The AA Reviews

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Popular Questions:

Delivery

How does The AA deliver? How long does The AA take to deliver? Does The AA deliver on time?

Returns

Customer Service

How can I contact The AA? How quickly does The AA resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of The AA.

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

How do I contact The AA?

Helpful Report

(2 weeks ago)

You can contact The AA by Telephone, Email and Live Chat.

Helpful Report

(2 weeks ago)

78.31%

Industry Average

“ Excellent service. Fixed the problem with my car. Very helpful. ”

- Anonymous

“ I had a puncture today on the M23 The AA arrived in 50 mins put a temporary wheel on for me followed me to a tyre shop. He explained everything to me as it happened even got them to close of a lane so I could get out of the escape area fantastic service and really friendly aa man well done and thank you for taking care of me Keith Brighton ”

- Keith BRIGHTON

“ Great service today from Paul from The AA , helped me in every way , and tried to do it the cheapest possible way for me . Was on the phone to me , letting me know time of arrival etc literally going out of his way to make it the quickest and cheapest option Thankyou Paul for amazing service 👏👏👏 ”

- Adam Clarke

The AA Reviews

Customer Service - Good