The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.70

4.7 Rating 11,844 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t purchasing Hatch chili from the Hatch chili store for years and years. The quality of the chili never changes. It’s always off the charts. Excellent whether it’s fresh or chop frozen. I must say the service in the automation and the communication and Customer Service has improved astronomically over the years. Keep doing the excellent job you do as I would be nowhere without my Hatch chili”

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Posted 3 months ago

“The product is fabulous. Not knowing when it was getting there was a stretch, but it all worked out fine! Continue on as you are, it’s one of my top food places to purchase”

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Posted 3 months ago

“Order arrived in good shape, mostly still frozen. We peeled and chopped and piled chili on everything for the next three or four days. We moved here from NM and needed a good chili fix. This chili, even though the package says hot, is not hot, not warm, just green. It has the good green flavor but there is virtually no heat. I've purchased many buschels every fall out of Hatch over the last 30+ years and I know when I get hot and when I don't. My recommendation is based on the product - as advertised - or - not as advertised.”

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Posted 3 months ago

“I received my chilies thinking I was getting hot chilies. It’s the same heat as you can buy at stater brothers for 2 dollars a pound. I called to work something out ,with them not caring. The chili is very expensive. You’re not gonna get what you pay for.. if you want heat don’t buy from them. They don’t have hot Chili’s and won’t help you..”

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Posted 3 months ago

“Fantastic chile, excellent service, every time. I'm delighted that I can still get true southwestern flavor sent to me east of the Mississippi River!”

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Posted 3 months ago

“They’re so delicious!”

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Posted 3 months ago

“The extra hot was not very hot but was tasty”

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Posted 3 months ago

“Easy to place orders”

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Posted 3 months ago

“I know it is beyond your control. UPS experienced delivery issues deliverying the chiles almost 5 days later instead of the Express Delivery that I paid. The chiles were smelley, but still good.”

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Posted 3 months ago

“The chile was wonderful. I had a problem with getting it on time. Had about 20 spoiled Chiles because it was delivered on time. The chile is very good.”

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Posted 3 months ago

“the chile was great, the deliverry was latel.”

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Posted 3 months ago

“Thank you for the chilies they are great.”

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Posted 3 months ago

“This was my third year ordering peppers. The prior two years were excellent. This year was not. The shipment was supposed to arrive on a Thursday. It did not arrive until the following Monday. Four extra days on a hot truck resulted in many peppers being mushy and had to be thrown away (at least 30 peppers from a 25 pound order). Plus, many of the stems were black and shriveled. This indicates to me the peppers were picked several days before shipment. On the positive side, when I reported the shipment problem, the company responded by sending me 10 pounds of peppers, which I hope t receive this week. This resulted in my going from 1 star to 4 stars.”

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Posted 3 months ago

“I look forward to my shipment of "Lumbre" green chilis every year and really enjoy their flavor ahd heat. I share them with friends and they love them as much as I do. I give this year's harvest a big "Thumbs Up!!!"”

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Posted 3 months ago

“I was under the assumption that they would be shipped overnight or 2 day shipping. Mine were not and when they arrived there were several in each box that were spoiled. Not the freshest that I had expected for $42 shipping charge.”

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Posted 3 months ago

“The best in this area.”

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Posted 3 months ago

“Preston you are so right. You and your marvelous co did nothing wrong. It must be my fault that you can't overnight ship a usable box of Chiles for 3 weeks! That it's because I don't understand your business is my fault. And insulting me by saying " you are not selling widgets" is somehow an apology for not being able to get a box of Chiles delivered on time. Yes it's all my fault. Your CO motto must be " it's all the customers fault if we don't do our job". I don't want a box of free Chiles. In fact I want nothing from you or your co except the promised refund. Let's see if you can do that without blaming me!”

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Posted 3 months ago

Matt, I'm sorry you are dissatisfied with the free chile and refund. Weather delays on UPS's end, and fresh produce being unpredictable is part of this business. Normally, customers understand that. Please order elsewhere. We do a great job for our customers, but sometimes it is best to recognize that there are folks who will never be satisfied and part ways with them.

Posted 3 months ago

“Ordered "Big JIm" fresh green chile from your store and found it to be extremely mild and without taste, that is, not what I am used to. Therefore, I went to my local H-E-B and bought the same and it had flavor plus just the right amount of heat.”

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Posted 3 months ago

“Your web site was easy and user friendly and the chili is great….thank you”

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Posted 3 months ago

“Amazing flavor as always.”

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Posted 3 months ago

The Hatch Chile Store is rated 4.7 based on 11,844 reviews