The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,157 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best Service”

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Posted 7 years ago

“Good Value, Good quality. delivered quickly. Jen contacted me within a day to say an item was out of stock and offer an alternative. Still delivered within the timeframe I expected. thank guys”

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Posted 7 years ago

“Excellent website with useful information Excellent customer service”

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Posted 7 years ago

“They supplied exactly what I needed very promptly. Good value too.”

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Posted 7 years ago

“Fast and very efficient service, thank you Toolpost Regards Trevor Bailey valley bowls.”

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Posted 7 years ago

“Well packed, promptly despatched. Delivery via DPD, which made collection from local store possible as no-one in for home delivery.”

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Posted 7 years ago

“Toolpost have the best (cheapest) price I could find and provide an excellent delivery service.”

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Posted 7 years ago

“Excellent service, items arrived when promised and were exactly as described”

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Posted 7 years ago

“As usual, Toolpost provided an excellent service with a speedy delivery and well- packaged items.”

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Posted 7 years ago

“Oh dear! I never thought I would give any company a bad review, most usually sort the problem, but that day has arrived. Ordered Robert Sorby Pro Edge Deluxe. Was told delivery would be Saturday, didn't arrive. Was told delivery would be Monday, didn't arrive. Pro Edge arrived Tuesday, plugged it in, didn't work and was getting RED HOT! Phoned the Toolpost, they said don't ring Sorby, they will sort it if I emailed them the invoice number. Waited, waited, nothing. Rang Sorby direct, very helpful, told not to plug machine in again as potential fire hazard, arranged to send new machine in 2 days time. Just terribly disappointed overall ☹️ It's a shame!”

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Posted 7 years ago

Apologies that things didn't go according to plan. Sometimes, we find that real life is like that, I'm afraid. Our courier claims to have attempted delivery in Monday but he clearly missed you. We did, of course, contact Sorby by email immediately on receiving your email which is why they were already aware of the situation when you called them. Unfortunately the guy we needed to talk to was at lunch when we made our follow-up phone call a few minutes later. At least he is now on the case and I'm sure that he will correct the problem with the product. My apologies that you have had a disconcerting experience.

Posted 7 years ago

“Very prompt service. Voucher received the day after ordering.”

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Posted 7 years ago

“Very fast delivery ..arrived next day. The carving set I bought was very nice design in a quality leather tool roll. Only disappointing thing was how blunt the knives were. Took quite a bit of work to get them satisfactorily sharp after which they were very nice to use.”

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Posted 7 years ago

Stephen, Thanks for your feedback and I'm pleased that the knives are now proving effective. We do not make claims for the as-delivered sharpness of knives for a couple of reasons. Firstly, the knives undergo a lot of handling, packing, unpacking, re-packing etc. prior to shipment and we believe that even a perfectly sharpened knife will deteriorate from perfection through that process. Secondly, the manner of sharpening is very much an individual preference and this, combined with the belief that no craftsman worth his salt would want to use a tool not personally sharpened, has equally made us shy away from a move to pre-sharpening. As you will have discovered, we do provide comprehensive instructions on the sharpening and care of knives, with every knife shipment, in an endeavour to persuade users to take their sharpening 'responsibility' seriously. You are clearly competent in this area and have brought the knives to a good 'working' standard. We believe that this experience and knowledge will stand you in good stead as a knife user. Thanks again for the feedback and we wish you well in developing your wood carving and whittling skills further. For our part we will keep the pre-sharpening situation under review.

Posted 7 years ago

“Reasonable price, excellent delivery”

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Posted 7 years ago

“Delivery was very quick and the packaging was good. It is also about the only place I found that had the items I wanted.”

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Posted 7 years ago

“I ordered an item form Toolpost that was displayed on their webpage; there was NO indication that the item was out of stock; I received an email thanking me for my order. After eight days of waiting, I telephoned Toolpost in order to ascertain the status of my order; the money had been taken by Toolpost. I was told the item was out of stock, and had been so for three months. Toolpost's own Terms and Conditions specifically states that if an item is out of stock then the customer will be informed within 48 hours of placing the order. I received no such notification, which is why I telephoned Toolpost eight days after placing the order. During my conversation with “Peter” at Toolpost, I was accused of being “aggressive” over the 'phone. I was NOT being aggressive, I was being firm, because all the failures were on the side of Toolpost. I wanted to know why my money had been taken, and no goods had been dispatched, and why I had not been updated on the status of my order. About two weeks after my 'phone conversation with Peter, I arrived home to find that Royal Mail had attempted to deliver the package from Toolpost; because there was nobody at home, the package was retained by Royal Mail for a future delivery date. Again, I had received NO communication from Toolpost to say that the order had been dispatched. Other retailers, such as Axminster Tools, Classic Hand Tools, work much harder at keeping their customers informed of stock holding and delivery dates. Classic Hand Tools are superb at keeping their customers informed of order progress; any query or uncertainty affecting an order and Classic Hand Tools are on the phone to me immediately. Toolpost could do a lot of good for themselves if they learned from Classic Hand Tools. Question: Why doesn't Toolpost's webpage automatically identify OUT OF STOCK items, other similar retailers' web pages do. Suggestion: Toolpost need to pay greater attention to keeping their customers informed of stock levels, order status, and expected delivery dates. It only takes an email to keep an on-line customer informed.”

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Posted 7 years ago

David, Let me start by apologising for what I apparently said during a phone conversation: it doesn't sound like me but maybe it is an indication that I am getting past my 'use by' date and should close up shop! My apologies for any offence caused. The other points seem to suggest that one or other of us has an email issue. We have checked the progress of your order and can track an email dated 23 May (i.e. the day after your order was placed, well within the 48 hours target) notifying you of the stock situation. We subsequently forwarded a copy of this email to you on 30 May, presumably because you called to say that you were awaiting information, because you had not received the original copy. When the goods finally became available from the importer on 13 June, we immediately shipped your order and again notified you of despatch on the same date (13 June), again by email, as is our normal practise. I agree that this was a long wait for stock but I'm afraid that once stock has run out we are entirely in the hands of the importer in terms getting further supplies. We had back orders for the product well before stock was exhausted but the importer could not supply at that time. We would have been happy to cancel the order and refund you at any time during the process, had you requested such action. We know that sometimes clients cannot or will not wait, for all sorts of reasons. Thanks for your closing suggestions: you make good points and though we believe that we do follow the procedures suggested, apparently we need to be aware that they don't always operate to everyone's satisfaction. As to the final question - a good one! We are bound by technology, I'm afraid. We are working to replace our existing website but it is a very long, huge job for a small company. Our intent is definitely to provide the requested information in the new system but until then I'm afraid that we are hostage to our own very long online history. Until then we will continue to advise clients of shortages by email - but can't suggest why all of our attempts to communicate with you have failed when we communicate with clients every day without experiencing these issues. More mysteries of the internet world! Best regards and thanks again for your feedback.

Posted 7 years ago

“Easy to purchase on line and ultra fast delivery. Great service.”

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Posted 7 years ago

“Excelent selection and the items were dispatched promptly.”

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Posted 7 years ago

“They swiftly replaced a missing component of my order. Very happy with the service, and item, received. Would use again.”

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Posted 7 years ago

“Excellent service delivery on time”

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Posted 7 years ago

“A quick,efficient and accurate service. Thanks.”

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Posted 7 years ago

The Toolpost is rated 4.8 based on 2,157 reviews