The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.70

4.7 Rating 11,844 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Living in NC is a challenge to get the proper green chilies for stews, soups, and burgers. I miss living in Colorado, so to have a little taste of home here in NC I have to improvise. I’ve been ordering from Hatch for a number of year. Always fresh, always as advertised. If I have a problem with my order, they will Absolutely bend over backwards to make it right. Once you’re a customer, you’ll continually get all kinds of recipes and ideas to make other things you may have never heard of. My freezer is now full again with roasted green chilies that I roasted, peeled, and packaged for this winter 2024. Order from here if you want great product, and great customer service.”

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Posted 3 months ago

“I still miss your extra hot but your last batch seemed a little hotter and more flavorfull than usual. Really enjoyed it.”

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Posted 3 months ago

“One of my favorite places online🌶️ Easy ordering and love the recipes.”

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Posted 4 months ago

“Very please with the chile and speed of delivery”

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Posted 4 months ago

“Born and raised in Colorado and eating on Hatch Green chili! We moved the Pacific Northwest last year for my job and the food situation here is horrible. My husband bought a case of chili from you to aid in my mental health along with our stomach's and missing food from home. We just purchased our second batch today to get us through another year. Thank you so very much for the delicious chili and another year of sanity!”

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Posted 4 months ago

“Breading was crumbly, falling off peppers tasted stale”

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Posted 4 months ago

“It was a pleasure talking to Emily and making sure my order is done correctly. Thanks, Cindy Sudduth”

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Posted 4 months ago

Hello Cindy, Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 4 months ago

“As I have discussed in previous reviews, I paid $53 for overnight shipping and then waited many days to get my shipments. The frozen products had thawed completely and had to be replaced. This took additional days. I have asked repeatedly to be refunded at least the $53 dollars since it obviously gave me no beneift. However, I have been consistently stonewalled by your customer service department on my requests. Customer service blamed both me and UPS for the problem and never the Store. By the way, I note the frozen products were shipped from a location in California not from Hatch or anywhere in southern NM. Where are the chiles grown that are used in these products?”

Helpful Report

Posted 4 months ago

Your order was placed on a Thursday. Our website makes it clear that frozen orders are only shipped on Tuesdays and Wednesdays. It also states that overnight shipping is from the time of shipping- not the time of ordering. When you notified us on Monday you had not received your order and wanted to cancel it, we tried to do that. It had already progressed too far into the system for us to stop it from shipping. When the order did ship, it was delayed by UPS. We did reship the product to you. Our website also makes it clear that our frozen items are distributed from two distribution centers. The products are grown and prepared here, but they are shipped to distribution centers to allow for ease of shipping to customers across the USA.

Posted 3 months ago

“I've been ordering frozen chile from Hatch Chile Store for years and my experience is always the same: great quality chile delivered promptly and perfectly packaged. Their jarred red chile is excellent, too!”

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Posted 4 months ago

“Just received my order from Hatch; fresh green chilis. I think this is my fourth year of ordering both green and red ; never disappointed, even when an order was delayed by the shipper, Hatch made it right. Great company.”

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Posted 4 months ago

“I love the batch of chilie we received from your company! This time I ordered medium and it’s perfect taste not hot but not mild either! Thank you”

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Posted 4 months ago

“Nice tasting green chile stew!”

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Posted 4 months ago

“I moved to Florida from Colorado. There are no green chilis this far. I missed them last year and was no about to miss them this year. And I didn't. I ordered some and they couldn't have been any fresher. And they showed up like you said they would. I roasted them and froze them for future use.”

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Posted 4 months ago

“Awesome! I will not buy from local grocers again.”

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Posted 4 months ago

Hi Nancy, We are thrilled to hear that we were able to provide you with such a positive experience. We truly care about our customers and believe that building good relationships with all of you will result in a more sustainable business over time. Thank you so much for the kind words and great review. We really appreciate it! Thank you for being a customer of the Hatch Chile Store! :) Thanks, Emily

Posted 4 months ago

“Thank you Hatch Chile Store! I'm so impressed! I pre-ordered online and it was easy peasy. I received an email notifying me the Chile would be shipping soon and a follow up email notifying me my Chile had shipped. On the day it arrived I received text confirmation and an email with a photo showing it outside my door, thank you! The Chile was BEAUTIFUL! Big, meaty looking and ready to roast. I roasted it the next day, it roasted beautifully and was super easy to peel and process. My 4 lb. box yielded 43 oz. of green Chile roasted peeled and chopped. I am delighted! Thank you again for your wonderful service and product.”

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Posted 4 months ago

“Absolutely, beautiful, fragrant, large green chili and super high-quality. Being from New Mexico we appreciate the taste of home here in Florida. Nicky and Birdie Bianchini.”

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Posted 4 months ago

“I'm always happy to order from the Hatch Chile Store. Beautiful chiles, and it's so obvious that the company actually cares about customers!”

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Posted 4 months ago

“They are always very responsive to orders placed with them. The products are absolutely delicious. I’m a big Hatch Chili fan!!”

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Posted 4 months ago

“Your hatch chile hot made hatch becon cb hatch chile stuffed with hot dog cheese becon wraped great salsa chile relinos great job in shipping thanks so very much waiting on next”

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Posted 4 months ago

“The green chile is the greatest, and the tamales are fantastic!”

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Posted 4 months ago

Hi, We are thrilled to hear that we were able to provide you with such a positive experience. We truly care about our customers and believe that building good relationships with all of you will result in a more sustainable business over time. Thank you so much for the kind words and great review. We really appreciate it! Thank you for being a customer of the Hatch Chile Store! :) Thanks, Emily

Posted 4 months ago

The Hatch Chile Store is rated 4.7 based on 11,844 reviews