The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

Questions

Metrics

4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and explain what is required of the repair”

Helpful Report

(Colin Stuart) - Posted 8 years ago

“Diagnostic check was done there and then and the overall fault with the watch was fixed speedily. Good customer service and knowledge.”

Helpful Report

(Scott Cunningham) - Posted 8 years ago

“I have a recently purchased Omega Seamaster Aqua Terra quartz watch —one of the older models with white gold batons and the blue dial. After reading the Watch Lab website, I went to the Buchanan Galleries shop in Glasgow to see if they would open the watch up, check the movement, fit a new battery, reseal and pressure test the back. The staff were friendly and helpful, and Colin Stuart did the job for me in little more than an hour, including an adjustment to the length of the metal bracelet. Everything was as it should be, and I will certainly come back again. Very professional.”

Helpful Report

(Colin Stuart) - Posted 8 years ago

“I have used The Watch Lab many times and found them to be always excellent, quick, courteous, and the work of a high standard. The work I have had done includes battery replacement and resealing, cleaning of casing, strap replacement and repair.”

Helpful Report

(Steve McKnight) - Posted 8 years ago

“CLAIRE has been totally fantastic and faced with a very disappointing service from The manufacturer has pulled out all the stops to help with my daughters gift. Thanks Claire and team .”

Helpful Report

(Clare Kitchener) - Posted 8 years ago

“I was passing by when a woman on the pavement with a poster attracted me to the shop inside Arndale. Great service on my two broken watches which I happened to be carrying with me. One a Timex that needed a strap and battery and the other a Casio with a broken glass and which needed a battery. The first repair was done in 30 minutes, the other had to be sent away and I was called when it was ready a few weeks later. Super service. So glad I found The Watch Lab. The reception is warm and friendly and the workmanship excellent. Now I know where they are, I won't go anywhere else.”

Helpful Report

(David Bertie) - Posted 8 years ago

“Seiko Titanium Kinetic Full service and new kinetic mechanism at £125, plus told required a new crown and stem when handing in watch for an additional £50. watch repaired at Glasgow. Next day watch bracelet collapsed with two pins falling out - just caught watch in time before hit ground. Took to another repairer to have fixed. I would not have considered that the watch should have been returned to me after spending £175 without checking and overhauling the bracelet. After all the shop your supervisor could spot that I needed a new crown without even having the watch in his hand but not a faulty bracelet!!!! Regards Douglas”

Helpful Report

(Scott Cunningham) - Posted 8 years ago

“I brought my Olivia Burton watch into the Glasgow store to have links removed. The staff were very helpful and my watch was ready after 20mins. Great service.”

Helpful Report

(Jessica Slinger) - Posted 8 years ago

“I have just received my 1973 Tudor Prince Oysterdate Submariner back from a full service and am delighted with the standard of the work that has been done. The refurbishment has returned the watch to its original condition and it looks impressive. I arranged the work through your Chester branch and was impressed by the level of service and attention that I received from Dave Fisher and two other members of your staff that I discussed the work with. I would certainly recommend The Watch Lab to anyone who admires my watch.”

Helpful Report

(Dave Fisher) - Posted 8 years ago

“I thought the service was good. Sean seemed very knowledgable about my watch and explained why it had to be sent away to have the battery replaced. Although I was surprised just how expensive it was compared to the last time when Mappin and Webb replaced it onsite.”

Helpful Report

(Sean Clark) - Posted 8 years ago

“1 hour turnaround good £50 for a battery expensive.”

Helpful Report

(Sean Clark) - Posted 8 years ago

“I was very pleased with my whatch repair it is a rotary and I had a new battery and resealed”

Helpful Report

(Jake Perry-Olafson) - Posted 8 years ago

“very impressed with the bristol branch that serviced my seiko watch. We were recommended and would be happy to recommend to family and friends. Special thanks to Steve who could not have been more helpful. KInd regards K.Shleld”

Helpful Report

(Steve Singh) - Posted 8 years ago

“amazing service watch was repaired before the time given and fits perfect, would really recommend it. also gave excellent customer service with a friendly smile.”

Helpful Report

(Philip Boney) - Posted 8 years ago

“I have been a customer of The Watch Lab in Chester for many years, and on all occasions I have found the staff to be knowledgeable and friendly. Lorna Stone took care of me on a recent visit when I came to collect my watch. She was excellent with me and the other customers, and I found her to be a very likeable person. My watch is an old 1990's Ellesse swiss movement 100m waterproof, without fail all staff have recognised it, and given good advice about what needs to be done to keep it in good condition. I usually have a battery change and "full service", and have always been very happy from start to finish. My watch, and strap are all in perfect condition. Many thanks to all concerned. There is a reason that the store is usually busy, like myself, satisfied customers return time and again.”

Helpful Report

(Lorna Stone) - Posted 8 years ago

“Your workmanship of my watch was excellent service by your personal working at Crawley county mail, I would recommend friends and family to use your service.”

Helpful Report

(Jake Perry-Olafson) - Posted 8 years ago

“Visited the Leeds branch to change batteries on my TW Steel and my wife's Gucci. They completed both in a few hours while I went to the shops. Sealed for waterproofing and no need to send back to manufacturers so I was very happy. Really friendly service and the staff seemed to know their stuff about watches in general so I felt very comfortable with them carrying out the work. I will use them for all my future changes. Thanks”

Helpful Report

(Louise Ball) - Posted 8 years ago

“The guys in Leicester are ridiculously helpful and knowlegable”

Helpful Report

(Philip Boney) - Posted 8 years ago

“I took my Ebel watch into your Chester branch on August 27 2015 and was told that you had a specialist repairer for quality watches who could repair the watch. I was quoted a price of £520 which I paid in advance by MasterCard. After some considerable time I was told that a part was not available and the watch would now have to be sent to Ebel for them to repair at a further cost of £150. I was finally able to collect the watch on January 26th 2016. It will make me very reluctant to use your services in the future if you are unable to deliver on your commitments.”

Helpful Report

(Todd Holland) - Posted 8 years ago

“I researched online as advised to find a reputable place where I could get my Tissot watch battery replaced. I found the Watch Lab and sent an email, I received a call the next day from Jake (Perry-Olafson) who was very friendly and knowledgable. Turns out the nearest place was Crawley which was close by. They offer an excellent service, a fast turnaround and Jake and his colleague were both very nice. All in all a fab experience and the watch was also cleaned at a small cost on top and looks brand new! Very pleased with the whole service received and I would highly recommend the Watch Lab.”

Helpful Report

(Jake Perry-Olafson) - Posted 8 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews