The Battery Guys Reviews

Name: The Battery Guys
Address: Unit 1 Gillibrands Road, East Gillibrands Estate,, Skelmersdale
Rating: 4.54

4.5 Rating 1,965 Reviews

88 %

of reviewers recommend The Battery Guys

4.5

Based on 1,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Battery Guys:

west star batteries

Visit Website

Phone:

0845 302 3044

Email:

enquiries@imperiumbatteries.co.uk

Location:

Unit 1 Gillibrands Road, East Gillibrands Estate,
Skelmersdale
WN8 9TA

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The Battery Guys 5 star review on 15th February 2023

Anonymous

The Battery Guys 5 star review on 4th December 2022

Antony Aburrow

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“takes all the hassle away of picking correct battery. enter your reg number and the site brings up the correct battery. one of the best site i have used”

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Posted 5 years ago

“Excellent service and even helped when I put wrong E mail address.”

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Posted 5 years ago

“Returning battery”

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Posted 5 years ago

“excellent delivery great battery!”

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Posted 5 years ago

“Quick simple easy transaction, quick delivery and regular updates on distribution, we are motor trade and did exactly what said on the tin will be using them again5*”

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Posted 5 years ago

“Excellent service, quality battery at a fair price.”

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Posted 5 years ago

“Customer service good but they sent me the wrong battery so I had to wait another day. (Not impressed)”

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Posted 5 years ago

“The battery was OK, but the "next day delivery" that I paid for took 3 working days to arrive!”

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Posted 5 years ago

“Fast delivery and powerful battery 😁👍”

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Posted 5 years ago

“Easy to find correct battery and speedy delivery Great price”

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Posted 5 years ago

“OMG i wished i read the reviews before i bought the battery. This person's review is exactly (EXACTLY) same situation i have experienced. Misleady and mentioned the disclaimer. Which i pulled them up on stating it is their service and tool provided to choose a battery. ""Shame i couldn't give zero stars. Entered my car registration number into their systems to have a list of batteries to choose from. I chose a battery with the correct measurements however when the battery arrived the layout of the battery was not suitable for my car. The positive and negative terminals was on the wrong side. The battery that I bought had no layout of the terminals like the other batteries the + and - were both silver on the picture. I just assumed the battery would have been compatible with my car seeing as I did enter my car details. I had made the phone call Friday early evening and the lady on the phone told me to wait until Monday for a phone call to sort out a replacement as they were closed weekends and assured me the replacement would be sent out by Tuesday. Today is Monday, I had no phone call, I rung them for them to say they will not waiver the 15 pounds for returning the battery. Even when I said I'll take the correct battery if they were to waiver the 15 pounds which I thought I shouldn't have to pay,they still refused to waiver the 15 pounds. So I was forced to take a refund. Now I've got to wait another day for courier service to take the battery, and God knows how many days for a refund. I have been and will be without a car for up to two weeks now. Bad service. They do not care about customer satisfaction at all. DO NOT SHOP HERE it is not worth the hassle.if anything goes wrong." HUNDRED PERCENT TO SHOPPING HERE AGAIN AND MAKING SURE ITS OMN MY FACEBOOK ACCOUNT!”

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Posted 5 years ago

“Easy to select arrived next day as required”

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Posted 5 years ago

“Shame i couldn't give zero stars. Entered my car registration number into their systems to have a list of batteries to choose from. I chose a battery with the correct measurements however when the battery arrived the layout of the battery was not suitable for my car. The positive and negative terminals was on the wrong side. The battery that I bought had no layout of the terminals like the other batteries the + and - were both silver on the picture. I just assumed the battery would have been compatible with my car seeing as I did enter my car details. I had made the phone call Friday early evening and the lady on the phone told me to wait until Monday for a phone call to sort out a replacement as they were closed weekends and assured me the replacement would be sent out by Tuesday. Today is Monday, I had no phone call, I rung them for them to say they will not waiver the 15 pounds for returning the battery. Even when I said I'll take the correct battery if they were to waiver the 15 pounds which I thought I shouldn't have to pay,they still refused to waiver the 15 pounds. So I was forced to take a refund. Now I've got to wait another day for courier service to take the battery, and God knows how many days for a refund. I have been and will be without a car for up to two weeks now. Bad service. They do not care about customer satisfaction at all. DO NOT SHOP HERE it is not worth the hassle.if anything goes wrong.”

Helpful Report

Posted 5 years ago

Hi there, I am very sorry that your experience with The Battery Guys did not live up to the high standards of service we set for ourselves. We do try to communicate to our customers before purchasing to double-check the post layout and dimensions of the battery. However, when this situation does occur we are more than happy for you to ship the battery back to us, in accordance with our returns policy and offer the customer either a refund or a replacement. The £15 collection fee you mentioned is a service we offer as we understand that shipping a 20kg battery through the post can be difficult for a lot of people.

Posted 5 years ago

“very good customer service and fast delivery. low prices and very reliable, defo recommend”

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Posted 5 years ago

“Good value product - delivered on time”

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Posted 5 years ago

“6 stars if possible! Great service.. Quick.. And free / cheap delivery.. Car has power!! Thanks a million The Battery Guys!”

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Posted 5 years ago

“Ordered at 230pm. Battery was with me by 830 next morning. Outstanding service! Would definitely use again. Thank you”

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Posted 5 years ago

“Efficient service and easy to choose the correct battery for your car. Very easy to use the site”

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Posted 5 years ago

“First class service. Web site easy to use to find correct battery and to order it. Delivered next day as promised. Very reasonable delivery charges. Excellent....will tell my friends”

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Posted 5 years ago

“Fast delivery, excellent service and a good value, thanks.”

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Posted 5 years ago

The Battery Guys is rated 4.5 based on 1,965 reviews