted 4 years ago

“have been waiting for 5hrs, coming up on 6 hrs soon.... waiting roadside for recovery. time kept being adjusted in every five mins which put eta sometime in the next five mins and so on until we called them up and they admitted they have no drivers at the moment. never mind we are without power, heat, water, food or restroom roadside in the middle of nowhere in 13c, rain and strong wind... (no power=no hazard lights, no charging of anything...do I have to spell dangerous?)so the car is not much warmer at this point..... I am cold and getting sick, in these times even if it turns out I am about to get a common cold with fever and cough I will need to stay off work and get an unnecessary covid test, taking away space and time from people who probably need it more than I will.... can someone tell me who’s going to cover that? third time I am using my phone as desperately hoping to save my 30% battery that I have left... rest reassured I will definitely remember my birthday for a very long time. thank you - absolutely memorable.”

Helpful Report

Posted 4 years ago

“have been waiting for 5hrs, coming up on 6 hrs soon.... waiting roadside for recovery. time kept being adjusted in every five mins which put eta sometime in the next five mins and so on until we called them up and they admitted they have no drivers at the moment. never mind we are without power, heat, water, food or restroom roadside in the middle of nowhere in 13c, rain and strong wind... (no power=no hazard lights, no charging of anything...do I have to spell dangerous?)so the car is not much warmer at this point..... I am cold and getting sick, in these times even if it turns out I am about to get a common cold with fever and cough I will need to stay off work and get an unnecessary covid test, taking away space and time from people who probably need it more than I will.... can someone tell me who’s going to cover that? third time I am using my phone as desperately hoping to save my 30% battery that I have left... rest reassured I will definitely remember my birthday for a very long time. thank you - absolutely memorable.”

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Posted 4 years ago

“Very good cover provided, not used as yet. Only down side is that I had to pay £20 on change of my address, can't understand why they are allowed to do this, very wrong.”

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(Car Insurance) - Posted 4 years ago

“Although everything was arranged online, I asked for documents through the post, it took two/three phone calls to eventually get my Certificate of Insurance. I have road-side assistance, since taking out i have changed my car, and because my old car registration is on the card it isn't valid so another phone call to change - bonkers. Whether I will renew is another question.”

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(Car Insurance) - Posted 4 years ago

“Useless at getting into locked cars. He basically turned up with a bit of wire that looked like a coat hanger and was more concerned that he'd dropped this so called 'specialist' piece of equipment in side my car then buggered off. £120 on a locksmith who came with a proper tool for the job, the wire was stronger and plastic coated with a handle on the end that you pull once it's on the inside door handle. He opened it first try. What is the point of the AA if they don't have the right tools for job and staff that can't be bothered!!?? He'd decided the only way in was to smash a window before he'd even tried, absolutely useless. So I'm paying for AA membership and forked out £120 on a locksmith, it's only a 57 plate Clio, god help anyone locked out of a newer car.”

Helpful Report

Posted 4 years ago

“Last year paid £172 for cover ,this year has jumped to £253 ,cancelled 3 days before cover due to end ,they have still took the £253 the next day and 2 days later have took another £253 told will have to wait 6 - 10 days for my money .Did not call them out what a bunch of cowboys ,be warned .”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

The AA Reviews