The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,072 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,072 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th February 2025

Barry B

The Hatch Chile Store 5 star review on 1st February 2025

Margarita G

The Hatch Chile Store 5 star review on 29th January 2025

Maria O

The Hatch Chile Store 5 star review on 27th January 2025

Maria O

1734

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 5 lbs of mild green chili. It arrived fresh in a box and they all looked great. I roasted them and they tasted so good!! Thank you for a great experience. I will be ordering again.”

The Hatch Chile Store 5 star review on 20th September 2022

Helpful Report

Posted 2 years ago

“Hi absolutely love the roasted green chili salsa! I used to live in Las Cruces New Mexico, and I so miss the smell of the roasted green chilies around town! Thanks for giving me a nice taste!”

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Posted 2 years ago

“If your not in New Mexico , this store is the next best thing . Red or green ? Both”

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Posted 2 years ago

“Ordered 25 lbs. of the X-tra hot Chile as the website advised of a milder than usual crop - suggesting to go up one heat level. The Chile arrived in good order (paid the extra for 2-day delivery), fresh and firm. However, after roasting the Chile, we we sorely disappointed the the supposed “X-tra Hot” did not even have a mild heat level. So frustrating as this is the second year in a row that we received Chile with zero heat!! Having moved from New Mexico to the North Coast (Cleveland), we crave that Hatch green Chile heat and look forward to harvest shipments every year! Our friends and family in New Mexico have shared that they had no problem finding hot Chile this year… adding to our disappointment with the product from the Hatch Chile Store. We shared this feedback with the company via email and never heard anything from them… My kingdom for a hot green Chile cheeseburger!! Disappointed in Cleveland. Jeffrey Farmer Farmer7185@yahoo.com”

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Posted 2 years ago

“The chile is tasty. Just wish it was hotter. I bought the lumbre but seems to be between medium hot and regular hot.”

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Posted 2 years ago

“Yes we are enjoying the chili say thanks to Saul.”

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Posted 2 years ago

“great looking peppers and arrived in good consition”

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Posted 2 years ago

“I haven't gotten my order yet ☹️”

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Posted 2 years ago

“I was born and raised in New Mexico but now live in CA where it is IMPOSSIBLE to find good chile. I ordered from Hatch with my fingers crossed in hopes that they would be everything I hoped for as I truly miss good NM Hatch chile. My chile arrived on the date promised, packaged very well, chile was in great condition (looked like I picked them that day!). I took them home to the delight of my family! We are so pleased with our chile! The flavor (I bought Big Jim) is out of this world!!! Definitely going to order again!!!!”

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Posted 2 years ago

“My 25 lbs of chilies arrived on time and in good condition. Only 1 chili was not usable. I roasted them the next day and they are excellent! Saved me a trip to New Mexico for my annual chili fix.”

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Posted 2 years ago

“Born and raised in New Mexico recently moved to Florida. I was missing Chile back home. Super excited to have New Mexico Chile in my home once again.”

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Posted 2 years ago

“Hello I have put in a order of extra hot peppers which I did not receive because it was a miss pick so in the last two weeks I have been waiting for you guys to ship me the right peppers and you have told me because it is raining a lot at HATCH New Mexico is the reason I have not received them So I haven’t heard from you guys for about a week and a half so I am still waiting”

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Posted 2 years ago

“Delivery was very quick and we appreciate that being on the east coast, however the heat factor was less than expected. The website they were hotter than normal so we went medium and most have been mild still tasty but not the heat we wanted.”

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Posted 2 years ago

“the chili was fresh upon delivery. We roasted it and are enjoying it very much”

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Posted 2 years ago

“If you can't find Hatch Green Chiles locally, The Hatch Green Chile Store is the only place I order them from. I've sent them to North Dakota and Wisconsin and they arrive on time with no spoilage. Customer service is fantastic”

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Posted 2 years ago

“Loved the product!”

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Posted 2 years ago

“1st time ordering and won't be the last! Superior quality and flavor. Peppers are meaty and fresh. Not a one looked close to over-ripe. Delivered in a sturdy box w air pockets, so you get the awesome green chili aroma before you even open it. So good!”

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Posted 2 years ago

“Prepaid in March 2022 for 3 orders as of 9-20-22 only received 1..been a customer at Hatch Chile for many years this is the first time I’m having a problem……”

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Posted 2 years ago

“SAdly I have not used any just yet. So hot in Texas, and other reasons but I will enjoy them soon .”

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Posted 2 years ago

“Love my Chile from The Hatch Chile Store!!! This is my Third year in a row. They always arrive in excellent shape. Then I roast within 2 days. I have roasted them on the grill and in the oven on broiler - in both cases putting them in a brown grocery bag to steam after. Then putting them in freezer bags to last the rest of the year. They are a little expensive upfront and it takes an afternoon to 'put them up' for keeping. But, when you consider they last a year and taste better than anything you can get 'pre-made' in a can or jar - it is so worth it and likely not that expensive per serving! Though I have been known to eat a whole gallon bag by myself in one sitting. =) P.S. This year I pre-ordered. Then due to surgery July wasn't a convenient time to get then. Hatch Chile customer service responded quickly and had no problem holding my shipment for a more convenient time!!”

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Posted 2 years ago

The Hatch Chile Store is rated 4.7 based on 12,072 reviews