“Extremely satisfied with the service from the personal agent, after having our house on with another agent and having no success we contacted the personal agent who sold our house within 8 days! Extremely professional and friendly and very happy with the service they provided! I would highly recommend the personal agent to anyone looking to sell or let there home! Fab service!”
“An organised, confident, modern and professional team. Sold our property quickly and kept in contact constantly to ensure a smooth process. Overall, they were helpful and a good estate agent to use.”
“I have been extremely impressed with the staff at PA, Epsom. Throughout the whole process, they have remained honest and fair to both the vendors and purchasers of the property. They have always returned my calls and emails immediately, listened to my concerns, and reassured me by searching out answers and resolutions as soon as possible. They are driven by results, doing everything they can to bring a sale to a positive completion, whilst retaining a personal and approachable style recognising how emotionally all -consuming the purchase of a property can be for their client. Susan Gregory has been exceptional in helping me over the last 4 months, especially with some of the more unexpected events that have cropped up during the sale. She has continually stayed in touch, being available to talking late in the evenings and early mornings, recognising the factors in my life that make contact difficult, I am out of the country much of the time and, when home, looking after children. She has been the one constant during this process that I have been able to talk to even when others have been dealing with the sale but out of the office. I would recommend personal agent Epsom to anyone looking to buy or sell a property, wanting an honest and trustworthy agent committed to a fair process resulting in a positive result.”
Thank you for your kind review, we always try to do our best for all concerned and it is great for that to be recognised.
We hope that you are settling down nicely in your new home.
“I cannot praise Chris Shaw and Chris Titchner enough for the smooth progress of my sale. I would recommend the Personal Agents to anyone wishing to sell.
Both of them went above and beyond my expectations, and they even helped me with trying to sort our my purchase, which was not being managed properly by the vendors estate agents.
I will definitely use them again should I move in the future”
Thank you for your lovely review, the Chris' were more than happy to help you with your sale and purchase, and we will be extremely happy to help you in the future if you move again.
“After an encouraging initial start, we were disappointed with the overall process and felt that the Personal Agent were more interested in the buyers purchasing our property than any concerns or issues we had. Because of this we kept contact with them to a minimum.”
Thank you for raising your concerns and we are sorry that you felt that way.
We have taken on board your feelings and will look into how we can make sure our vendors do not feel this way again.
“Really happy with the personal service from personal agent. In particular the professionalism and advice from key individuals that smoothed what can be a stressful process.”
“Chris Shaw and Chris Titchener once again showed how professional and helpfull they are in dealing with a particularly difficult sale.
Without them and the help of Sophie and Emma I am certain that this would have fallen through.
They are a great team an I look forward to dealing with them again in the future.”
“It was an obvious choice to go with the Personal Agent, having bought the house through them in 2013. They provide the personal touch that makes working with a high st. estate agent that much effective and efficient than an cheaper, online company. The valuation process was accurate and the profile, photo and video they produced through the process is of high quality, which clearly yields results; we had over 10 viewings in the first few days of listing and an offer within the first week, which we accepted. Their sales team are diligent and responsive and continued this attentiveness up to and even post completion and exchange. I highly recommend the Personal Agent Stoneleigh and their Sales Team. Neil Darkes”
Thank you Neil for such a lovely review.
We were so pleased to work with you again, this time selling rather than buying - it's always interesting to see a property a few years after someone has moved in, what a transformation! The new owners are very happy
“The Personal Agent were the most responsive and ethical agent that we came across in Epsom & Ewell. We had previously been significantly let down by other estate agents in Epsom, who seemed to have a compelling sales pitch to initially win our business, but a team that didn't deliver resulting in a lack of viewings and a lack of updates from the estate agent themselves.
However, The Personal Agent were a different story. They were professional; provided direct and effective advice for the sale of our property; employed the right strategies for selling our property without being prompted; were focused on always 'doing the right thing' for vendors and buyers; kept their promises; and had the most successful rate of sales in comparison to others. Even after a sale had been agreed, we felt fully supported by the post-completion team, who kept us updated with the progress of our sale on a weekly basis, acting as the liaison between ourselves, our solicitors and the buyers to ensure everything was always on track.
Our sincere gratitude to Chris Shaw and Chris Titchener for their excellent levels of service from the point of requesting a valuation right through to completion. We have recommended you to others with their houses currently on sale!
Our only advice to The Personal Agent would be to open more offices around the country - the UK needs more like you!”
Thank you so much for your extremely kind words.
We were happy to help you with the sale of your property and pleased that you appreciated our personal yet professional approach.
We hope that you enjoy your new home.
