The Muck Boot Store Reviews

Name: The Muck Boot Store
Rating: 4.47

4.5 Rating 1,119 Reviews

87 %

of reviewers recommend The Muck Boot Store

4.5

Based on 1,119 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

001 877 215 6778

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The Muck Boot Store 1 star review on 4th April 2024

Marcus

The Muck Boot Store 1 star review on 23rd February 2024

Anita Reid

The Muck Boot Store 1 star review on 15th October 2022

John White

The Muck Boot Store 5 star review on 2nd April 2017

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of the trailblazers, they started splitting down the back within 3 months. Now have had them a little over a year and the tops are separating from the bottoms. For $165.00 I expected more than this. I'll never buy another pair. Junk.”

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Posted 5 years ago

“Late parcel, delivery did not turn up on designated day, no emails answered, no phone calls answered, returns have to be processed by you, the form online doesn’t generate them, you have to ring, constantly because they don’t pick up - when you do speak to them they just say “we are busy you will get it soon” then you have to wait again....then print it off yourself and drive several miles to drop it off. All social media is bots. Ridiculous company. Avoid at all costs.”

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Posted 5 years ago

“Am waiting for their returns postal form - now two weeks late, despite emailing, phoning etc. I now suspect it will never arrive, especially after seeing other reviews. And even if it does, do I now trust them to refund?”

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Posted 5 years ago

“This Company is a disaster. The boots turned up on time but their returns system is shot. If you order online and need to return the item they do not issue a return address or respond to phone calls or emails (other than automatic replies) They have taken two weeks so far to issue a return number... and still waiting for that information as well as a return address... absolutely SHOCKING CUSTOMER SERVICE.... DO NOT ORDER FROM THIS COMPANY ... EVER! They owe me £130”

Helpful Report

Posted 5 years ago

“If you have small calfs, don't get a pair of Muck boots, they will rub your leg raw and the boot will be full of snow before you know it. And way to expensive for rubber boots.”

Helpful Report

Posted 6 years ago

“Really poor manufacture. First pair of boots split after a few months. Second pair split after 2 years. They only provide a 2 year warranty. After that you are stuffed as far as they are concerned.”

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Posted 6 years ago

“Liked the boots but had an issue with wear, so the company customer service dealt with me, called me back and replaced the boots for a better choice given what they were going to be used for. A perfect score on their service and their products - recommended +++”

Helpful Report

Posted 6 years ago

“The sole on my excursion mid pro separated after less than 1 year. Muck Boots advised I needed to contact Honeywell Safety Corp. I have tried several calls, no answers or response to emails. I contacted Muck again and they were like Sorry. Nothing we can do.”

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Posted 6 years ago

“The internet and their Facebook page is full of customers who have had an appalling experience with this company, who act illegally and refuse refunds. They sent me the wrong size boots and won't allow me to return them for a refund. They ignore emails, refuse to answer the phone - I'm sure they are going bust.”

Helpful Report

Posted 6 years ago

“I ordered 4 pairs of boots on December 9th. Received my tracking number and a verification that my order was “on the way”! The truth is, my order never left the warehouse! The week before Christmas, I started getting concerned, so I called 3 different times. All they could tell me is they were “investigating “ the situation! Needless to say, my 4 grandchildren did not receive their muck boots for Christmas. On December 26th , I received an email that they had canceled my order and refunded my account! Terrible customer service!!!!”

Helpful Report

Posted 6 years ago

“The worst customer service I have ever encountered!!! Ordered three pairs of boots. Only received two but paid for all three. After calling 7 times, two emails forwarded to corporate, and over a month later I finally received my third pair of boots.......... that were the wrong size. Now the supervisor said they are out of stock and she is so sorry! I don't want your pity. I want the items I ordered! She said I can return them and order them when they are back in stock. NO! This is your mistake...not mine. And did not offer to make it right! She was absolutely useless! I would look to buy another brand despite this being a really good product.”

Helpful Report

Posted 6 years ago

“They just plain old suck! I ordered boots as a gift 10 days ago and they haven't even shipped! UNSATISFACTORY! I phoned and spoke to a customer service rep and after approximately five minutes om hold she couldn't tell me what the status was or why they had not shipped! Again UNSATISFACTORY! When I then told her that I wanted to cancel the order, I was informed that orders could not be canceled. To which I replied even if they haven't been shipped?! I asked to speak with a supervisor and after what felt like 10 additional minutes on hold she came back to tell me that her "supervisors are busy" but that she had sent a notice to their cancellations department and that they would contact me regarding the cancellation. The entire experience was UNSATISFACTORY! If a company cannot get its act together then they don't deserve your business and they WILL NOT be getting mine!”

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Posted 6 years ago

“Great Boots! BUT: Probably the worst customer service I have ever encountered. They sent wrong product. I bought socks. They sent t-shirts. Ok, error. I called. They said it would be taken care of. One week later. Nothing. No contact, no socks. Called a second time. (NOT HAPPY THIS TIME!) GOT THE SAME RESPONSE: I'LL FORWARD YOUR REQUEST TO CORPORATE. Despite an excellent product, horrible customer service can ruin the experience.”

Helpful Report

Posted 6 years ago

“I have had a terrible experience with THE MUCK BOOT COMPANY regarding boots that had poor workmanship. The boots began to separate at the seam within a matter of months. I contacted THE MUCK BOOT COMPANY and was directed to fill out a form they emailed to me with photos of the damage. I never received a response after mailing the form in. I called numerous times and was told someone would contact me and I never received a call. I sent an email stating I was going to give them a poor review for Poor workmanship of their boots and terrible customer service. I received a response stating they wanted me to resend photos of the boots so I did. They replied giving me a pre-printed Fed ex label to send the boots in and they would exchange them. I have heard nothing and no longer have the boots. I strongly suggest you look at other brands such as BOGS or NOBLE. Very Very unhappy. I will proceed with filing complaints through other sources.”

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Posted 6 years ago

“Bought a pair of Arctic Excursion after reading reviews of how warm they were, went to a high school football game last nigh with temp of 25 deg and my feet froze . Sorry but not very warm at all in my opinion.”

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Posted 6 years ago

“Love my Muck boots! Bought two pairs, one to give as a gift and one for myself. They are not only warm and waterproof but are so very comfortable and look good too. I have used them in very cold and snowy conditions in which I have had to be outdoors for long time periods and they have kept my feet warm and cozy. My brother also is pleased with his gift.”

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Posted 6 years ago

“Was exactly what I asked for, and was delivered perfectly.”

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Posted 6 years ago

“I bought a knee high black boot with purple trim . I love the look .i had to roll them down 6"in order to be comfortable Now at least for the winter i can wear them under my warm outside clothes. I am looking forward to gardening in spring whenever it finally arrives”

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Posted 6 years ago

“It was such a mighty fine product, may I purchase a second pair ?”

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Posted 7 years ago

“Awesome product!!! I’ve been a concrete truck driver for 19 years and was very happy to find Muck! These things hold up on the toughest of terrain. I have never had a pair of boots last as long as these have. This is my second pair and will be a life long customer! Thank you for such a great product.”

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Posted 7 years ago

The Muck Boot Store is rated 4.5 based on 1,119 reviews