The Furniture Warehouse Reviews

Name: The Furniture Warehouse
Rating: 3.30

3.3 Rating 97 Reviews

57 %

of reviewers recommend The Furniture Warehouse

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3.3

Based on 97 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat

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The Furniture Warehouse 3 star review on 10th January 2023

Anonymous // 01/01/2019

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“the delivery guys were great . quick , on time and courteous. Kevin and dex are awesome.”

Helpful Report

Posted 1 year ago

“Buyer beware don’t spend the money for warranty If you move warranty is voided Have tried to contact store manager have had to leave my name after 3 times in 3 days with no return calls I guess there is No customer service”

Helpful Report

Posted 1 year ago

“Worst experience ever!!! I bought a house full of furniture over a year ago.....a year full of waiting, many service appointments during the day while I work from home, damaged furniture delivered to my house and damage to the frame of my bedroom door by their delivery guys. I have an expensive desk chair that sheds ball bearing with grease on them ruining my rug they wouldn't replace the chair just the piston, 4 months to get a new piston installed and 6 months later the same problem is back! Since the chair was delivered June 2022 the year warranty is up I am left with a defective chair. I was told that if I want them to fix my damaged door frame I need to get a quote to have the work done. It is impossible to get someone to give a quote for anything these days let alone one just to fix a door frame. Why is it my job to get quotes anyway?What has happened to Quality products and Customer Service??”

Helpful Report

Posted 1 year ago

“Brought furniture broke twice and tear in the leather. Bought with premium that we would have within 2 weeks now November. Eric at the store was fantastic to work with very knowledgeable. But once out of his hands it falls apart”

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Posted 1 year ago

“Awful experience...the product was so defective their own service dept said...NO repair was possible!! To correct the problem, we had to pay to have it returned! UNACCEPTABLE!! No such problem at Pamaro or Kains...buyer beware!! Defective merchandise at Furniture Warehouse is YOUR problem!!”

Helpful Report

Posted 1 year ago

“Twice in the past week I visited Furniture Warehouse. Amy Eller greeted me on the first visit and I sought her out on the second visit. She was kind and patient both times. I would return in the future because of her. The delivery men were also great. I'm sorry that I don't know their names..”

Helpful Report

Posted 1 year ago

“Bought and paid in full for 4 pieces of furniture June 26 2023 at the Ellenton Store. Told by sales lady Jennifer Healy delivery would be July 25th July 25th came and went Two delivery guys show up July 27 with no prior notice with one of four pieces Delivered the one of 4 pieces and told us the rest will be August 10th Nobody from the store called advising us of the August 10th delay We called the store today August 4th to see if the August 10th delivery date is still good The Ellinton Store Manager said its due in at the end of August Again no notice Had we not called today we would not have known this delay My wife asked if any of the rest of our order had arrived in the store Manager said yes one pice is in My wife said for the inconvenience of this second delay you should deliver this one piece The Store manaer began his stock answer “that it is the store policy not to do this unless we charge another delivery fee” My wife asked who his supervisor was. He began to get a little cocky and said I am the store manager as though he was the top of the Management chain. My wife asked again and he got indignant that onky person anive him was the owner Said With more of an attitude Due ti his very cocky resonse I told him when our order is complete we will not be buying from them again Mr Cocky then said I guess this conversation is over and hung up I am tracking down the owner to write him or her about this less than satisfactory response from the Ellenton store so called Manager He needs serious customer service training I am not sure if this delivery delay is a ploy or a scam But this is step one of my process to ensure I get what I paid for 2 months ago. Furniture warehouse has had my money in full since June 26, 2023 and i am not stopping because some unprofessional so called Store manager got an attitude with us”

Helpful Report

Posted 1 year ago

“Still waiting for the rest of my dining set 4 chairs and a server Eric said it would be another month before I receive my purchase. First it was the end of June then the end of July and now the end of August. The set is still on the floor I wonder if they tell the customer, it would be delayed 3 months from purchase. is this a scam. Not sure if I will receive my purchase August. Very disappointed. Diane DiNatale”

Helpful Report

Posted 1 year ago

“Worse furniture I've ever bought!!! Poorly made and doesn't hold up well. I bought a complete living room set with couch, loveseat, chair w/ ottoman and a leather recliner. The recliner has had problems since the beginning and the company makes me wait months for parts for it. Finally when the parts come in I had to wait more time for a technician to come out. The parts brought were defective as well. I asked for a refund after 10 months of problems and they won't give a refund. Terrible customer service!!!! I'm sorry I ever graced the doors of this furniture store”

Helpful Report

Posted 1 year ago

“Nancy made it easy to find the right furniture”

Helpful Report

Posted 1 year ago

“My friend Paul Ryan bought a reclining sofa and chair the end of October 2021 from Furniture Warehouse in Ellenton from a salesperson named Janice. The furniture came with a one-year warranty, and I bought the extended three-year warranty. In Oct 2022, I called the store and told them about a problem with my sofa, I was still in my warranty period for the furniture, as it wasn't delivered until the first week of November. A service person came the day before Thanksgiving and said he needed to order some parts and a new cushion, he also said he would have it fixed by Christmas. Well, mid-March 2023 it was finally fixed but still not right and to our satisfaction, and no new cushion. The owner, Stephanie has told me it's not under warranty and said it's been 19 months. I reported the problem with in the first 12 months. YES, it should still be under warranty. I have asked Stephanie to call me at least three times to talk about my sofa under warranty. Stephanie hasn't called me back to talk about the problems with my sofa. The cushion is really sagging and looks terrible. They keep telling me it's not covered under warranty. Their warranty is no good, their customer service is really bad, and the owner really doesn't care. I don't recommend anyone buying from Furniture Warehouse they deceive you and don't stand behind their furniture or warranties. Not a good place to buy furniture.”

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Posted 1 year ago

“They have a great selection in the stores and the sales people are very polite. The delivery went very good and helpful. I have recommended the store to many of my friends.”

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Posted 1 year ago

“I purchased living room furniture and was very happy with the service, delivery and the furniture. I went back and bought two lamps and when I took the covering off one of the shades I noticed there were spots on it. They replaced the shade with no problem.”

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Posted 1 year ago

“My name is Diane. Vicky Manning greeted me at the entrance of the store. I told her the 2 pieces of furniture I was looking to purchase. She directed me to the areas and let me roam around without following me everywhere, which made me feel comfortable. I was concerned about the size of the furniture I found and Vicky got a tape measuring and took time to measure the furniture. I took pictures of the furniture to take home with me and I told her I would be back in a few days if I thought the pieces would work in the area they were going to be placed. I came back and bought one piece and decided on a more expensive piece for the second piece of furniture. I have them home now and I couldn't be happier. Besides Vicky I have to give a great review to the two guys that delivered the furniture. The two men were super friendly and very professional. I was very happy from my first experience with Vicky to the end with the delivery. Thanks for the great experience. Diane Wilner”

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Posted 1 year ago

“Our salesperson Patty was extremely nice and helpful not pushy at all. Very happy with the price and selection we will be back next time we need more furniture delivery personnel we're very polite and efficient”

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Posted 1 year ago

“Bonito lugar buena atencion pero mala calidad”

Helpful Report

Posted 1 year ago

“I have bought several pieces of furniture and accessories over the years. Sales staff have always been helpful and not high pressure. Their prices are reasonable and they have a good selection of coastal style. Unless an item is out of stock delivery has always been within a couple of days. I have recommended many friends and will continue to do so.”

Helpful Report

Posted 2 years ago

“Very bad experience as we wanted to return a sectional that we were not happy with and we were willing to accept the 15% restocking fee to pick out another item. They would not accept the return as they said there was a hair on the cushion. When I called to discuss the situation I was told by their representative ( Georgie } that I could keep my dog hair filled sofa and she proceeded to hang up on me. I should mention that I was respectful at all times and she still acted this way.”

Helpful Report

Posted 2 years ago

“When the salesperson is hoping to make a sale they could not be any nicer. Jump through the hoop for you. Once the sale is closed & delivered SO IS customer service, directing issues to management. All doors are closed….you try to contact salesperson…you are able to connect several times. Then you are ghosted. My daughter’s husband passed away suddenly August 17, 2021 One year ago. Short time later my daughter & her son was purchasing a few pieces of furniture from this company. She found several pieces she liked….Salesperson wrote up the order. My daughter was please & looking forward to delivery. When delivered the furniture was acceptable, but there was a missing $600 ottoman. My daughter has tried relentlessly to get this issue resolved…She has been spinning on a merry go round for ONE YEAR!!!! They said, it was delivered!!!! No way was the ottoman delivered. My daughter is still grieving the sudden loss of her husband….& can no longer participate in a salesperson, delivery service & managements unethical means of customer service who protect one another's back!!!! I am a Professional Interior Designer & when I see how my daughter has been treated. I lose total disrespect for a Business like this particular one. All there concern is making a sale, the closing of sale & delivery. After that screw the customer & where is customer service (head in the sand) management looking for the year end total sales….she wants to look good to her bosses. All my daughter wanted initially was the ottoman. NOW she wants a CASH REFUND!!!! When you choose to shop at a business such as this BEWARE you may get a deal on furniture. If there is an issue damage, wrong color, item missing FORGET any RESOLVE….In my business & most other reputable businesses customer is right & issues are resolve. There are way too many stores such as this one who aren’t really concerned about their client base & exceptional customer service for repeat customer’s. I am certain there may be some repeat business due to the fact that particular client has not experienced problems of any type…. If so you would be hearing about it. I am going to proceed with legal action against this company regarding their unethical business & customer transactions…. Would anyone else like to add their name & issue with this Company. So sad when a national business company not accept customer’s complaint & take some type of action to satisfy customer. Not to put road blocks up by ghosting or vanishing into thin air!!! Unbelievable!!!!! You may have a conflict which is resolved professionally & quickly to customer’s satisfaction…..never experience this type unethical business practices & such poor customer service & human resource management at a higher end home furnishing store.”

Helpful Report

Posted 2 years ago

“The staff was amazing. Purchased on a Sunday was delivered on Tuesday. So very very polite and friendly. Would recommend highly. Will be going back for sure.”

Helpful Report

Posted 2 years ago

The Furniture Warehouse is rated 3.3 based on 97 reviews