The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,152 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product quality good but I did not realize they came chopped and seeded already. To chop and de seed a pain in the neck. Should be a little more clear you can order them this way.”

Helpful Report

Posted 7 years ago

Hi Martin! We offer whole or chopped for all of our chile varieties. You have the option of selecting what you want before adding the item to your cart. Hope this helps!

Posted 7 years ago

“I ordered medium to hot chilies and most of them were very mild. I am waiting on a replacement shipment of hot.”

Helpful Report

Posted 7 years ago

“Chile has good taste/flavor, right amount of 'hotness'.”

Helpful Report

Posted 7 years ago

“My daughter liked the chili, but I was disappointed at the 10 days it took to arrive. Your website said it would arrive in two days from order was placed.”

Helpful Report

Posted 7 years ago

“When I placed my order, I received an email acknowledging your receipt of my order but not a targeted shipping date. It took me longer than a week to realize that I hadn't actually received a shipping notice on the peppers, which concerned me. When I called to ask about my peppers, I was told that you were three weeks behind due to harvest conditions. This didn't bother me in the least; this is certainly understandable. What DID bother me was that, upon your receipt of my order you didn't TELL ME that my peppers would arrive three weeks later than I expected. In addition, the person who picked up my call, was defensive about this oversight, which was very uncomfortable, not encouraging, and certainly not friendly. She did say that she would inform the owners about this, which she apparently did, because my peppers were shipped the next day. I am happy about my peppers; they are good and they arrived in good condition. I don't know that I would order again due to the overall experience however.”

Helpful Report

Posted 7 years ago

“Was trilled to finally get my box. However, there were a couple of roasted peppers that made a few of the fresh ones go bad. But as for the rest... yummmm!! Thank you.”

Helpful Report

Posted 7 years ago

Hi Vicky, There were not roasted peppers in your box of fresh green chile. At our packaging facility there is not any chile that is roasted. You may have received a few pods that had spoiled in transit. Thank you, Taylor

Posted 7 years ago

“I received my chile, but I got a lot of small chile and 1/4 of the chile was already turning red. So I wasn't very happy about that. Thank you anyway for sending it to me.”

Helpful Report

Posted 7 years ago

Hi! Anytime you're unhappy with the quality you receive, please email pictures immediately to support@hatch-green-chile.com and we'll evaluate whether it qualifies for our re-ship guarantee. That being said, since you opted for ground shipping, significant spoilage or ripening to red should be expected. We do have a warning in bold red text at the top of our checkout page indicating that if you opt for ground shipping at checkout, you bear the risk of in-transit loss and should expect significant spoilage. In the future, I'd highly recommend you opt for 2-Day Air on all shipments of fresh chile.

Posted 7 years ago

“I got what I ordered. Excellent taste.”

Helpful Report

Posted 7 years ago

Hi Dale, According to UPS your package was delivered on September 28, 2017. Please let us know if this was not the case. Thank you, Taylor

Posted 7 years ago

“I order my chile on aug. 17th they said it only take 2 weeks for deliver after many calls 4 weeks later I recieved my chile . Not sure yet if I''ll order from them again”

Helpful Report

Posted 7 years ago

“I had ordered a box of Sandia for a friend and the wrong peppers were shipped. It took several days to get the order sorted out. I thought it was inappropriate to charge for shipping when the company packed and shipped the wrong item on the original order. My friend is happy with now having received the correct order.”

Helpful Report

Posted 7 years ago

Jerry, Seeing as you received a replacement box for free, we don't feel that refunding the shipping would be in order. You ordered one product and received two, both delivered via the shipping method you paid for. We hope your friend is enjoying the chile! Best, The Hatch Chile Store

Posted 7 years ago

“I have to say, I was not satisfied. I left a message with my order explaining that I needed the peppers fast. I never got any personal feedback on the order, just the generic "your peppers are on the way" email. After waiting two weeks without a response, I emailed Hatch, to ask about my order. I got a reply saying the peppers I wanted won't be ready for harvest by the time required and was recommended to change to Big Jim's if I want them shipped now. I called to switch my order on a Monday, the lady was very nice and helpful, and said my order will be on the next truck, and was to expect my peppers by Friday of that week, they did not arrive. I called again the following Monday to see what happened. Again, the lady was very nice and helpful, but sadly told me, that my order never shipped. She said she would expedite the order, I told her the window of opportunity had passed, and that I would like a refund. She granted my refund with no questions asked. So, because the customer service was good, I still gave you a decent rating, but unfortunately my order was bobbled from the start. Had I been called right after the original order to change my order due to my selection not being ready for harvest, the timeline may have worked out. Instead, I bought a 25lb case for a fraction of the cost from my local grocer, and was very happy. Sorry, but I don't think I'll ordering from The Hatch Chile Store again.”

Helpful Report

Posted 7 years ago

Hi Ian, We ship a lot of boxes with the USPS and occasionally boxes do "disappear" in the mailstream. We replace any shipments which are not delivered with fresh chile any time this happens. I'm sorry that you did not notice the "PRE-ORDER" designation when you placed your order but fresh chile is only available seasonally. Thanks, Preston

Posted 7 years ago

“Was not happy with price. 5 lbs. of chile for $35.00 is an exhorbitant price. Will not order from you again.”

Helpful Report

Posted 7 years ago

“Hello, I'm glad you asked, I just havent had time to reach out. We got our chile delivered to Rifle ,Co. when I opened the box the first few layers were beautiful then I seen a few meaning 8 whole chiles were mushy ornnot up to the standered I first pulled out once again beautiful chiles. I'm not sure if this is due to shipping? Anyhow we seperated them out and continued with our day of aroma therapy roasting green chiles in the middle ofnthe mountains! Cheers, Michelle A. Quick”

Helpful Report

Posted 7 years ago

“They were not nearly as big as last year.”

Helpful Report

Posted 7 years ago

“It was nice to send a gift from home to my daughter in law”

Helpful Report

Posted 7 years ago

“I enjoy the flavor of Hatch Chile, but my order came with about 10% of the chiles rotted. I contacted customer service and they sent back a reply that for fresh vegetables that was very good. Well I spent 30 years at my job and being right 90% of the time would have resulted in me looking for a new job. Maybe my standards are too high but 10% spoilage is not what I expected”

Helpful Report

Posted 7 years ago

Mark, It is always to be expected that a couple of pods will go bad in-transit when shipping chile. Anything over 10% is covered as "significant spoilage" by our shipping guarantee. The guarantee is available for you to read on the website and governs how we handle in-transit spoilage. Unlike most professions, when dealing with fresh produce shelf life and spoilage is always something that affects things. There isn't a specific thing you can do to alleviate the problem other than to offer a quality guarantee (which we do at 10% spoilage). I looked at the exchange you had with Mike and 3 pods in a 5lb box is less than 10% spoilage. If you'd like to ensure that 100% of your order arrives in perfect condition, you are always welcome to opt for expedited shipping at checkout. Overnight is pricey though and typically not worth the additional cost if you only lost 3 pods in the whole box ;-)

Posted 7 years ago

“Received my order however fresh chiles were a bit wilted from heat in shipping. Order not sent from hatch so not sure how fresh my chile order was.”

Helpful Report

Posted 7 years ago

Cecelia, your order was, in fact, sent from Hatch as outlined in the email we sent you. Albuquerque is the UPS hub which all shipments from NM pass through.

Posted 7 years ago

“My experience with my order of Sandia chili's from The Hatch Store is with some concern. My order arrived about 10 days after I ordered. However once they arrived, I immediatly opened the box only to find a handful of chili's that were dry rotted and a few even damaged (torn/split.) The remainder of my $51.00 order for 10 lbs. was peppers that after roasting them, they really seem somewhat mild. Not near the Xtra Hot that was advertised for Sandia chili's. I used to live in Albuquerque, so I know my green chili peppers. Somewhat of a let down, but I didn't want to take the time or effort to do any kind of return with them.”

Helpful Report

Posted 7 years ago

Hi Daniel, Our Sandia is advertised as Hot, not X-Hot and it appears that you did not opt for the recommended 2-Day Air shipping at checkout. As such your order is not covered by our shipping guarantee as outlined here: https://www.hatch-green-chile.com/shipping-guarantee/ That being said, I'm going to have a 5lb box shipped to you 2-Day in order to show you the difference in quality that you'll receive when you follow our shipping instructions. I think you'll be pleased and will be a lifelong customer once you see the difference. Thanks, Preston

Posted 7 years ago

“I love Hatch chiles. The order of 5 pounds came with 4”

Helpful Report

Posted 7 years ago

“Had 2 orders delivered. 1st order fine. 2nd order came 1 wk. later 6 chili's bad had to throw away, & about 6 more turned red red. Ordered both orders same day. Thanks”

Helpful Report

Posted 7 years ago

Hi Gloria, Did you call in about the issue? We re-ship chile when people have issues with our shipments. I'll slate your order to be re-shipped the first week of September when our next field of Big Jim is ready to harvest. Thanks, Preston

Posted 7 years ago

The Hatch Chile Store is rated 4.7 based on 12,152 reviews