The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 11,847 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,847 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the salsa. Can't wait to make something with the green chili sauce.”

Helpful Report

Posted 1 year ago

“This is the first time I've ordered from Hatch Chile Store. My order was more than I expected. It was freezer packed already for me. I did not need to do that which I was expecting to need to separate the chiles and put them in freezer packs my self. Needless to say, I was 'pleased as punch'!! The chile is delicious. I'm sad I missed the red chile season. Next time. Thank you so very much. I will definitely buy again.”

Helpful Report

Posted 1 year ago

“order came fast and in great shape”

Helpful Report

Posted 1 year ago

“My first shipment got delayed and defrosted and was timely replaced. Great product”

Helpful Report

Posted 1 year ago

“The product is great. The customer service is among the worst.”

Helpful Report

Posted 1 year ago

“Awesome tamales!”

Helpful Report

Posted 1 year ago

“Chilies arrived ahead of schedule. Completely frozen and packaged very well. We ordered hot and they are delicious!”

Helpful Report

Posted 1 year ago

“Great product and service”

Helpful Report

Posted 1 year ago

“Best tasting salsa”

Helpful Report

Posted 1 year ago

“Absolutely wonderful flavor.”

Helpful Report

Posted 1 year ago

“I loved the tamales, I was worried about shipping to Florida, but everything arrived still frozen, excellent job guys, thank you”

Helpful Report

Posted 1 year ago

“Chilies came frozen pack nicely with dry ice. Looking forward to making green chili.”

Helpful Report

Posted 1 year ago

“I had a few questions after placing my order, they were quick to respond and very helpful.”

Helpful Report

Posted 1 year ago

“Highly recommend! Best tasting chile!”

Helpful Report

Posted 1 year ago

“Have been missing your chilies I was raised in Las Cruces on your chilies Just found your store and ordered thank you so much no chilie like Hatch green chilies”

Helpful Report

Posted 1 year ago

“Product was as described”

Helpful Report

Posted 1 year ago

“I hate to say that this is the worst chili I've ever had it is not roasted there's no flavor of roasting there's no flavor to the chili it's very blind and not even a little bit mild heat and I am very disappointed paying $65 for a 5 small bags also I requested my refund and nobody was returned to my call do not buy from this store it is not good hatch chili. Part 2. I asked for a refund today but was only offered to buy more chili at 40% off. No way! I want my full refund. SEE BELOW THE FLAVOR IS NOT GUARANTEED! DO NOT BUY! DID NOT GET A REFUND!! Hi Julia, I want to acknowledge the fact that we respect your opinion and I'm sorry you weren't happy with the chile. That said, we are confident that our chile is the best that you can find in the Hatch Valley. This is an agricultural product and it varies from crop to crop and batch to batch. There is simply no way we can guarantee how a chile is going to taste. We are not able to refund you but we are happy to offer a discount on a new order. Please let us know if you would like to proceed. Best, Daniel”

Helpful Report

Posted 1 year ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“We love the roasted hot green chili in the frozen packages”

Helpful Report

Posted 1 year ago

“Ordered a total of 83# of Chiles this year plus a roaster. I think it might get me through to next season, we’ll see. They’re going fast already.”

Helpful Report

Posted 1 year ago

“The chiles I received were completely tasteless. Very disappointed knowing I paid $70.00 for my chiles. Mr. Arroyo Brentwood TN”

Helpful Report

Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 11,847 reviews