The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,157 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, no hassle transaction. Many thanks.”

Helpful Report

Posted 8 years ago

“The delivery, via DPD, was very speedy. Amongst the order I bought an African Blackwood 50mm sq x 300mm. I know that they can occasionally not be all black, which I would not buy, and I would not have bought this one had I seen it first. At £27.50 I expect the wood to be all usable and this is far from it. I have bought from you before but will not be back. Keith Elliott”

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Posted 8 years ago

Keith. Sorry that you were disappointed but you appear to be an experienced turner and will know that timber can be variable in colour. Blackwood trees are tiny and therefore getting colour-perfect timber 100% of the time is difficult: we don't saw the timber, simply sell it 'as bought'. Trimming every bit of sapwood is very environmentally wasteful and for most turners the corners are 'waste' (turned away) from a square anyway so most converters accept sapwood intrusion. Timber is always best bought in person as it is variable and can only be assessed as to suitability 'in the hand'. We really would prefer not to sell timber at arms length but not to do so would rob many people of the opportunity to access the material. If you have particular needs regarding timber and you cannot get to select in person, then please let us know. Without guidance we can only supply timber as held on the shelves. We try to be helpful but we can't help you if you don't tell us how you can be helped. My other request would be that, if a product is unsuitable, you contact us to discuss your issues so that we can try to find an equitable solution. The first we knew of this issue was this public complaint. I'm sorry you are unhappy, but even sorrier you didn't let us know directly and let us try to work out a resolution. Peter.

Posted 8 years ago

“Excellent service and customer care. Many thanks.”

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Posted 8 years ago

“Good easy to understand site. Quick and simple to order the grinding wheels. The wheel were well packaged and arrived quickly. A satisfied customer.”

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Posted 8 years ago

“I did not like the colour of the package cos it does not match our local football teams colours but everything else was great as has been the case always”

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Posted 8 years ago

“Arrived in 3days fits perfect looks very smart good quality thank you”

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Posted 8 years ago

“Excellent fast service.Good quality timber”

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Posted 8 years ago

“I ordered some parts online from Toolpost and they arrived as expected so I could not have expected more .well done!”

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Posted 8 years ago

“Items ordered, arrived in perfect condition and were just what I needed, staff were courteous and knowledgeable. I will trade with them again”

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Posted 8 years ago

“Response to my request was very fast.”

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Posted 8 years ago

“I bought a tool roll containing 7 wood carving/ whittling tools. The tools and leather roll are all of decent quality and nicely finished. I intend to put a sharper edge on them before use but it makes for a pretty comprehensive starter set. The courier used was excellent, very prompt and a text message to tell me my parcel had been delivered with a neighbour. I think I will probably make further purchases from Tool Post as and when I need more tools.”

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Posted 8 years ago

“No problems. IIT was very straightforward”

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Posted 8 years ago

“Very quick delivery and kept up to date at every stage of the order and delivery process.”

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Posted 8 years ago

“Prompt and accurate delivery; relatively easy ordering; clear descriptions and most important - carrying the obscure part I needed which I could not find in the USA. Thanks and I will keep "The ToolPost" site bookmarked”

Helpful Report

Posted 8 years ago

“Hi When I saw your turning jacket in Woodturning magazine I thought it was the best one I had seen, so I decided to buy one. I had a bit of a battle with your web site, the process was cut off before I could enter my payment details. I decided to wait a day before following the purchase up. To my surprise I received an email from you the next day about my order. I phoned the missing information through the same day. It is now 5 days since I placed the order, and I received my turning jacket today, in Brisbane, Australia. I am truly amazed ... what brilliant service!!! The jacket is exactly what I had hoped it would be, i.e. the best design I have ever seen. Thank you very much for a great product, and brilliant service. Regards Geoff Holbeck”

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Posted 8 years ago

“I was very pleased with the experience. I live in the United States and before I ordered I had some concerns; how long would it take for delivery, how much would the freight be , how easily could I communicate with the Tool Post . I sent an email and it was returned the next day (with the time difference it was probably answered the same day) answering all of my questions. The freight was not excessive, in fact it was very reasonable,and the order arrived in three days. I can wait on average five days for items shipped from the United States and if I want expedited delivery the cost would come close or exceed what I paid for this order. I will not hesitate to order from the Tool Post again.”

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Posted 8 years ago

“Always find Peter and his staff extremely helpful if I want information.Orders are despatched quickly and efficiently. Have no reservations in recommending them to my fellow wood turners”

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Posted 8 years ago

“Very fast service really good communication and expert guidance. I had a chance to visit the store and an A1service was also provided.”

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Posted 8 years ago

“Hi, The product is good and the service was spot on. Cheers John.”

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Posted 8 years ago

“My recent purchase was the Beall Buffing System, the delivery service was excellent and was delivered in the timescale sent by DPD. I think the description of the articles I purchased could be made better ( a photograph of each item with a fuller description would be an improvement on these items)”

Helpful Report

Posted 8 years ago

The Toolpost is rated 4.8 based on 2,157 reviews