The Sports HQ Reviews

Name: The Sports HQ
Address: Units 3 and 4 Lower Park FarmStorrage LaneAlvechurch, Worcestershire
Rating: 3.40

3.4 Rating 83 Reviews

60 %

of reviewers recommend The Sports HQ

3.4

Based on 83 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

About The Sports HQ:

The Sports HQ manufacture and supply famous golf clubs and golf equipment brands such as Confidence, Palm Springs, Prosimmon, Texan Classics, Forgan and Young Gun - the no. 1 junior golf brand. In addition to Golf Equipment - The Sports HQ also supplies Fitness / Exercise Equipment, Equestrian ranges, Luggage, Ice Machines, Outdoor /Camping ranges at low factory direct prices.
The Sports HQ is also proud to offer CA Cricket equipment direct from CA Sports - quality cricket gear at factory direct prices. Since 2006, The Sports HQ has exclusively supplied the world’s favourite brand of poker equipment – CQ Poker supplying poker chips, sets, felts and tables. In addition to its extensive range of sports equipment, The Sports HQ is proud to hold the exclusive distribution rights to CA Cricket – the distinguished cricket brand from Pakistan.

Visit Website

Phone:

0152 759 8388

Email:

help@thesportshq.com

Location:

Units 3 and 4 Lower Park FarmStorrage LaneAlvechurch
Worcestershire
B48 7ER

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quick reaction to my problem was resolved and the replacement part arrived within a couple of days. Very pleased with this company I would recommend them to friends and family.”

Helpful Report

Posted 7 years ago

“Trouser order proved to be wrong size. Extremely helpful when contacted. Kept informed at all times through the replacement process and great value goods. Delivered within the promised timescale. Altogether an excellent experience.”

Helpful Report

Posted 7 years ago

“Initially I was unhappy, as joe, as my contact, while initially enthusiastic, left me hanging for advice. But when Chantelle picked up my problem (damaged golf bag) things moved very quickly and to my satisfaction. She was helpful and efficient. Good job!”

Helpful Report

Posted 7 years ago

“My winter boots that I purchased from fore247 we’re letting in water,I Emailed customer services and within minutes I had a reply back with the promise of new boots. The whole process took only eight days.The best customer services I’ve ever dealt with.”

Helpful Report

Posted 7 years ago

“Quality products,very quick delivery,and great after sevice,l have had several things from Sports HQ and have always been satisfied.”

Helpful Report

Posted 7 years ago

“Many thanks...we had afew silly issues but Nick sorted it all out and now I am happy with him.and the products Rick Francis”

Helpful Report

Posted 7 years ago

“I was impressed with the quality of service I received when I sent my e-bike for repair to the electrical system. I had found no-one in my area who had any idea what to do with it. This Company arranged for the bike to be collected, stored it whilst I was on holiday, repaired it and returned it the day after I got back. Everything is working well. They even noticed the front light was broken and sent me a replacement. The charge was very fair. I can recommend this company.”

Helpful Report

Posted 7 years ago

“Nick provided a prompt and informed response to my query. Obviously very knowledgeable in the matter of Treadmill faults. Very pleased how my question was dealt with, Would definitely recommend to others. Mike Sansome”

Helpful Report

Posted 7 years ago

“After a few silly issues I am very pleased with the products and the help.from Nick”

Helpful Report

Posted 7 years ago

“My golf boots leaked after only being worn a few times. I sent you an e-mail and received a reply from Nick Warren. Since then his service has been fantastic in organizing a new pair of boots, which I received on 7/10. His service has been excellent. Thank you Nick. Kind regards. Colin Jones”

Helpful Report

Posted 7 years ago

“Nick Warren who dealt with my query regarding replacement wheels for my large Swiss suitcase was so professional and helpful. He asked all the right questions to get what I wanted and sent out the parts very quickly and even when it was the wrong parts due to me not being very clear, he completely understood and resent out the right parts. In only a couple of days my worries were gone as I thought I'd have to spend another £75 just because two wheels wore down. Nick is a credit to the organisation and he deserves some recognition for his good work! Thank you Nick!”

Helpful Report

Posted 7 years ago

“Lots of choice and very good prices”

Helpful Report

Posted 7 years ago

“Paid for Next day delievery - Did not arrive for two days. The delivery driver basically could not be bothered. Complained to the company they refunded the difference between next day and standard delivery. Pathetic. Will not use again and advise not to.”

Helpful Report

Posted 7 years ago

“Very helpful seller, super fast post....excellent product 10/10!!!!!! Thanks N x”

Helpful Report

Posted 7 years ago

“Ordered for next day delivery. Didnt realise that next day delivery actually meant.. 2 days from now delivery, but give me the extra £5 anyway for the hell of it! NEVER EVER will I use this company again.. I emailed and didn't even get any reply from them. Live and learn.”

Helpful Report

Posted 7 years ago

Hi Natalie, thank you for taking the time to leave your comments and for your custom. It is much appreciated. I am sorry you were disappointed with the delivery time. I do note that you placed your order at approx 4.07pm on the 30th and after the 1pm time we advertise on our site for same day despatch. It was thus despatched the very next day (31st) and delivered to you the following day (1st) on the next day service. I also note you emailed us at 17:24 on 31st and my colleague Nick replied at 02:29 on the 1st to which you replied back to him at 13:30 on the 1st. I hope this helps explain.

Posted 7 years ago

“Very poor customer service, as per other reviewers on here I ordered an item and paid extra for Next Day Delivery on the weekend (expecting delivery on Tuesday) - Received an order confirmation email, money removed from my account, Tuesday came, no item, Wednesday.. nothing - This went on until Thursday when I contacted them and they realised they didn't even have the item in stock. They'd happily taken my money and "not realised" the item wasn't in stock or that my order was outstanding. Very poor customer service follow up afterwards, eventually got my money back but took a while. I would avoid if possible!”

Helpful Report

Posted 7 years ago

“Unhelpful dismissive staff. AVOID AVOID AVOID”

Helpful Report

Posted 7 years ago

“Product went faulty after 1 year, then the company would not assist as it was out of warranty. Asked me to self diagnose the issue, by installing a fuse that blew up on me. Phone staff are arogent and unhelpful.”

Helpful Report

Posted 7 years ago

“I bought a elliptical 2in1 cross trainer and bike, the order came, but when we were trying assembling the part together, I was missing the pedal hinge bolt ,arc washer, m12 nut, for my rear stabiliser the 2 set of carriage bolts and washers and m10 doomed nut was missing. I thought did they check that every part was there before sending it totje customer obviously not. As soon as I saw that all those things were missing I email them and was told that my email will be reply in the next two working days. Still waiting, I am very disappointed by the after care service. Would recommend buying there. If you don't want same thing happened to you.”

Helpful Report

Posted 7 years ago

“Great service my wife's new treadmill arrived quickly”

Helpful Report

Posted 7 years ago

The Sports HQ is rated 3.4 based on 83 reviews