The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

Questions

Metrics

4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was good.”

Helpful Report

(Callum Piper) - Posted 8 years ago

“Fitted a new battery to my Ingersol diamond watch while I did my shopping.”

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(Callum Addison) - Posted 8 years ago

“Friendly quick service at a good price”

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(Sarah Stanway) - Posted 8 years ago

“I took my Tag watch for a change of battery. When I returned an hour later, I was told that the technician, while taking the back off my watch, had short circuited the electrics in my watch. He then said that it would have to be sent to their Lab and would be back within eight weeks. At no time was there an explanation or apology. I was given a receipt for my watch being sent to the Lab. Strangely I had to ask for the serial number to be recorded on the receipt. I left feeling troubled and not at all happy with the outcome of a quick change of battery. IF YOU HAVE A DECENT WATCH BE AWARE THAT THIS COULD HAPPEN.”

Helpful Report

Posted 8 years ago

“I recently visited the York Branch. Hi I felt extremely pressured to have the work done and infact a bit of scaremongering from the guy there. Tone of voice almost aggressive. I actually wish i had not had it done. I did not have the money to have it done so had to credit card it. I explained its my daughters watch and her decision and she is at Uni, he said call her! I said i can't i just said she is at Uni. I also witnessed the same with another man, he actually asked him whats holding him back, why are you not having it done, but in a really 'off' manor. The man and the lady with him seemed pretty shocked at his aggressive approach. I would not recommend the York store because of the member of staff there.”

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Posted 8 years ago

“I have a "Next" watch that was bought for me by my sister, so it has a lot of sentimental value. The Watch Lab always do an amazing job, taking great care with it, and making sure it's well looked after. I had it cleaned recently, as well as having the battery replaced... Amazing service throughout the entire procedure. The staff are not only very helpful, AND careful with my watch, they are also very friendly and extremely polite. The service as a whole, is second to none, and cannot be faulted in ANY way. I even had a great conversation/discussion with the staff about all the latest technology, a subject I love. My local Watch Lab is in Chester City Centre.”

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(Nathan Davies) - Posted 8 years ago

“super good delivery! It looks pretty good!”

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Posted 8 years ago

“The service was very quick and efficient, I was advised to have my taghuer watch also cleaned and the advice was good. I am pleased with the service.”

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(Steven Rothwell) - Posted 8 years ago

“Prompt service”

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(Brijesh Tailor) - Posted 8 years ago

“Friendly helpful staff and great service”

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(Lorna Stone) - Posted 8 years ago

“Each time I have been here the staff are friendly, fast and efficient. Thank you”

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(Steven Rothwell) - Posted 8 years ago

“I needed a battery for my Accurist but the local watchmaker couldn't get the back off. Later I tried a well-known highstreet jeweller to no avail, then while in Chester some time later I came across The Watch Lab. They claimed they were THE BEST and could swap ANY battery. WELL thats what I wanted to hear and although a bit pricey I thought it worth a try as they guaranteed they would be successful and it would carry a two year warranty. I handed over my watch and while I was filling in the repair slip one of the operatives announced that he had already changed the battery and was evacuating it before sealing it which would take about half an hour . Success at last thank goodness for The Watch Lab.”

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(Hayden Astbury) - Posted 8 years ago

“Very professional and knowledgable service. I have used their lab twice and been very happy.”

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(Jake Perry-Olafson) - Posted 8 years ago

“Then told me that my swiss watch battery would cost more then armani and why. Watch was ready less than one hour. Very helpful.”

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(Rick Dickinson) - Posted 8 years ago

“Good service”

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(Sarah Stanway) - Posted 8 years ago

“My 12 year old TAG Heuer watch looked like new after the Watch Lab has serviced and replaced a few parts.”

Helpful Report

(Michael Cooper) - Posted 8 years ago

“Have not yet been notified that watch is ready for collection!!”

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(Sebastian Wade) - Posted 8 years ago

“Ref Leicester . Decided to fill in the online form for them to call me back the following day. Never guess. They never called. Ended calling them for some advice, guy on the phone not very helpful. While I was in thought I would give them a try, I found them not very professional , left my watch with them for 1/2 free inspection. I don't think they did anything at all other than come up with a ridiculous quote to repair my watch. They told me to service my Tag Heuer F1 chronograph £350. I find that hard to believe as Tag UK quoted me less than that. I won't be using them anytime soon. Wonder if anyone is guilable enough to use there services.”

Helpful Report

Posted 8 years ago

“Utter utter rip off. The Glasgow Buchanan Galleries branch tried to take £46 from my elderly mother for a battery for a Rotary watch of mine. The salesman proceeded to patronise her until she took the watch off him and took it to a place a few doors down, who fitted the same battery for £5.99. Shocking!”

Helpful Report

Posted 8 years ago

“£19 for fitting a replacement battery! I took my watch to a proper jeweller who fitted a replacement battery for £5.50 with a 12 month guarantee.”

Helpful Report

Posted 8 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews