The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

Questions

Metrics

4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lakeside branch. My watch has separate batteries for analogue and digital. I needed a replacement for the digital battery. They charged me £29.95. When I came to collect it they said 'a fault had become apparent' in the digital part and no longer worked. I could pay for them to send it off for repair and come all the way back to Lakeside to collect some weeks later, or they could take the new batteries out and they'd refund the £30. To be honest, if I'd wanted my watch broken I could have broken it myself without having a 'professional' do it. So now I have a watch that doesn't tell the time digitally or by analogue. I will not go near them again and advise others not to also.”

Helpful Report

Posted 8 years ago

“Excellent efficient service from the Leeds branch, where I took my Dreyfuss watch for a replacement battery and reseal. Cost was £39.00 (£100 at the jewellers) and the work was completed on-site in under an hour (the watch is sent away and takes 2-3 weeks at the jewellers). Highly recommended and will definitely use them in the future.”

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(Greg Wood) - Posted 8 years ago

“Customer service was brill the young lad was pleasant and really helpful keep up the good work”

Helpful Report

(Colin Stuart) - Posted 8 years ago

“I went to Watch lab at the Buchanan Galleries of Glasgow to change the battery of my Emporio Armani watch. The service was very good and quick (only 1h). And the staff was very friendly.”

Helpful Report

(Nathan Davies) - Posted 8 years ago

“After trying several jewellers I thought my trusty Seiko watch would need to be returned to the manufacturer. Watch Lab did an excellent and speedy job on repairing and cleaning the bracelet. The two staff members were courteous, helpful and efficient.”

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Posted 8 years ago

“Watch lab had the ability to not only change the battery in my wife's watch but also resell the case within the hour.”

Helpful Report

(Nathan Davies) - Posted 8 years ago

“Great service and price and done much quicker than others”

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(Steve McKnight) - Posted 8 years ago

“Jessica Slinger - Efficient and friendly.”

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(Jessica Slinger) - Posted 8 years ago

“The battery which I required for my watch was installed promptly which was a great help as I was only in Glasgow for a short time”

Helpful Report

(Steve McKnight) - Posted 8 years ago

“Quick and speedy service for a good price.”

Helpful Report

(Jake Perry-Olafson) - Posted 8 years ago

“Quick service (replacement battery). 2 very helpful staff members.”

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(Nathan Davies) - Posted 8 years ago

“We visited Lakeside Store with my Seiko watch. Gentleman very helpful indeed. Did a clean and replaced the battery and it was ready for collection within and hour. It would have taken a little less time but as he was on his own and had to deal with quite a few customers, it took a little longer. Very impressed and will certainly return again.”

Helpful Report

(Joshua Relf) - Posted 8 years ago

“I needed a battery for my wife's Ladies Radley wristwatch and after having a conversation with your staff inside the Trinity Centre at Leeds, to which gave good customer service decided to proceed with having a replacement battery fitted. .”

Helpful Report

(Greg Wood) - Posted 8 years ago

“Changed battery very quickly and efficiently.”

Helpful Report

(Colin Stuart) - Posted 8 years ago

“Adjusted citizen titanium strap, staff very polite and proffessional at Manchester branch. Would recommend.”

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(Colin Stuart) - Posted 8 years ago

“Prompt device and friendly staff”

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(Oliver Pearson) - Posted 8 years ago

“I was charged 39.99 for a 10 year old Tissot watch battery replacement. Watch came back with a loose catch on it and was falling off my wrist. This problem did not exist before I put it in for repair. They advised me the catch was loose and they could fix it for another 39.99!”

Helpful Report

(Callum Addison) - Posted 8 years ago

“Was greeted with a warm smile at the Chester Store, when I asked about my Gucci watch, they could fix it there and then, it needed a new strap and a good clean. The cost for the fix was very reasonable, the watch afterwards looked new and the price was much cheaper than the local High Street Jewellers. Customer service was perfect, would highly recommend for customer service, price , knowledge and a great finished product.”

Helpful Report

(Steve McKnight) - Posted 8 years ago

“The service I received was professional, and efficient”

Helpful Report

(Scott Cunningham) - Posted 8 years ago

“I have used the Watch Lab in Hanley several times and always had great customer service with a quick turnaround so that I got my watch back fast.”

Helpful Report

(Sarah Stanway) - Posted 8 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews