The Battery Guys Reviews

Name: The Battery Guys
Address: Unit 1 Gillibrands Road, East Gillibrands Estate,, Skelmersdale
Rating: 4.54

4.5 Rating 1,965 Reviews

88 %

of reviewers recommend The Battery Guys

4.5

Based on 1,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Battery Guys:

west star batteries

Visit Website

Phone:

0845 302 3044

Email:

enquiries@imperiumbatteries.co.uk

Location:

Unit 1 Gillibrands Road, East Gillibrands Estate,
Skelmersdale
WN8 9TA

Write Your review

Tell us how The Battery Guys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Battery Guys 5 star review on 15th February 2023

Anonymous

The Battery Guys 5 star review on 4th December 2022

Antony Aburrow

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose the free postage option on a Friday lunchtime and was delighted that the battery arrived the next Monday morning - well packaged.”

Helpful Report

Posted 5 years ago

“Battery came next working day, car's been working fine since installing it. Even including delivery it worked out as £40 cheaper than Halfords.”

Helpful Report

Posted 5 years ago

“Easy to use website, just enter your reg to view appropriate batteries. I chose next day delivery and it arrived early the next morning. Could not ask for more.”

Helpful Report

Posted 5 years ago

“Great prices and excellent service - battery ordered Thursday afternoon delivered the following day. Would definitely recommend and use them again.”

Helpful Report

Posted 5 years ago

“Ordered on Wednesday & it arrived just after 09:00 a.m. the next day! Excellent service!”

Helpful Report

Posted 5 years ago

“easy to use web site quick delivery”

Helpful Report

Posted 5 years ago

“Initially thought I had been let down by delivery but realised it was my fault although the battery guys took it all in their stride cheers guys reccomend you any time”

Helpful Report

Posted 5 years ago

“I ordered my battery on Thursday and still haven't recieved it ? It was meant to be the next working day and it is now 17:10 on Monday”

Helpful Report

Posted 5 years ago

“Excellent service and super fast delivery. I will definitely use them again”

Helpful Report

Posted 5 years ago

“Battery arrived next day - correct size and shape. Perfect”

Helpful Report

Posted 5 years ago

“A first time customer, very impressed, fast efficient delivery and good products”

Helpful Report

Posted 5 years ago

“Shocking service, purchased a battery £82 got it delivered 27th December it was for a classic car which I'm restoring I gave the model etc to make sure they gave the correct battery. Contacted them to say it was the wrong battery and did not fit into the battery tray. Because it was over 7 days in contacting them (given it was the holiday period) I would be charged 25% handling charge plus £15 postage fees even although THEY sent me the wrong battery... joke of a company. Ended up going to Euro Car Parts great service and the battery was much cheaper £51 and it is more superior than the one I got.”

Helpful Report

Posted 5 years ago

“Ordered 2 GPL-4CT. They really know their products. Got a call back from Tech support in under a minute. Best prices and service by far. Thank you.”

Helpful Report

Posted 5 years ago

“well impressed, excellent price, battery very good, speed of delivery was excellent, ordered the battery at midday Thursday, arrived 1130 the next day, very well pack, so good in fact im keeping all the package for my own use. well chuffed..”

Helpful Report

Posted 5 years ago

“Purchased a battery arrived just before I went on holiday , stop start stopped working , poor charge but didn't have time to return at the time. On return battery flat . Charged used for one 300mile trip, new alternator recently fitted , alarm kept going off due to poor battery. Swapped back to original and in the end paid to return . The battery guys claimed battery was good on their testing ( I have no way of knowing which battery the test report referred to so cut my losses and accepted a partial refund . In all the experience and no battery cost me about £50. Could not state clearly enough do not buy from these people the product quality is rubbish and everything to do with returns is in their favor . Steer well clear. They are not even that cheap !”

Helpful Report

Posted 6 years ago

“Purchased a battery which I only had for 6 months and it let me down on many occasions over the last 2 months. Emailed them and was told to post it back to them. This was difficult and costly so suggested that I send the mechanics report and proof of purchase of a new battery. I was then told that they believed there was nothing wrong with the battery and I should post it to them. I would not recommend this company due to their extremely poor customer service. Will not be using this company again,. Steer well clear at all costs!!!”

Helpful Report

Posted 6 years ago

“Ordered a new car battery from the battery guys. Arrived 2 days later. Fitted and now the car drive's like new and all of my fault messages have gone. Excellent price as well, with a 4 year guarantee. Would recommend them to anybody who needs a new car battery.”

Helpful Report

Posted 6 years ago

“I ordered a Dynamic 664 heavy duty battery for my Landrover Defender from The Battery Guys. I wanted one with a charge indicator or a 'magic eye' as it is referred to so I went for the Dynamic 664 which is advertised on line as having one. The battery turned up the very next day, which I must say I was impressed with this this very fast delivery. Unfortunately it did not have the charge indicator as advertised on the website, and I contacted them today to say that I think that they may have sent the wrong battery. When I rang, I spoke to someone who didn't seem to have a clue with what she was doing... I informed her that there was no charge indicator, to which she replied.." but there is no indicator on that battery"...I said that the website said it did! I said that if I had known this, I would have gone for the slightly higher CCA battery which is the Dynamic 094.... I asked her to take back the battery and give me the 094....I hate to be nasty in any way, but she really was lacking in grey matter. Her excuse was that the company was recently taken over and that not everything on the website is correct....what? Eventually I said that this was a very bad reflection on the company....I desperately need a battery, so I'm going to have to just swallow this and put it in my car.... So if you want a fast delivery, use this company, if you want good customer service...think again!”

Helpful Report

Posted 6 years ago

“Collected a battery today for a vauxhall Astra. Staff were courteous very frienly and helpfull. I found the battery to be excellent value for money and excellent quality. All with a four year warranty. It is now the fifth time I have used the Battery Guys and have recommended them to friends and family. Never had any cause for concern with any of my purchases”

Helpful Report

Posted 6 years ago

“Absolutely brilliant service ! Received my car battery 24 hours after ordering it. It was as described and now I'm back on the road. Can't recommend this company enough !”

Helpful Report

Posted 7 years ago

The Battery Guys is rated 4.5 based on 1,965 reviews